Server Version#: 1.24.1.4931
PMS randomly stops, normally around the time the scheduled tasks run. I have to manually open Package Center and run PMS again.
I have the same problem. Have you found any solution/work around?
May I have the logs please (collected right after restarting) so we can start to figure out what’s happening and get it fixed ?
I already sent the logs but happy to re-send. Thanks.
Sorry if I’ve hijacked this post.Plex Media Server Logs_2021-09-08_16-32-17.zip (3.3 MB)
If you sent them, I know not where / have forgotten.
What your logs show is an apparent crash during media analysis upgrade.
Would you be willing to disable media analysis in the Scheduled Tasks so we might confirm ?
Sep 08, 2021 11:02:53.238 [0x7fa9dfeaa8] DEBUG - Butler: we're in the window, starting.
Sep 08, 2021 11:02:53.238 [0x7fa9dfeaa8] DEBUG - Butler: Waking up!
Sep 08, 2021 11:02:53.327 [0x7fa9dfeaa8] DEBUG - Butler: Scheduling randomized task 'RefreshPeriodicMetadata' in 199 minutes.
Sep 08, 2021 11:02:53.609 [0x7fa9dfeaa8] DEBUG - Butler: Scheduling randomized task 'ReverseGeocode' in 109 minutes.
Sep 08, 2021 11:02:53.694 [0x7fa8c4baa8] DEBUG - Activity: registered new activity 6c674e4c-c5e7-46c2-9ed4-f3dcf1fed44b - "Butler tasks"
Sep 08, 2021 11:02:54.103 [0x7fa8c4baa8] DEBUG - It took 10.000000 ms to retrieve 165 items.
Sep 08, 2021 11:02:54.430 [0x7fa8c4baa8] DEBUG - It took 0.000000 ms to retrieve 104 items.
Sep 08, 2021 11:03:24.088 [0x7fa8c4baa8] DEBUG - Butler: Computed a set of 0 albums to get loudness analysis in 1739ms.
Sep 08, 2021 11:03:29.362 [0x7fa8c4baa8] DEBUG - Activity: registered new sub-activity 0563bcab-bf24-4b84-ac7e-65f1a6c12cf8 - "GarbageCollectLibraryMedia" parent: 0563bcab-bf24-4b84-ac7e-65f1a6c12cf8 overall progress: 0.0% (0/1)
Sep 08, 2021 11:03:29.362 [0x7fa8c4baa8] DEBUG - Activity: ended sub-activity 0563bcab-bf24-4b84-ac7e-65f1a6c12cf8 parent: 6c674e4c-c5e7-46c2-9ed4-f3dcf1fed44b overall progress: 100.0% (1/1)
Sep 08, 2021 11:03:29.394 [0x7fa8c4baa8] DEBUG - Activity: updated activity 6c674e4c-c5e7-46c2-9ed4-f3dcf1fed44b - completed 100.0% - Butler tasks
Sep 08, 2021 11:03:29.395 [0x7fa8c4baa8] DEBUG - Activity: registered new sub-activity 734208c3-e15e-4be7-a861-98814e38c97d - "UpgradeMediaAnalysis" parent: 734208c3-e15e-4be7-a861-98814e38c97d overall progress: 50.0% (1/2)
Sep 08, 2021 11:03:29.395 [0x7fa8c4baa8] DEBUG - Activity: updated activity 6c674e4c-c5e7-46c2-9ed4-f3dcf1fed44b - completed 50.0% - Butler tasks
I did suspect that, so I disabled ‘Upgrade Media Analysis’ and ‘Perform Extensive Media Analysis’ yesterday. Just waiting to see if it has any effect. Thanks.
@ChuckPa
No unexpected shut-downs since disabling Media Analysis.
I’ll continue to monitor.
I’m now running PMS version 1.24.2.4973
We’re starting to suspect an issue within PMS (duh - haha).
PMS 1.24.2 does contain a bunch of fixes but there still might be something.
If it does stop again, we will check for a ‘crash’.
If we find one, then we’ll turn Crash Reporting OFF
Doing so allows us to grab the DMP file (of the failure).
That DMP + the logs ZIP file will make it easier to figure out where it did fail.
OK. Thanks for your help.
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