Plex Employee to Reset Server Certificate? "API rate limit exceeded" error

Plex Media Server
61

Same here, please reset my certs!

62

Folks,

Iā€™ve looked at all the posts since Bigwheelā€™s latest.

Everyoneā€™s certificate looks good.

Please let me know if anyone still has issues

63

Still getting issues here since yesterday, none of my devices can see my server

CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>

64

Seems to not be working, same error as @RedNight69.

CERT: Error acquiring new certificate: Failed to upload CSR: 429,

CERT] TLS connection came in with unrecognized plex.direct SNI name ā€˜redacted.plex.directā€™; using installed plex.direct cert

65

@gjggreen Looks like you have multiple server ( maybe some old) tied to your account. I think I reset the cert for the right one.

66

@RedNight69 you might have a different but similar issue. Can you access via web browser? would you mind messaging me your server logs (click on my username/avatar to message me)

67

Fab, just going to down it all for 15 mins then start the container.

Specifically Iā€™m looking at ZIM. Iā€™ll go clean up the others :wink:

Other notes from logs

Error issuing curl_easy_perform(handle): 60
Immediately after this.
HTTP error requesting GET https://185-blah-blah-58c6.plex.direct:14425/identity (60, SSL peer certificate or SSH remote key was not OK) (SSL: no alternative certificate subject name matches target host name ā€˜185-blah-blah-58c6.plex.directā€™)

Edit: beautiful. Seems solved. Thanks @BigWheel and @ChuckPa :slight_smile:

68

Happily, PMed you my server logs

69

FOLKS,

FYI. Windows machines have problems with 1.23.2.

Engineering withdrew 1.23.2 for that reason

Recommend 1.23.1 (Public and Plex Pass)

70

Hi @ChuckPa - just to clarify your point, is this related to the issues at hand? Just clarifying as I use the Linux version exclusively.

Again, thanks for the support and resolution!

71

@gjggreen the issue he is talking about would only affect Windows users.

72

Hello!!

Iā€™m having the same problem again with my cert.

Thanks!

73

I have this problem as well.

Surely, the right solution is not for a Plex employee to reset our certs by hand??? What can we do to fix this when it happens?

74

@JJMrs @zviratko done

75

Hi @BigWheel and other Plex crew - I seem to be having the same issue as most of the other users.

Running 1.23.2.4656 on Linux - I know this is a Windows thread, but the Linux one linked to this one :slight_smile:

Thanks!

76

Hi @BigWheel , I canā€™t seem to remotely connect to my server after the latest update either anymore, can my certs be reset please? Canā€™t PM yet else iā€™d PM logs and cert files. Running on Win 10

77

Hi @BigWheel @ChuckPa

Iā€™m afraid Iā€™m having the same issue again. My certificate has been reset twice already but the problem seems to reoccur about 2 weeks after the reset. As far as Iā€™m aware nothing is changing on my end. Is there anything else I can do to resolve this? Would you be able too reset my certificate again? Thanks

78

Hello, i seem to have more or less the same issue as everyone else. I can access my server (android shield TV) and play media fine from android apps, windows 10 apps, but not from a browser be it on my network or remotely. Not sure how to post logs, but could you reset my certs just in case?

Thanks a lot!

79

@kmashfr

Certificate reset. You may restart your server.

If it still gives you trouble, please check the networking because I saw 4x more hung certificates in your account than I normally see.

80

@leo632

Your certificate reset. You may restart the server.

You need to find out whatā€™s going on with the shield.

Is the DHCP changing on you such that itā€™s catching the Shield at bad times?