sa2000,
Thank you for your consistent respectful, helpful and timely communication. I very much appreciate your time and personal efforts on my and other users’ behalf.
Please do read my response in that context.
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The issue of this topic is not resolved. A new version, Plex for Apple TV 8.24, was released without fixing the severe bug introduced in 8.21.
One would think that Plex development would want to know that yet another version was released still impacted by a severe bug for 65 days.
Are you saying that Plex doesn’t want to know such information?
I have no awareness that Plex has reproduced the bug—has it?
My experience with all other software companies is that they always want bug regression testing of all subsequent released versions.
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Regardless of whether Plex wants or needs to know, certainly, all Plex users need to know that the current version of the Plex for Apple TV app, version 8.24, does not work as installed.
If I did not update this topic to include 8.22, 8.23.1 and 8.24, how are other Plex customers to know these versions are all broken or learn of a workaround?
Plex has a terrible support model. Instead of Plex maintaining known-issues listings by product/platform, users are expected to find and notice random forum topic postings that may be pertinent to problems or merely use misunderstandings.
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20 July 2022, Plex released the Plex for Apple TV app version 8.6 that, similarly, rendered all of Plex software, PMS, effectively absolutely useless for my family. For 33 days, I wasted dozens of hours reading a trying to understand piss-poor, vague “documentation,” randomly worded user topics, enduring disrespectful, useless Plex employee postings, testing, and trying to submit requested logs and sample content. For 33 days, my family could not watch TV, nor recorded TV content.
As a new Plex user, but by no means a technically inexperienced, I struggled for an entire f’ing month trying to enable my very ill wife to watch live TV and the content she recorded. She hates Plex.
It appears that the ONLY reason we have EVER TO THIS DAY been able to again use Plex (ie, to watch current TV content) was due to my laboriously continuing to post findings that happened to catch the attention of a random user, NOT Plex, that discovered a workaround, disabling the default setting “Auto Adjust Quality.”
At no point did Plex ever respond to my topic with any assistance, nor with any meaningful information.
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By the way, 13 months later, that severe 8.6 bug is still evident in version 8.24, despite Plex release notes claiming it was fixed in 8.8—WTF?
“Auto Adjust Quality” still breaks watching current TV (ie, HD)—I just tested 8.24.
(It could be that there was a Plex for Apple TV app version between 8.6 and 8.24 released in which “Auto Adjust Quality” did not break Plex. Until today, I had not re-tested, since Plex never responded to my topic with any remedy, nor even a bug-reproduced acknowledgement.)
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[quote=“sa2000, post:25, topic:845404”]
Then issues introduced by the new Audio Engine were resolved by enabling the old Audio Engine on the Plex for Apple TV
[/quote] [emphasis mine]
An undocumented workaround posted by a user (me in this case) does not resolve a bug that renders Plex useless for watching current TV (ie, HD).
How are paying Plex customers supposed to know that one has to change a default setting?
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Must all Plex user individually waste hours of their lives tediously combing through random forum postings, most of which are horribly obsolete, hoping to use search terms that will yield current bug pertinent workarounds?
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I referenced the 8.23 crash-immediately-launch bug as to why I could not report whether the bug(s) reported in this topic were present in 8.23.
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sa2000,
Again thank you for caring.
