Nothing plays on iOS after HEVC conversion

Plex Players Mobile Devices
1

Server Version#: 1.25.0.5282
Player Version#: 7.25 (iPadOS v15.1)

I recently converted my media to HEVC with Tdarr, and now I cannot seem to play anything in Plex App on iPadOS. Other platforms work (iOS, tvOS, Fire Stick 4K).

Errors in the server logs when I try to play a file:

Dec 01, 2021 09:12:40.739 [0x147716b50b38] ERROR - [Transcode] ClientProfileExtra: video transcode target already exists for  streaming hls
Dec 01, 2021 09:12:40.803 [0x147716b50b38] WARN - [Transcode] Got a request to stop a transcode session without a valid session GUID.

Attaching logs from iPad app as well.
PlexDebugInfo-username-7.25-1615 (2021-12-01 09.01.50 -0500).zip (4.0 MB)

EDIT: Adding server logs too.
Plex Media Server Logs_2021-12-01_09-19-04.zip (1.6 MB)

2

Try deleting and reinstalling the app. I can’t really see anything that would prevent the file from playing. It looks like it starts to transcode because of a container incompatibility and then something kills the transcode. Based on what I know about the iPad, there is no reason it should be having trouble with HEVC video and AAC audio. I’m still learning to read these logs though, so I could be missing something. I also just talked to someone on here earlier that found picture in picture mode was screwing it up. So maybe that could be your culprit also.

1 Like
3

Wow. Uninstall and reinstall of the iPad app did it. I’m an idiot for not trying that. Thanks!

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4

Your not an idiot, I would’ve never thought of it unless I had seen the same thing earlier. Happy it works now and have a Happy Holiday! :santa: :santa:

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