Plex fresh install not authorized

Server Version#:
Player Version#:

Hi Everyone,

I just installed plex via docker on my synology nas (DS920+) after using the outdated package center one for some time now. Docker gives me more flexibility and better ways to update plex. I removed the packache center version entirely and installed the docker one. I’m running lots of containers and setup usually goes flawless.

If I install plex using the linuxserver/plex or plexinc image and go to the following url: http://myip:32400/web I get the Plex environment and have to login. After the login I get a message saying “Not authorized. You do not have access to this server”. I should be getting a setup URL.

If I navigate to http://myip:32400 (without /web) it provides me with Plex web, not media server. And it asks me to ad a server (Imgur: The magic of the Internet).

What have I tried so far:

  • Creating new Plex accounts
  • Creating new Plex containers
  • Using PLEX_CLAIM

Export:


`{`
`"CapAdd" : null,`
`"CapDrop" : null,`
`"cmd" : "",`
`"cpu_priority" : 50,`
`"enable_publish_all_ports" : false,`
`"enable_restart_policy" : true,`
`"enable_service_portal" : null,`
`"enabled" : false,`
`"env_variables" : [`
`{`
`"key" : "PATH",`
`"value" : "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin"`
`},`
`{`
`"key" : "HOME",`
`"value" : "/root"`
`},`
`{`
`"key" : "LANGUAGE",`
`"value" : "en_US.UTF-8"`
`},`
`{`
`"key" : "LANG",`
`"value" : "en_US.UTF-8"`
`},`
`{`
`"key" : "TERM",`
`"value" : "xterm"`
`},`
`{`
`"key" : "S6_CMD_WAIT_FOR_SERVICES_MAXTIME",`
`"value" : "0"`
`},`
`{`
`"key" : "S6_VERBOSITY",`
`"value" : "1"`
`},`
`{`
`"key" : "S6_STAGE2_HOOK",`
`"value" : "/docker-mods"`
`},`
`{`
`"key" : "NVIDIA_DRIVER_CAPABILITIES",`
`"value" : "compute,video,utility"`
`},`
`{`
`"key" : "DEBIAN_FRONTEND",`
`"value" : "noninteractive"`
`},`
`{`
`"key" : "PLEX_DOWNLOAD",`
`"value" : "https://downloads.plex.tv/plex-media-server-new"`
`},`
`{`
`"key" : "PLEX_ARCH",`
`"value" : "amd64"`
`},`
`{`
`"key" : "PLEX_MEDIA_SERVER_APPLICATION_SUPPORT_DIR",`
`"value" : "/config/Library/Application Support"`
`},`
`{`
`"key" : "PLEX_MEDIA_SERVER_HOME",`
`"value" : "/usr/lib/plexmediaserver"`
`},`
`{`
`"key" : "PLEX_MEDIA_SERVER_MAX_PLUGIN_PROCS",`
`"value" : "6"`
`},`
`{`
`"key" : "PLEX_MEDIA_SERVER_USER",`
`"value" : "abc"`
`},`
`{`
`"key" : "PLEX_MEDIA_SERVER_INFO_VENDOR",`
`"value" : "Docker"`
`},`
`{`
`"key" : "PLEX_MEDIA_SERVER_INFO_DEVICE",`
`"value" : "Docker Container (LinuxServer.io)"`
`},`
`{`
`"key" : "PUID",`
`"value" : "1026"`
`},`
`{`
`"key" : "PGID",`
`"value" : "101"`
`},`
`{`
`"key" : "VERSION",`
`"value" : "docker"`
`},`
`{`
`"key" : "PLEX_CLAIM",`
`"value" : "claim-xxxxxxx"`
`}`
`],`
`"exporting" : false,`
`"id" : "0fd8c52af983f15703e8dfff4dbe217581ba60337d19bfddc31559766188ef8e",`
`"image" : "linuxserver/plex:latest",`
`"is_ddsm" : false,`
`"is_package" : false,`
`"links" : [],`
`"memory_limit" : 0,`
`"name" : "linuxserver-plex1",`
`"network" : [`
`{`
`"driver" : "host",`
`"name" : "host"`
`}`
`],`
`"network_mode" : "host",`
`"port_bindings" : [],`
`"privileged" : false,`
`"shortcut" : {`
`"enable_shortcut" : false,`
`"enable_status_page" : false,`
`"enable_web_page" : false,`
`"web_page_url" : ""`
`},`
`"use_host_network" : true,`
`"volume_bindings" : [`
`{`
`"host_volume_file" : "/docker/plex/config",`
`"mount_point" : "/config",`
`"type" : "rw"`
`},`
`{`
`"host_volume_file" : "/docker/plex/data",`
`"mount_point" : "/data",`
`"type" : "rw"`
`},`
`{`
`"host_volume_file" : "/docker/plex/transcode",`
`"mount_point" : "/transcode",`
`"type" : "rw"`
`},`
`{`
`"host_volume_file" : "/Media",`
`"mount_point" : "/media",`
`"type" : "rw"`
`}`
`]`
`}`

What am I doing wrong? Rarely have I seen so much visited links in my Google history (Imgur: The magic of the Internet)

Hi!

It happens to me the same. I have installed the application from 0 and I get the same message.

I’ve also posted the same question on Reddit yesterday but no response yet.

That docker compose file is incredibly complex.

“Not Authorized” comes from a few things when in the docker world and the server isn’t yet claimed (most cases)

  1. Your container is using ‘bridge’ or ‘NAT’ networking (it’s on a different subnet inside the container)
    -or-
  2. You’re trying to open the server using a FQDN URL
    -or-
  3. It’s claimed to a different account
    -or-
  4. Any combination of the above.

I too have issue logging and opening the latest Plex manual install. I have done all the suggestions including checkmarking the local system internal user.

I have Synology DS1621+ with four 4TB Ironwolf in SHR2 RAID config. One storage pool and one vol. Got it during BF deal.

Went to Plex site and downloaded Plex for Synology DSM7, Intel 64 bit. PlexMediaServer-1.30.0.6486-629d58034-x86_64_DSM7.spk

Manually loaded it to NAS. But when I try and open the icon I get this error - Not authorized. You do not have access to this server. . I cleared cache and it allows me to log in page but when I log into Plex I come back to the same error message. I am unable to load the regular Synology server from Plex site onto my NAS.

Surprisingly I am able to install the old beta package from the synology package center and open it and log into Plex. But I want the newest version of Plex, not an old Synology beta version. I am logged in as admin via my home network using windows 10 computer.

Thanks for any help permissions

This is what I wrote in Synology forums, with no replies so far

This is my error message

For DSM 7

  1. Uninstall the package – use the KEEP (first) radio button to save all your data

  2. Reinstall the same SPK again – use the “New or Lost” (Plex Claim Token) radio button

  3. Click ‘Get Plex Claim Token’ link.

  4. COPY the token which appears in the browser tab which will open

  5. RETURN to the install menu.

  6. PASTE the token into the form claim-xxxxxx

  7. Click NEXT NEXT DONE

  8. Let it install.

  9. It will install the software then negotiate new credentials for the server

  10. It will then complete claiming it for you.

  11. It will show your Plex Username

  12. When you open Plex, everything will now be claimed to your username.

ChuckOa

A really big, big thank you. It worked like a charm. So simple but somehow eluding.

This made me have a lot of faith in Plex and its community. Will most likely get Lifetime pass

Not sure if you noticed but DSM 7 supports 8 languages in the installer menu now.

Regrettably, I didn’t add “Southern Drawl” :wink: LOL

Hi Chuck,

Thanks for your suggestions. I checked all your suggestions but still getting the same error.

  1. I’ve tried both bridge and host containers in my first attempts yesterday. But since I read online that it should be in host i’m only using host in the last few instances.

  2. I’m not entirely sure what you mean by this. But I access plex using http://myip:32400/web from the same LAN.

  3. I have created two more new accounts and used http://plex.tv/claim/ several times with multiple containers. I login to a specific user on plex.tv/claim then copy the token and use the PLEX_CLAIM option in the docker environment. Then start the container and navigate to http://myip:32400/web and login with the same account as I used on plex.tv/claim. After logging in I’m getting the “Not authorized” message.

Do you have any other suggestions?

Try with the oldest version of Plex on docker, with it, it’s perfect to me.

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