Make an adjustment. Set VERBOSE turned off and Save.
Reboot the PMS computer. Log into your desktop. Give it 6min for PMS to initialize. Download new log files showing this clean reboot in debug mode.
I did see this though. So I’ll need better logs to debug that.
2019-10-20 07:38:25,881 (223c) : ERROR (services:272) - Unable to load services from system. Loading from the current bundle only.
I had the same issues with all v 1.18 versions of Plex. I went back to the last v1.17 and those issues disappeared. I won’t be upgrading to v1.18xxxxx any time soon and will skip until this issue is resolved. In particular, my videos (both movies/tv shows) would run fine for about 3 minutes, than just stop. No error message. Nada.
FYI. Plex stores recent versions of the download files in user/appdata/local/plex media server One of the folders there will have them. Just copy or run PlexMediaServer-1.17.0.1709-982421575-x86.exe (you will need to view hidden files to find these)
For me, I tracked this down a while ago to this feature:
Settings > Network > Terminate Sessions Paused for Longer Than X
I had set this to 30, and the description indicates that would be 30 minutes.
Recent server releases appear to be interpreting it in seconds. After 30 seconds, the server would terminate the stream on certain App versions. Restoring this back to the default 0 value resolved my issues.
I noticed during startup in your com.plexapp.system.log
2019-10-21 17:00:14,703 (2014) : INFO (logkit:16) - Required plug-in 'Services' [com.plexapp.system.services] isn't installed.
2019-10-21 17:00:14,704 (2014) : INFO (logkit:16) - Performing an installation of com.plexapp.system.services
2019-10-21 17:00:14,704 (2014) : INFO (logkit:16) - Setting up staging area for com.plexapp.system.services at C:\Users\Jack\AppData\Local\Plex Media Server\Plug-in Support\Data\com.plexapp.system\DataItems\Stage\com.plexapp.system.services
2019-10-21 17:00:14,706 (2014) : DEBUG (networking:166) - Requesting 'https://bundle-archive.plex.tv/plexinc-plugins/Services.bundle/archive/62fcf1f.zip'
2019-10-21 17:00:14,861 (2014) : ERROR (networking:219) - Error opening URL 'https://bundle-archive.plex.tv/plexinc-plugins/Services.bundle/archive/62fcf1f.zip'
2019-10-21 17:00:14,861 (2014) : INFO (logkit:16) - Unable to download archive for com.plexapp.system.services
Then I noticed a lot of failed to stream media messages in your server log.
Oct 21, 2019 17:00:06.273 [11124] DEBUG - Failed to stream media, client probably disconnected after 0 bytes: 10053 - An established connection was aborted by the software in your host machine
Oct 21, 2019 17:00:06.273 [11252] DEBUG - Failed to stream media, client probably disconnected after 0 bytes: 10053 - An established connection was aborted by the software in your host machine
Oct 21, 2019 17:02:12.128 [11252] DEBUG - Failed to stream media, client probably disconnected after 6614 bytes: 10053 - An established connection was aborted by the software in your host machine
Oct 21, 2019 17:02:12.130 [11252] DEBUG - Failed to stream media, client probably disconnected after 1918 bytes: 10053 - An established connection was aborted by the software in your host machine
Oct 21, 2019 17:08:34.782 [11124] DEBUG - Failed to stream media, client probably disconnected after 2932736 bytes: 10054 - An existing connection was forcibly closed by the remote host
Oct 21, 2019 17:08:36.017 [11124] DEBUG - Failed to stream media, client probably disconnected after 4276224 bytes: 10054 - An existing connection was forcibly closed by the remote host
Oct 21, 2019 17:08:36.648 [11252] DEBUG - Failed to stream media, client probably disconnected after 1032192 bytes: 10054 - An existing connection was forcibly closed by the remote host
Oct 21, 2019 17:09:28.982 [11124] DEBUG - Failed to stream media, client probably disconnected after 327680 bytes: 10053 - An established connection was aborted by the software in your host machine
Oct 21, 2019 17:12:06.206 [11124] DEBUG - Failed to stream media, client probably disconnected after 0 bytes: 10053 - An established connection was aborted by the software in your host machine
Oct 21, 2019 17:12:06.222 [11252] DEBUG - Failed to stream media, client probably disconnected after 0 bytes: 10053 - An established connection was aborted by the software in your host machine
I’m guessing that Required plug-in ‘Services’ isn’t installed is significant.
I don’t know why you can’t download the 62fcf1f.zip. Not your first failure of that type.
Have you tried to reinstall PMS in a fashion that preserves your metadata and media?
Plex stores server configuration and metadata on Windows in two places,
the registry
in your User directory under %LOCALAPPDATA%\Plex Media Server
When you use the Windows Control Panel software uninstaller, it removes the server application only, but it leaves those two places untouched. That’s the method.
If instead you use a 3rd party uninstaller, it finds and removes everything, ouch!
Just tried this trick. The video buffers within a few seconds of starting and I get an error saying “Your network isn’t fast enough to stream this video”
I’m on ethernet to the router and then wi-fi to the tv, but I’ve streamed this exact file with no dramas in the past.
Even with a new PMS install, it can’t open the exact same file 62fcf1f.zip
When I try to paste that URL into my web browser, I get a not found error message.
So I’m not surprised you can’t unzip it, but why is it doing this, jeez.
Do you have any Antivirus or security software that could be getting inbetween you and a zip file download from Plex? An angry ISP maybe?
okay that’s good you checked for corruption.
Your “Plex Media Server.log” shows no more problems with SQLITE3 and no errors, gz!
Your “com.plexapp.system.log” still has the error where it can’t open the zip file.
Let’s have you disable the IPv6 capability. Uncheck the box and Save in Settings - Show Advanced
Restart PMS after that and test again.
What I did see was a few warnings, probably symptoms of the bundle.zip issue.
Oct 22, 2019 20:27:39.487 [10648] WARN - Transcode runner appears to have died.
Oct 22, 2019 20:27:39.487 [4292] WARN - Transcode runner appears to have died.
Oct 22, 2019 20:27:39.612 [4292] WARN - Timed out waiting for segment.
Oct 22, 2019 20:27:39.612 [10648] WARN - Timed out waiting for segment.
Do you have hardware acceleration enabled in the PMS Settings?
If you do, disable it, Save, and restart PMS.
When you’re testing playback, use an episode that has no subtitles.
Oct 22, 2019 18:08:24.734 [9960] DEBUG - TPU: hardware transcoding: zero-copy support not present
Oct 22, 2019 18:08:25.839 [8512] DEBUG - TPU: hardware transcoding: zero-copy support not present
Oct 22, 2019 18:00:02.689 [13120] DEBUG - Transcoder: session l8x6vpc33yem0v1kcbkmnfut indicated fallback to software decoding
Oct 22, 2019 18:08:25.390 [8888] DEBUG - Transcoder: session ansfagwozfq9pgi14niodkfi indicated fallback to software decoding