Plex Employee to Reset Server Certificate? "API rate limit exceeded" error

Plex Media Server
124

Thank you.

Certificate reset.

You may restart the server.

125

Youā€™re an angel! Thank you.

126

Hi Chuck, may I also request a certificate reset?

127

Hi @ChuckPa ,

Iā€™m having the same issue:

WARN - [CERT] TLS connection came in with unrecognized plex.direct SNI name '192-168-1-252.c38580e7ba574e12bb47bbd58a1886f9.plex.direct'; using installed plex.direct cert

Can you also reset it for me ?

THX.

128

Thank you! That worked

129

@ChuckPa Here is the full ZIP logs file
Plex Media Server Logs_2021-07-04_09-30-44.zip (3.5 MB)

130

@nasbear

Your certificate is valid

https://acme-v02.api.letsencrypt.org/acme/order/44416311/10844148517 Valid Sun, 04 Jul 2021 14:52:31 +0000 Sun, 04 Jul 2021 14:52:42 +0000

Was throttled

Jul 03, 2021 21:31:40.609 [8180] DEBUG - HTTP requesting PUT https://plex.tv/api/v2/devices/65fa2e4db497bf745f0f6d931eec08c6e4d83d3a/certificate/csr?reason=expiring&invalidIn=-52300
Jul 03, 2021 21:31:40.757 [8180] DEBUG - HTTP/1.1 (0.1s) 429 response from PUT https://plex.tv/api/v2/devices/65fa2e4db497bf745f0f6d931eec08c6e4d83d3a/certificate/csr?reason=expiring&invalidIn=-52300 (reused)
Jul 03, 2021 21:31:40.758 [8180] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>
<errors>
  <error code="1003" message="API rate limit exceeded"/>
</errors>
Jul 03, 2021 21:31:40.768 [3356] DEBUG - [CERT] Subject name is /C=US/ST=California/L=Los Gatos/O=Plex, Inc./CN=*.e1a5e63c7a064241b079d736e4b4f3ae.plex.direct
Jul 03, 2021 21:31:40.769 [3356] DEBUG - [CERT] Installed certificate with fingerprint a4:27:67:22:1b:5c:c6:3d:76:03:cf:0e:e5:26:72:4d:0b:1f:87:5f.
Jul 03, 2021 21:31:40.769 [3356] DEBUG - [CERT/OCSP] Stapling requests will be made to 'http://ocspx.digicert.com/'.
Jul 03, 2021 21:31:40.770 [3356] INFO - [CERT/OCSP] Successfully retrieved response from cache.

Restart the server

131

@Speculos

Reset - you may restart

132

@paazel

Both machines reset. restart both

133

Thanks a lot, I no longer see the warning.

Good weekend.

134

Thank you!

136

Hi hi, Iā€™m having the same issue. Could someone also reset mine? Thanks in advance, and let me know if you need the logs.

137

@shayanzadeh

Prestidigitation applied. Old server removed, remaining two reset.

You may restart both

138

Iā€™m also seeing this on my server, running version v1.23.3.4707-ebb5fe9f3 in docker. Could I have my certificate reset? Thanks!

139

Hi there, may I please request a certificate reset? A few days ago I could no longer access my server via app.plex.tv or from any remote access. Hereā€™s what my logs say that lead to this forum:

CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?> < errors> < error code=ā€œ1003ā€ message=ā€œAPI rate limit exceededā€/> < /errors>

Please and thank you!

140

Please reset my server also.

Synology Package - version 1.23.4.4712
Jul 05, 2021 20:07:22.596 [0x7f1f72697b38] DEBUG - HTTP/1.1 (0.0s) 429 response from PUT https://plex.tv/api/v2/devices/42e797e42ee5918ccd9ad8b96fe0bd46483203db/certificate/csr?reason=expiring&invalidIn=-195400 (reused)
Jul 05, 2021 20:07:22.596 [0x7f1f72697b38] ERROR - CERT: Error acquiring new certificate: Failed to upload CSR: 429, <?xml version="1.0" encoding="UTF-8"?>


Plex Media Server Logs_2021-07-05_20-39-55.zip (4.5 MB)

141

Hello, my server is also having this issue. Can I be reset? Thanks!

142

Hi @ChuckPa, Iā€™m afraid this has reoccurred again (again about 12 days after the last reset). Iā€™ve checked everything I can think of on the local network: the server is on a static IP and everything looks like itā€™s working fine with port forwarding etc. Iā€™ve attached my log files if thereā€™s anything else that I can try on my end let me know. Could you reset my certificate again?

Thanks.
Plex Media Server Logs_2021-07-08_17-46-02.zip (748.9 KB)

143

@ChuckPa Since a few days iā€™m also having problems. Seems to be certificate related. I can access plex trough local website. Also trough app.plex.tv (remote). But I cannot use the android app. The android app can login, but as soon as it tries to show the libraryā€™s it keeps on loading. Also tried on a 2nd phone outside the network.

Iā€™ve checked port forwarding, recreated the docker, rebooted router and still not working.

WARN - [CERT] TLS connection came in with unrecognized plex.direct SNI name ā€˜192-168-1-100.cdad5a766c184b2ba50a8448d4a3cada.plex.directā€™; using installed plex.direct cert

Another line says: DEBUG - CERT: incomplete TLS handshake: sslv3 alert bad certificate

Plex Media Server Logs_2021-07-09_00-13-45.zip (577.7 KB)

144

@timalander

Which server please ?

The user has 8 servers: Red red red Kemba SHIELD Android TV red tim red

Would you like me to do some cleanup while there ?

@leo632

Your certifcate has been reset. You may restart the server.

@Senaxx

The certificate has been reset. You may restart the server.