Plex Certificate "404" -- Unable to obtain Certificate from cloud

Plex Media Server
1

ALL:

This thread is to focus all Plex.tv "Unable to obtain certificate from cloud .
Error code 404.

Please state the name of the server when you post.

The distinctive signature is the “404” “CERT” error seen in the server log files immediately after restarting it.

There are a few other situations where the certificate is also at fault.

If in doubt.

  1. Verify DEBUG logging is ON
  2. Verify VERBOSE logging is OFF.
  3. Restart the server and let sit idle for 1 minute
  4. Download the logs ZIP file
  5. Attach it with your post.
2

Thanks Chuck,
Logs are attached. Still seeing the same message after several PMS restarts, and a reboot of the host.

3

Because this is a VM, you’re 100% default route -> gateway IP is correct?

Also, it would be really helpful if you enabled DEBUG logging again. I got a bare minimum of info in your logs. Log files have a max size regardless of flags. DEBUG on is the default and most useful to us.

To re-enable at this point,

  1. Stop PMS
  2. Edit Preferences.xml
  3. add logDebug="1" before the closing />
  4. Save
  5. Start PMS.

This line in your logs:

WARN - MyPlex: attempted a reachability check but we're not yet online.

is telling me the server doesn’t yet have internet connectivity.

4

Yes, the default route is correct and I am able to talk out:

# curl -I https://www.plex.tv/
HTTP/2 200

I’m happy to enable debug logging, though is there some way for me to DM you the logs? A little wary of putting debug logs on a public forum.

Thanks,
-Jake

5

Check your PM

6

I have exactly the same problem. On a freenas installation. I even copied the URL it tries to fetch it from and inserted my Plex token and tried it in the web browser - error 404.

7

may I have the logs please to forward to operations?

8

Sure, where do I send them?

9

I am also having the same issue, I can send my logs as well just let me know where to send:

Sep 30, 2020 15:06:32.932 [5468] ERROR - CERT: Could not fetch certificate from the cloud: 404

10

PMs sent to @homek1978 and @nemisphere

11

I’m having the same issue as well, where can I send my logs?
Oct 01, 2020 16:25:55.944 [0x8143a2100] ERROR - CERT: Could not fetch certificate from the cloud: 404

12

@keghead07

Operations notified

13

They are working it now

14

TO ALL READING HERE:

If you’re experiencing certificate issues, please use @chuckpa to ping me.

I now have the tools to directly assist. No need to bother the operations team.

15

Hey @chuckpa I have also been experiencing this issue the past 2 days, can you kick my certificate?
Thank you!

16

@eruraindil

Done.

Please restart the server.

17

@chuckpa - I’m having the same could not fetch certificate from the cloud error and have lost secure connectivity to my plex after upgrading to the latest beta release. Is this something you can resolve the same way? Thx

18

@psxnight

Please check your PM. (Upper right corner).

19

@ChuckPa
Add me to the list for the cert issue too please

20

@BSOD2600

Have you reviewed the logs?

Are you seeing ‘404’ or ‘429’ ?

If uncertain,

  1. Verify DEBUG logging ON, VERBOSE logging OFF
  2. Stop the server
  3. Give a minute for ports to close
  4. Start the server
  5. Wait 1 minute then get logs and attach here.