Refreshing metadata on individual TV shows - omg so hard

[ryanobjc]

Server Version#: 1.10.1.4602
Player Version#: (web)

I’m finding it really hard to update metadata for individual TV shows. Specifically Adventure Time has had some issues - the episode metadata quality has been messed up over time, and I’m trying to put things in order, but I am finding it can be very difficult to get plex to update an individual’s show metadata. I hit ‘refresh metadata’ and just nothing seems to happen.

Also at the same time, the writers/directors of the show have russian language characters in them?

It smells like shadows of old obsolete data that is being cached and instead of downloading new stuff from thetvdb, plex is using ancient crap. For example, for Adventure Time specifically, thetvdb is reasonably accurate, but “the movie database” is… extremely wrong.

In any case, my specific questions are:

• where is this hidden cached metadata stored, and how can I stop using it?
• how do I really refresh, for real, I mean it? I did a full library refresh, but that seems overkill!

[nibbles]

Hello. There are two parts to this. One is making sure the TV Show scanning agent settings in your TV Library are correctly using TVDB. The second part is getting Plex to forget about your TV Series and erase everything it knows about it, then add the show back in.

Part One: TV Show Agent Settings

Part Two: The Plex Dance
The trick to getting Plex to completely forget about a TV series is to use The Plex Dance ™ on the whole series main folder. That will make it do a really real refresh, where all the local cached information gets deleted.

Let’s say I have several libraries,

/share/media/films
/share/media/tv
/share/media/music

and let’s say that inside my TV library I have several series like this:

/share/media/tv/American Experience
/share/media/tv/American Masters
/share/media/tv/Blue Planet II

and let’s say I’m having problems with American Masters. It may be possible to just Plex Dance a few problem episodes, but it’s much better to Plex Dance the whole series and get it sorted once and for all. That means I would move the entire American Masters directory somewhere Plex can’t ever find it, way outside its directory structure. I might move it to here:

/usr/local/plexbackups/American Masters

So these would be my steps, as described in The Plex Dance.

1. Move the American Masters out of the way.
2. Scan Library Files
3. Empty Trash
4. Clean Bundles
5. Move the American Masters directory back into /share/tv/
6. Scan Library Files

Note that when it says “Empty Trash” it means the menu item to do so within Plex, not your desktop one.

Let me know how it works.

[ryanobjc]

Great advice! It seemed to work!

Weirdly the ‘last position played’ were carried over. huh.