Plex doesn't see all music files in an album folder + other comments

This has been driving me nuts.

My take is that Plex has been very effortless so far for video, but has been not as fulfilling for audio.

So, the first and most obvious thing is that Plex has not been very smart about finding all my audio files. I ripped my CD collection myself so these songs are named the same, and all of them have metadata.

For many of the albums, Plex simply cannot see all the files. It’s always the first songs in the folder, usually about two to five of the first songs.

My songs are nearly all FLAC, named very similarly to how Plex suggests:

Music\Artist\Album\01. Song.flac

For one album that was missing the first 5 songs, I did try renaming the songs to:

01 - Song.flac

Which is exactly the naming scheme that Plex suggests (dash instead of period). When I rescanned the library, the missing songs did appear. When I renamed them back, Plex could still see them. So that is confusing.

But when I did this for the next folder, Plex will still not see the first songs.

(This sort of trivial renaming of course should not be necessary anyway, especially when the songs are well organized, clearly named, and include complete metadata.)

For some reason there is no preview of these screen clippings below so I won’t know if they come through until I post this.

But no matter the naming scheme, Plex cannot see the first two songs –

It’s ironic that I had been using the free version of Plex for some time but only for videos. I was happy to pay the one-time fee (would not have been happy to pay monthly). But it’s funny that Plex features I use are turned off for music only, when Plex seems to work much better for video than it does for music. So you get good stuff for free, and then pay for frustration.

For example, I am disappointed that there is no clear way to simply output audio from the media server that the song is streaming from. Doesn’t anyone plug speakers or an amp directly into their media server? How does this feature not exist? It would be so simple to include this. I have to Remote Desktop to the media server and run Plex in order to output audio from that computer? Why?

I’m also frustrated at how quirky it is to simply make playlists. It’s a real pain to just click on songs and add them to the queue to play later. Plex sometimes plays them automatically and sometimes not. Sometimes it adds songs at the beginning of the queue and doesn’t let you move them. Sometimes it decides to erase the queue. For the first song added, it tries to add the entire album, which is never what I want to do. If you accidentally click a few millimeters over, instead of adding a song to the queue it will simply play it immediately, and add the rest of the album to the queue (it does sometimes prompt before deleting the queue but not always).

Listening to music should be pleasant, but I find Plex to be annoying to use.

Plexamp is even worse, with its preference for AI features, and its poor management of screen real estate on desktop computers. I know what music I want to hear. The AI does not know what sequence I want to hear my music in. How is that people are already so reliant on AI that they don’t even know what they feel like listening to without handholding from AI? I find that a bit unsettling, if not downright dystopian.

Plex also support obvious ways to stream music directly to my amp. It’s possible that there are plugins that I can check out. I haven’t explored every possible option. However Plex to Roku for video has gone a lot more smoothly, and I haven’t had the video naming issues that I’ve had with music.

Intuitively it seems like music would be simpler to support than video. Certainly in terms of codecs, music is simpler. I can’t imagine needing anything aside from FLAC and MP3, whereas video has all sorts of video and audio codecs, container formats, subtitles and closed captioning. (I’ve been encoding with AV1, which I barely knew existed until recently.)

Music naming also seems like it should be simpler. And yet Plex does well in pulling up episodes and movies, while it can’t figure out that 01. Song Title is the first song on an album, even when it’s in the album folder and has complete metadata with it? What is going on!?

In any case, Plex has been disappointing on the music end, so ironically now that I’ve paid up, I’ve been exploring other options for music.

Because Plex’s DLNA will only display music that it actually finds, I can’t just stream to another DLNA player, either, I need a completely new solution. For the LAN I can play over the network, although it’s not as good as a media-specific server. I can set up multiple DLNA servers. But it would be nice if Plex simply worked as well for music as it does for videos. I plan to continue using it for videos.

Even if it simply had an option to create DLNA folders/subfolders that did no parsing and scanning and simply let me play the files that are there that Plex cannot see but Windows can, that would be better.

I would also rather not have to rename files from “01.” to "01 - ". Aside from being rather ridiculous to have to do that in 2025 – while featuring sophisticated AI elsewhere – that messes up my playlists, M3Us, and CUE files, adding a lot more work to fix that.

The renaming itself would be simple –

But I’d have to edit all files that reference those filenames. But besides all of that, this doesn’t seem to fix everything anyway. I have no idea why Plex has so much trouble seeing the first few songs on so many albums. But many albums are front-stacked with big songs, not to mention that good albums are meant to start strong with song #1, so having the first parts of albums missing really messes them up. It makes this not a great solution for streaming music.

Plex overall does seem to be well-engineered, and I am impressed by how well it works for video. That server has a lot going on under the hood, and yet it makes a lot of things simple, at least for video. For me however it does fall well short for music.

1 Like

Being that Plex uses a client/server architecture you’ll need to have some client running on the server in order to this this. Specifically, if you don’t want to have to RDP into your server you’ll want to use a client which can be remote controlled.

The two best candidates here are likely Plexamp and PlexHTPC. PlexHTPC in particular can be controlled by another Plex client (such as the mobile app) or Plexamp. I prefer Plexamp but I understand you don’t. So, you could use the mobile app to queue and play music.

Note that the “regular” Plex Desktop app cannot be controlled. There’s more information here regarding which Plex apps can act as controllers, receivers, or both:

https://support.plex.tv/articles/203082707-supported-plex-companion-apps/

I have plenty of issues with Plex and Plexamp but “dystopian” is surely hyperbole. My goodness. No AI features are forced on you.

I have plenty of issues with Plex and Plexamp but “dystopian” is surely hyperbole. My goodness. No AI features are forced on you.

No, it’s true, they are not forced on us. Skynet hasn’t fully taken over yet!

But really, don’t you like excuses to use the word “dystopian”? And with Plex, I can have plenty of dystopian futurescapes at the ready for streaming anytime!

What I mean is, though, do people not know what they feel like listening to anymore? They need AI for this? I find it hard to believe that the era of the mixtape is so bygone that people listening to music for pleasure cannot even make their own decisions anymore about what they feel like listening to.

I get that AI has plenty of uses, and the chatbots are smarter than many of the people I know. Certainly there are times when you don’t want to overthink it. But for anyone who has not developed their own flow of music, using their own brain, I highly recommend trying it.

One nice thing about having our own collection of music on our own server is that we know the music. If we want to discover something new that is tangentially related to what we already know we like, Spotify and Pandora will always be there…well, until of course Skynet directs the robots to shut them down and use them for streaming robot propaganda. At which point I will not be allowed to use the word “dystopia” anymore and I will be mandated by the robots to call our totalitarian robot-controlled society a utopia (what’s that, Groucho? “I mean I’ve hoid of a technocratic government but this is ridiculous!”).

One of the fun things about the internet is how the 17th-most-important point in a message can turn into the topic for the discussion. (What I’d really wanted to know was how to get Plex to recognize all of my damn files!)

In any case, when I listen to music, I will select emotional content from a variety of different musical categories. I don’t know of any artists who produce only one type of mood or emotion. Here are some examples of how outlandish the Plexamp AI can be.

It puts entire albums into “Mood” categories. So in the category of “Angst-Ridden” you get Bob Dylan, John Lennon, even Elvis Presley! (OK, Alanis Morrisette maybe on the ball, but ironically she does not make the cut for the category of “Ironic”. Another irony: I didn’t even know that “Ironic” was a mood!)

I don’t know what an “Angular” or “Circular” mood is, but Plexamp does. It also knows what an “Arid” mood is. Boy, I’m sure feeling Arid today. I wish I knew whether that was bad or good!

It regards Eminem as “Demonic”, 2Pac as “Marching”, and the Gorillaz as “Serious”, while Sean Kingston is “Brooding”. It opines that the Crouching Tiger Hidden Dragon soundtrack is both “Driving” mood and a “Savage” mood. (Who knew that those two were compatible?! The album also qualifies for having an “Athletic” mood.)

The Beatles White Album qualifies as “Hostile” as well as “Cold”. All of that just for Helter Skelter??? There are 29 other tracks, brah! (Madonna by the way also qualifies as “Cold”, a categorization that she might take some exception to!) Billie Holiday’s album of love songs qualifies as “Bitter”, but also “Calm/Peaceful”. A boisterous compilation of surfer beach songs qualifies as “Sad”.

So I’m not really sure what I am to take away from that other than amusement. I don’t want a mix from an AI that seems to have mined a bunch of high school music blogs for its insights. But, yes, I can turn it off. FOR NOW!

Turning toward more serious matters, to pshanew, thank you for your reply. As I said I have tried Plexamp. I did not see a straightforward, intuitive way to do what I’m suggesting. Unlike some other software it doesn’t seem to recognize my audio receiver. What’s the point of all this stuff, Chromecast, Airplay, Play-Fi, whatever, if I just wind up using Bluetooth? I know a large part of the problem is that the standards are not there. Supporting Roku is relatively straightforward because there are guidelines, while wireless audio is a mishmash and a mess.

Setting up DLNS on Plex is a cinch, except that since Plex doesn’t find all my files, I can only play the ones it finds.

I’ve heard about PlexHTPC. I didn’t need a full home theater setup, I just wanted to do what every other Windows audio application can do, and output audio to the standard audio output. Plex has also been wishy-washy about its support for HTPC, so I don’t know whether it’s considered semi-deprecated. But certainly that’s a lot of complexity to add just to get basic audio output. I can give it a try. I don’t really want or need a complicated replacement for anything, but it could work.

I also appreciate the link that you provided about controllers and receivers, although it does not explain how to simply stream audio out of the server computer’s audio output.

I apologize for not separating these feature discussions out into separate messages. I’m not sure who is likely to see this. And because Plex forums close threads after three months, it means that no one can update these topics later on when features are added to let people know about them.

The ability to stream straight from the media server PC is a straightforward feature that I personally would have added years ago, so I was surprised to see that it’s not simple to do.

Yes, Plex is a server, but Plex is an integrated suite of tools. On this computer which happens to be my media server, I’ve got the Plex taskbar icon, the Plex media server, the Plex desktop app, and Plexamp, and between them there is no obvious way to get audio to my amplifier other than bypassing all of it and using Bluetooth. The Plex apps are firstly players and reencoders. The magic of Plex for video is its figuring out what to send where. Then it’s also a server, among other things.

I don’t mean to nitpick here, but I don’t see why Plex server has to be purist about being a server. It is Windows software that could simply have an option to output audio in the simplest possible way, using the standard Windows audio output. There is no technical hurdle here at all. It’s a feature that could be added in five minutes. The hurdle seems to be one of principle, that Plex is a server and servers don’t do that sort of thing. (The same sort of principle that says that threads have to be closed after three months?)

The default choice for the taskbar icon doesn’t say server, it simply says “Open Plex…” which goes to the Plex HTTP page. Sort of odd that it does that even if the desktop app is installed, so it seems to be unaware of the existence of the desktop app. (That app has all about all of the same features except it includes an extra option for Downloads.)

I fully expected to find somewhere in the Settings something about sending audio to the regular audio output device where the server is installed. But no.

Home media servers are not the traditional servers that we think of, lined up in racks in bleak (and dystopian!) server warehouses. The thing is in your house, most likely often within earshot, connected to speakers, possibly even nice ones. The idea of saying we’re not going to output audio to this because we’re strictly a server…

In any case, it seems that some of Plex’s competition does exactly what I’m describing. I don’t have all my notes handy, but Subsonic for example: “Play music directly on the server’s audio hardware using the jukebox mode.”

See, was that so hard?

But the main thing that’s still bugging me is that Plex isn’t seeing all of my audio files, and I cannot understand why. Unless I can solve that – I haven’t found any solution at all, even with renaming – then I’ll probably have to switch to something else. Why it cannot recognize clearly named files that have ample metadata is a mystery that I would at least like to solve!

Moods/Styles have absolutely nothing to do with AI - they come from one of plex’s metadata providers - if you look up an album on allmusic.com all the moods/styles will be shown there

Well, I made a big mistake buying a Plex lifetime subscription and expending so much effort on getting my media set up to please Plex, which still will not recognize a large percentage of my music collection.

Plex has zero technical support. Zero. I’ve never bought something this expensive that had zero technical support. And Plex shows no indication that it cares what I think.

They recently stopped allowing people to use the regular Plex app for music, which is what I had been using, so that now I have to use Plexamp with its clunky interface and its unpleasant user experience – or at least, it it’s the opposite of the way that I would design it for the way that I use it myself. I know that it may may be nice for the Spotify crowd that doesn’t care to have a lot of input into what gets pumped into their ears at any particular moment in time. And it’s fine if you always just click on the song you want to listen to, without creating any playlists.

The irony is that Plex worked quite well for video when I was using it for free. As soon as I tried to use it for music, Plex required me to pay them, and then all went to hell. I ripped both my video and my music collection to a media server. It recognizes the movies OK. And if it doesn’t, I can force it to recognize them by selecting the movie by hand or entering the IMDb URL reference. (It would be nice if it were a little smarter about extra information in the title. I mean if you name a movie “Ruby & Quentin (France)” or something you would think in the 2025 AI world it would be able to figure out what that means. Instead you have to name it “Ruby & Quentin (2003) [France]” which just means more human hours needlessly wasted on silliness.)

But with music, I have named everything so that even the dumbest bot ought to be able to figure it out. And yet somehow Plex is dumber than that. It cannot figure it out, and since Plex has zero technical support, and its users on this forum have not stepped forward to help, it looks like I have wasted my money on Plex, and more so my time, and so I urge everyone out there to be wary of this company. You will get better support from an open source product than you will from Plex. (Of course, zero is a pretty low bar!)

They will answer questions only about billing, or in other words, how to separate you from your money, which they successfully did.

As I mentioned to billing at the time, I had been quite impressed with the Plex engineering when I used it only for video. I was and am impressed to see how many platforms the server runs on. There is a lot going on under the hood there, and Plex makes a lot of it simple. It does a good job, for example, in preparing the media for the target device.

But music is another matter. It has been night and day. Video, great. Music, just awful.

It will not recognize a lot of my music files. Even with obvious metadata included! I spell it out for Plex what the media is, and it is still somehow blind to it, with no way to make it appear!

I am not a tech idiot. I help other people with their tech problems. If I cannot get this collection to work right, then there is something wrong here. There probably is a solution, but without any tech support, I cannot find it, and I’m sure that this isn’t the last time I will have a question. So I’ll have to find a solution that works, and software authors that care enough about their users or customers to actually answer their questions when something they’ve paid for does not work as promised.

I do not like the Plexamp interface . It’s worse on the desktop than on the phone. But again, I don’t need AI coming up with playlists for me. I categorize music in my own way based on the emotional flow of the music.

jimbob100101 there in splitting hairs intentionally missed my larger point in order to defend Plex while ignoring all of my pleas for help with this product. Is this a forum for getting help, or a forum for cheerleading about how awesome Plex is to people who are struggling with a problem? Thanks a lot, everybody. pshanew is the only one who chimed in helpfully, but no one took a stab at my main question – which is how to get this software to recognize my music.

jimbob100101 doesn’t cite a source, so I’m not sure where he got his information from. Plex said in 2019, “Music in Plex starts with the best-in-class database of music content from MusicBrainz and then also adds in the best-in-class musical metadata from AllMusic.”

But I can’t find any indication that either MusicBrainz or AllMusic has categorized any of my albums as “Angular” or “Demonic”. I would ask Plex, but, you know…they don’t care about me enough to offer support.

So I have had it with Plex. I have gone from enthusiastic to out of patience with it in only a few months.

A warning to people who think that setting up a media server with Plex will make life easier. You have NO control over what Plex decides to do. No control over features. No control over what products they decide based on their whims to continue or discontinue.

PLEX DOES NOT PROVIDE ANY HELP WHATSOEVER, or even any normal way to provide input. Their tech support page goes HERE, to this forum. And it is clear that they do not monitor this forum, and nor does anyone who can provide any sort of consistent support. This is a good place to come if you want to hear how awesome Plex is when it isn’t working for you.

My question here seemed pretty basic, right? How to get Plex to recognize my music, because otherwise it’s useless to me for music, right? Doesn’t get much more straightforward than that.

I’m not ignorant about this sort of tech. I know how to merge audio and video streams into a file, how to edit video, how to rip audio error-free using tools like CUERipper (or repair it using CUETools), how to use Handbrake and compression and various tools that ought to be far more complicated than this dumb thing. But tools that try to outsmart you and don’t let you manually correct them, from companies that don’t care enough to provide a lick of support, are doomed to be a nuisance.

So if you use Plex, be aware that you are taking a big risk. There are free alternatives, but the cost aside, if you have a large collection, you may spend hours – dozens, even hundreds – setting things up to Plex’s liking, and after that it’s just a roll of the dice. Maybe it will work nicely, and maybe it won’t. If it doesn’t you’re SOL because it’s hard to imagine how Plex could care any less.

With a basic setup, say a CD player and a CD, there’s not a lot that can go wrong. If the CD gets scratched, then you can rub out the scratch or at least buy a new CD. If Plex decides that it doesn’t want to see 1/3 of your music, or decides to promptly cancel the tool you’ve been using to play music, then you are out of luck.

I’ve often had to just play music directly from shared folders on the LAN, which is something that anyone can set up in Windows.

All I wanted in a music player was a simple way to play my music and set up playlists while I’m listening. Plex was already a nuisance for this. But Plexamp is far worse. The interface for this is very clunky, albeit the competition is a mixed bag as well, with some being more streamlined than others. Many interfaces seem to be designed with both TVs and phones in mind, and those are very different screens. But somehow Plexamp is worse on a phone than Plex itself.

When I play one song, Plexamp assumes I want to play everything else on that album. But deleting those songs from the playlist and adding new songs to it is much clunkier than in Plex (which can no longer be used). This should be fun, but Plexamp makes doing this not fun at all, as I have to fight with the software to get it to do the simplest things. It wants to take control of everything and give me that nice Matrix dystopia of the AI telling me what I want to hear. If I do that, then all is well! I do not want that.

As I mentioned in another post, Plexamp’s navigation is very poor. No scrollbar, even on the desktop, and interface on the desktop looks weird because it’s designed for a phone screen. Those little letters on the side for navigation are small and I would much rather just be able to scroll fast, like other apps let me do. I have hundreds of CDs ripped, so the fact that it’s such a pain to browse them is a problem.

Aside from that, Plex/Plexamp don’t support most of the wireless tech that my modern wireless receiver supports, so it’s Bluetooth or nothing.

And for some reason, you can’t just output audio to the media server’s speakers, so if you have a nice amp sitting next to your media server as I do, you have to stream the music to your phone and then stream the music to your amp via Bluetooth. Kinda dumb, when adding that feature would be very simple to do.

Using DLNA to avoid the Plex players only helps so much, because since Plex can’t find a lot of my music files for some reason even though they’re named exactly the same way as files it CAN find, DLNA doesn’t stream all of my files either. I already organized my files into nice neat well-organized folders, so all Plex would have to do is use that hierarchy as-is, but instead it searches in vain to find these files which are clearly named and which all include metadata because when I ripped them I queried the online databases and confirmed the information. Literally all other media software I’ve exposed these songs to instantly recognize these as songs, so why is Plex being such a dunce?

So in sum, what an awful experience. I guess I was a sucker. They got my money without having to provide one iota of support in return. So congratulations to them for that.

I would still recommend Plex for video, although due to the internet provider I use I can only stream within my own LAN. (Yes, there are probably complicated workarounds that would work, which would be hours more tweaking, but there is no great solution.)

If you’re reading this and considering using Plex, don’t be so hasty. See what else is out there first. Do not be as gullible as I was, and get locked into a company that has so much control over your media experience while not providing a single shred of support whatsoever.

p.s. This support forum has a message to the right that is not helpful. “It looks like your link to support.plex.tv was already posted in the topic by @pshanew in a reply on Mar 27, 2025 – are you sure you want to post it again?” The forum software does realize that a website can have more than one webpage, right? Wow.

Can you provide COMPLETE information on one of the albums that is not scanning properly? That’s the file structure/filenames AND the tags AND the library settings.

I have a large library and no problems, but it took a lot of effort to make everything 100% how Plex wants it to be. It is, unfortunately, very picky.

i have the same problem you have in that Plex [i’m not sure exactly which component of “Plex” fails here though whether it’s the server not scanning files, not serving library info to clients or if it’s clients not displaying data served to them?] doesn’t see all albums/tracks in the file structure of my Music media library. I have no idea why it doesn’t show all the music that’s there. For instance, this week I listened to 3 albums from an artist in my Plexamp on my phone, and right now if I load that artist in my Plexamp or Plex on the PC web browser, it only shows my the artist having 1 album.

Why? And I’ve had this happen for so many other albums/artists in my collection over the last few years and i go in and manually run a scan of music files and it does find them, but like now… why can’t i see albums I literally played 2 days ago?


Regards some of your more specific complaints like UI etc. in Plexamp, I mean, I think in some ways you have a point but in other ways it’s like a “you can’t please everybody” type of thing.

Re: the AI things you mentioned, personally I’ve never used anything AI in Plexamp but, yes, I think the average person out there actually does not GAF about what they want to listen to and would prefer a computer decide for them. Streaming services prove it. I personally don’t want streaming services and that means I have to actually know what I want to watch before I can look it up and watch it, but the whole model of entertainment nowadays is for people to just watch whatever is served up this month in their subscriptions. It’s the product of gross convenience if you ask me.

Even people who generally know what they want to listen to may enjoy music discovery services. Deezer’s “Flow” feature does a great job of picking tracks I don’t know, but I like them when I hear them. Using Flow doesn’t mean I do not GAF about music. On the contrary, I use it because I want to listen thoughtfully to new things.