Plex doesn't recognize some movies / TV shows on a fresh install

General Discussions
21

Just found the cache location by the way, it’s in /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/PhotoTranscoder !

Maybe I should delete it and trigger a wholescale “refresh metadatas”?

22

Found a solution!

So, I created a dir named TEST in /home/plex. Then I moved everything inside /home/plex/Series into /home/plex/TEST.

Then, I went on my PLEX server. I added a new library pointing at the TEST dir. As soon as it started scanning it, the Series library got emptied. Once it got emptied, I cleaned bundles & emptied trash. Then, I did a copy (not a move) from TEST/Planet Earth II to Series/Planet Earth II… And it worked! I then MOVED the rest (not copied) and it kept on working! :smiley:

Thanks for your help guys!

I have one last little question just so I can satisfy my curiosity : when I change a movie’s poster or name, does it change only locally, or does it change for all of my PLEX users?

Thanks again.

(Proof :

)

23

From my “objective” view here, were I to venture a guess, you haven’t been doing a proper “Plex Dance” in the past where this time you actually did. :slight_smile:

24

@ChuckPA said:
From my “objective” view here, were I to venture a guess, you haven’t been doing a proper “Plex Dance” in the past where this time you actually did. :slight_smile:

I also was thinking that! I may have been a little bit to quick… My bad.

Still, could you answer my very last question kind sir? Is there a way to change a media title for every users, not just for me? :smile:

25

The media title ?

That is changed in the database entry.

rckirpiof7qb.png814×572 156 KB

26

@ChuckPa said:
The media title ?

That is changed in the database entry.

814×572 156 KB

Thing is, when I change the media title using this method, only me can see the changes.

Let’s say I have one media titled “abcdef” and I edit his title to “abc”. I’ll see “abc” real good, oh yeah, but my friends / users will still see “abcdef”! :sweat:

27

Somebody is caching. It’s in the database as abc with original title as abcdef. It has always been that way

i will investigate

28

@ChuckPA said:
Somebody is caching. It’s in the database as abc with original title as abcdef. It has always been that way

i will investigate

It may be because the friend I did the tests with is using PLEX on Chrome? Maybe if he cleared his cache or something?

29

Yes. Chrome is notorious for caching images and such strings.

30

@ChuckPA said:
Yes. Chrome is notorious for caching images and such strings.

Thanks, just confirmed with him that it works, he just had to clear his cache.

Thanks for everything man, I don’t think I have other questions… +1 for your efficiency & reactivity!

Cheers,

31

Thanks and glad you’re happy.

If you feel up to it, letting Plex HQ know how I’m doing always helps at next performance evaluation :smiley: lol

32

@ChuckPA said:
Thanks and glad you’re happy.

If you feel up to it, letting Plex HQ know how I’m doing always helps at next performance evaluation :smiley: lol

I’d love to do that! Where can I though?

33

Announcement to all reading this

This issue is resolved:

  1. No need to use the TMDB agent for TV series as the workaround.
  2. Code change has been tested and now awaits Engineering to release ( <fingers_crossed> Wed)