Plex hangs for like a few minutes, then resolves itself, then hangs again, then requires restart

Plex Media Server Desktops & Laptops
1

Server Version#: 1.16.6.1592
Player Version#: 3.108.2

I was streaming, then all of the sudden, the stream started to hang. IT resolved the first time, then a few minutes later, it occurred, the dashboard wouldn’t load on multiple devices. All streams were hung. I restart the docker container and everything work.

Any ideas? This is my 2nd post Plex hangs randomly, restart fixes it,

I tried a few fixes,

  • increased fs.inotify.max_user_watches
  • mounted the /tmp directory in the container to somewhere on my host machine, since I kept getting “EAE timeout! EAE not running, or wrong folder? Could not read” on the /tmp folder, even though I mounted the /transcode folder on my host

These logs are with verbose/debug turned off

  • Plex media server.log

Sep 11, 2019 19:49:43.685 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Sep 11, 2019 19:51:15.308 [0x7f11717fa700] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 19:51:25.418 [0x7f12e37fe700] ERROR - [TranscodeOutputStream] Streaming Session 0x7f1158e4fee0 appears to have died from under us
Sep 11, 2019 19:51:25.463 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Sep 11, 2019 19:51:25.735 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Sep 11, 2019 19:51:25.787 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Sep 11, 2019 19:51:54.417 [0x7f12e2ffd700] INFO - It’s been 2404 seconds, so we’re starting scheduled library update for section 1 (Movies)
Sep 11, 2019 19:51:54.417 [0x7f12e2ffd700] INFO - It’s been 2398 seconds, so we’re starting scheduled library update for section 3 (Music)
Sep 11, 2019 19:51:54.417 [0x7f12e2ffd700] INFO - It’s been 2033 seconds, so we’re starting scheduled library update for section 2 (TV Shows)
Sep 11, 2019 19:52:13.866 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Sep 11, 2019 19:52:34.234 [0x7f12b37fe700] WARN - Held transaction for too long (…/Statistics/StatisticsManager.cpp:248): 0.200000 seconds
Sep 11, 2019 19:52:42.961 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Sep 11, 2019 19:53:04.344 [0x7f12b17fa700] WARN - Held transaction for too long (…/Statistics/StatisticsManager.cpp:248): 0.130000 seconds
Sep 11, 2019 19:53:19.038 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).

Sep 11, 2019 19:56:54.417 [0x7f12b17fa700] INFO - It’s been 2333 seconds, so we’re starting scheduled library update for section 2 (TV Shows)
Sep 11, 2019 19:57:19.258 [0x7f11717fa700] WARN - Timed out waiting for segment.
Sep 11, 2019 19:58:21.178 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Sep 11, 2019 19:58:21.450 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Sep 11, 2019 19:58:21.487 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Sep 11, 2019 19:58:21.504 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Sep 11, 2019 19:58:21.525 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Sep 11, 2019 19:58:21.545 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Sep 11, 2019 19:58:21.570 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).
Sep 11, 2019 19:58:21.721 [0x7f11717fa700] ERROR - [PlexRelay] kex protocol error: type 7 seq 12
Sep 11, 2019 19:58:22.767 [0x7f11717fa700] INFO - AutoUpdate: no updates available
Sep 11, 2019 19:58:22.770 [0x7f11717fa700] INFO - [PlexRelay] Allocated port 8637 for remote forward to 127.0.0.1:32401
ep 11, 2019 20:00:03.262 [0x7f12a3fff700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Sep 11, 2019 20:00:03.363 [0x7f12a3fff700] INFO - Network Service: Abandoning browse socket, it was closed.
Sep 11, 2019 20:00:03.363 [0x7f12a3fff700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Sep 11, 2019 20:00:03.463 [0x7f12a3fff700] INFO - Network Service: Abandoning browse socket, it was closed.
Sep 11, 2019 20:00:03.463 [0x7f12a3fff700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Sep 11, 2019 20:00:03.563 [0x7f12a3fff700] INFO - Network Service: Abandoning browse socket, it was closed.
Sep 11, 2019 20:00:03.563 [0x7f12a3fff700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Sep 11, 2019 20:00:03.663 [0x7f12a3fff700] INFO - Network Service: Abandoning browse socket, it was closed.
Sep 11, 2019 20:00:03.663 [0x7f12a3fff700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Sep 11, 2019 20:00:03.763 [0x7f12a3fff700] INFO - Network Service: Abandoning browse socket, it was closed.
Sep 11, 2019 20:00:03.763 [0x7f12a3fff700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Sep 11, 2019 20:00:03.863 [0x7f12a3fff700] INFO - Network Service: Abandoning browse socket, it was closed.
Sep 11, 2019 20:00:03.863 [0x7f12a3fff700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Sep 11, 2019 20:00:03.964 [0x7f12a3fff700] INFO - Network Service: Abandoning browse socket, it was closed.
Sep 11, 2019 20:00:03.964 [0x7f12a3fff700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Sep 11, 2019 20:00:04.064 [0x7f12a3fff700] INFO - Network Service: Abandoning browse socket, it was closed.
Sep 11, 2019 20:00:07.892 [0x7f12b1ffb700] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 20:02:31.559 [0x7f12e9217700] WARN - JobManager: Could not find job for handle 333
Sep 11, 2019 20:02:31.559 [0x7f11717fa700] WARN - HTTP error requesting GET http://127.0.0.1:36557/system/agents/update?mediaType=2&force=1&guid=com.plexapp.agents.thetvdb%3A%2F%2F326287%3Flang%3Den&id=8865 (0, No error) (Empty reply from server)
Sep 11, 2019 20:02:31.570 [0x7f12e9217700] WARN - JobManager: Could not find job for handle 405
Sep 11, 2019 20:02:31.703 [0x7f12f38cab80] INFO - Killing process: Plex EAE Service (pid: 659)
Sep 11, 2019 20:02:31.703 [0x7f12f38cab80] INFO - Killing process: Plex Relay (pid: 53409)
Sep 11, 2019 20:02:31.704 [0x7f11717fa700] WARN - Got a transcode session ping without a session GUID (or with an invalid one).

  • Plex media scanner.log

Sep 11, 2019 19:54:49.106 [0x7f0788a07700] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 19:54:49.127 [0x7f07991f2280] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 19:55:19.150 [0x7f07991f2280] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 19:55:49.234 [0x7f07991f2280] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 19:56:19.107 [0x7f0788a07700] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 19:56:19.316 [0x7f07991f2280] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 19:56:49.337 [0x7f07991f2280] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 19:57:19.359 [0x7f07991f2280] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 19:57:49.109 [0x7f0788a07700] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 19:57:49.374 [0x7f07991f2280] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 19:58:19.394 [0x7f07991f2280] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 20:00:05.589 [0x7f0782224700] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 20:00:05.589 [0x7f0788a07700] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 11, 2019 20:00:05.589 [0x7f0782224700] ERROR - Error parsing content.
Sep 11, 2019 20:00:05.597 [0x7f0782224700] ERROR - Error parsing XML response for update.

2

The above log snippet shows up the moment the dashboard reappears (pre restart), prior to the logs just sit idle with nothing printing.

3

shayanaantx! Are you hanging in there?

I stumbled across your thread because of the error you expertly located and pasted above.
Kex protocol error is serious, but not your fault, and is being addressed as far as I can tell.
I realize it’s frustrating, but we can look forward to relief if I understood correctly:

4

@nibbles appreciate the response

I never explicitly solved anything revolving that error, I just noticed it consistently when the problem I noted occurred.

I ended up updating to latest stable server version and tracking down a backup script that was using up all my up speed during these scenarios. Once I moved the backup script time to a time where less users were on, my up speed didn’t drop, and this issue ceased.

But alas, I have no idea if I’ve truly fixed anything :grinning:

5

Oh that’s great news. Happy Plexing!

6

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