Plex for Windows doesn't transcode when downloading Movies / Shows

[user523402]

Server Version#: 1.43.0.10492
Player Version#: 1.112.0.359

Hi,

on the server I’ve successfully enabled transcoding incl hardware acceleration and it works correctly, when playing a video file. During playback I can change the quality and it will pause a few seconds and then play the transcoded version.

However, when trying to download a movie or TV show to my laptop, I always download the raw file instead of a transcoded version. Even though in the settings → Plex for Windows (section) → Downloads: The video quality is set to Medium (4 Mbps, 720p).

If I now go to a TV Show and download e.g. a whole season (the original file is in 4k), then the raw 4k version is downloaded and not transcoded.

Why doesn’t it transcode the file for downloading even though its explicitly set in the settings?

Any help is highly appreciated!

[FordGuy61]

Plex is aware of the issue. No word on a fix.

Downloads not transcoding

Trying to download some of my movies but don’t need the full size (lots of 4k movies). Before the I updated on both windows and mac my Plex (unraid) server would transcode the smaller file. But once both apps updated it was no longer transcoding just downloading the full files. Is this a common issue?

[Si_W]

It’s honestly been like this for about a year, let’s face it they don’t care about Windows. Downloads on Plex for Windows is EOL but they just don’t want to say it.

I believe that they fixed it on Android, god help the people who want to look at stuff offline on a reasonable sized screen rather than a phone glued to our face.