Plex fails to play a video that used to play on iPad. Video still plays on other clients

A video that used to play, now fails on iPad.

Server Version#:3.77.2 on Windows 10
Player Version#:5.7.2
Nov 29, 2018 18:45:18.093 [14912] ERROR - ClientProfileExtra: video transcode target already exists for streaming hls
Nov 29, 2018 18:45:20.866 [9376] ERROR - ClientProfileExtra: video transcode target already exists for streaming hls
Nov 29, 2018 18:45:20.873 [9376] ERROR - MDE: unable to find a working transcode profile for video stream
Nov 29, 2018 18:45:20.873 [9376] ERROR - MDE: no compatible media decisions are available
Nov 29, 2018 18:45:20.875 [9376] ERROR - Streaming Resource: Cannot make a decision because either the file is unplayable or the client provided bad data
Nov 29, 2018 18:45:25.476 [4612] ERROR - ClientProfileExtra: video transcode target already exists for streaming hls

Thanks for your help!

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