Error Acquiring Certificate after Password Reset

Plex Media Server
1

I just reset my password and signed out of all devices and successfully reclaimed my server so its not a problem of the server disappearing.

However, I’m not sure if this is related to the site outage but re-logging in on my clients is sometimes working, sometimes not. I have multiple TVs and all had to be logged in. The first one and my browser seem to work but on the second TV I tried, I’m unable to actually show my library as working.

Looking at the Plex Media Server Logs I’m seeing a lot of failures to get a new CERT, either 500s or API Rate Limits. Additionally, if I login via plex.tv, it says my server is offline but logging in directly on the network shows remote access is enabled and has a green check mark next to it.

Aug 24, 2022 06:35:44.655 [0x7f8e35222b00] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 502, <!DOCTYPE html>
<html>
<head>
  <title>We're sorry, but something went wrong (500)</title>

Aug 24, 2022 06:33:43.743 [0x7f8e35222b00] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>
<errors>
  <error code="1003" message="API rate limit exceeded" status="429"/>
</errors>

To add to this, basically no new devices now show my server as being online, but the ones that previously connected are fine.

2

I’ve revoked your certificate
Please restart your PMS, wait 2 min, and then report back

3

I’m having the same issue, lot’s of errors after changing password. I can reach my plex library through :32400, even remotely, but not through plex.tv or through my phone.

My server logs also complains about status 429 :

Aug 24, 2022 14:59:27.004 [0x7f034be34b00] DEBUG - [HttpClient/HCl#63] HTTP/2.0 (1.0s) 429 response from PUT https://plex.tv/api/v2/devices/7827e0fa87bf6807c59804334ddc6a8ebeb02b80/certificate/csr?reason=missing&invalidIn=0 (reused)
Aug 24, 2022 14:59:27.004 [0x7f034be88b00] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>
  <error code="1003" message="API rate limit exceeded" status="429"/>

Please help :).

Thanks

Peter

4

Can my certificate be reset please?

5

You have 4 servers registered.
Which one?

6

I don’t see any servers under your account, so nothing to reset

7

Wow, that I didn’t know :). I only have one server I’m aware of, friendly name “thebunker.nu”. Does that help? Thanks for your quick reply!

8

After resetting I’m seeing the server as active on app.plex.tv and new devices are connecting and showing the library.

1 Like
9

Yeah it disappeared after I removed it from my ‘authoirsed devices’ list then tried to do Changed admin password and now admin doesn't have access to the local media server - #9 by ChuckPa

Claiming is giving me issues - the CURL command specified isn’t working for me.

curl: (60) SSL certificate problem: unable to get local issuer certificate
More details here: curl - SSL CA Certificates

curl failed to verify the legitimacy of the server and therefore could not
establish a secure connection to it. To learn more about this situation and
how to fix it, please visit the web page mentioned above.

10

New cert avail, so please restart your PMS, wait 2 min. and then report back

11

Are you using https ?

try with plain http

12

I’m accessing my server directly through local IP

Tried signing out then back in - still nothing

13

Works great now, thanks for the quick response! Best wishes Peter

1 Like
14

Sorry, but not a valid answer!

Did you use:

curl -X POST ‘http://127.0.0.1:32400/myplex/claim?token=PASTE_TOKEN_HERE’

or

curl -X POST ‘https://127.0.0.1:32400/myplex/claim?token=PASTE_TOKEN_HERE’

15

Can no longer see my server at all even though accessing it directly
image

And I don’t get a Claim option of any sort under ‘General’

image
image956×385 23 KB

16

oh … https

Will try again with http

17

Hmmm no good either

curl: (7) Failed to connect to 127.0.0.1 port 80 after 0 ms: Connection refused

Also tried using my actual local ip

18

Hey @dane22 can you revoke my cert too? I’m getting the same error as OP. Thanks!

Aug 24, 2022 09:07:41.290 [3660] ERROR - [Req#20d] CERT: Error acquiring new certificate: Failed to retrieve cert from plex.tv: 502, <!DOCTYPE html>
19

What happens if you do a curl GET for http://127.0.0.1/identity

20

Can mine be reset for both my servers?