[007 Aug. 15 20.43] Hi New to this, any help appriciated Since the Plex for Windows/Mac app updated today I lost all the cast pictures on both films and Tv, is it possible roll back to an earlier version of the Plex windows app as it was working correctly prior the update. The Web browser howev…

Same issue here. Android and web app pictures show fine but Win11 player shows blank grey circles. Intel NUC running PMS on ubuntu docker container with synology file server. I messaged BigWheel my player log.

I have been able to reproduce but there seems to be some very specific conditions that need to be met to observe this issue. The issue has been filed. Please continue to share your logs, both app and PMS logs. Please!

I have the same issue. Installing a previous version of the app fixed it. Web version however still show all cast members as grey circles.

I discovered a subtlety in the problem. When I wanted to stop the server to retrieve the logs, I stopped the linux service, then restarted it, and then I discovered that the problem had disappeared and that I had the photos of the actors again. But 10 minutes later, when I came back to it, the pho…

My case is similar: the actual computer that hosts the content and on which the Plex server is installed, does not have this issue. On all the other ones, the actor images are greyed out. Same for the web version.

To where should I send the logs? Edit: do you still need them, since you have the fix?

Not necessary anymore, but thank you.

I have exactly the same problem so very pleased to hear that there’s a fix on the way. Wasted too much time trying to find a solution.

Plex for Windows/Mac not loading cast images since update

Plex Players

Atomatth August 16, 2023, 12:52pm 16

We have a fix working it’s way through. Expect an update for Web and Desktop in the near future.

Version 1.76.2.3951-15712eae Cast Images just a grey Circle

Cast thumbnails are lost on the Mac client, and logs cannot be downloaded to PC and Mac Firefox

Topic		Replies	Views
Version 1.76.2.3951-15712eae Cast Images just a grey Circle Plex Players player-windows	3	119	November 16, 2023
Plex not showing cast pictures after transferring to new server Plex Media Server server-linux , server-truenas	1	30	November 24, 2023
Can’t click Cast images to see other movies they were in Plex Players player-windows	12	200	December 16, 2022
Losing cast pictures repeatedly on libraries Metadata & Adding Files server-freebsd	10	257	June 22, 2025
Pictures of Cast not loading Metadata & Adding Files server-synology	4	99	April 25, 2020

Plex for Windows/Mac not loading cast images since update

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