Server Version#:DS415+
Player Version#:3.77.4
Hi, I installed an update this morning (PlexMediaServer-1.14.1.5488-cc260c476-x86_64) and now I do not have a home page, covers for my media and the media does not play. Please advise. Thanks Tom
Please go to Settings - Server - Troubleshooting - Download Logs
and attach the ZIP file it gives you. We can look at what’s happening
As you requested I have attached the zip file of the logs.
Your database corrupted.
Dec 18, 2018 18:29:58.127 [0x7f32e617f800] DEBUG - Captured session 19.
Dec 18, 2018 18:29:58.722 [0x7f32d87ff700] DEBUG - Job running: '/volume1/@appstore/Plex Media Server/CrashUploader' '--directory=/volume1/Plex/Library/Application Support/Plex Media Server/Crash Reports/1.14.1.5488-cc260c476' '--version=1.14.1.5488-cc260c476' '--platform=linux-ubuntu-x86_64 (3.10.105 (#23824 SMP Fri Oct 12 18:30:21 CST 2018))' '--serverUuid=88efa49f20e572b42e610f38eda2918f0738fdca' '--userId=tommorina@gmail.com' '--url=https://crashreport.plexapp.com'
Dec 18, 2018 18:29:58.724 [0x7f32d87ff700] DEBUG - Jobs: Starting child process with pid 6754
Dec 18, 2018 18:29:58.861 [0x7f32d7fff700] DEBUG - Jobs: '/volume1/@appstore/Plex Media Server/CrashUploader' exit code for process 6754 is 0 (success)
Dec 18, 2018 18:30:00.028 [0x7f32e617f800] ERROR - SQLITE3:0x10, 11, database corruption at line 59739 of [fc49f556e4]
Dec 18, 2018 18:30:00.028 [0x7f32e617f800] ERROR - SQLITE3:0x10, 11, statement aborts at 30: [UPDATE metadata_items SET extra_data = replace(extra_data, 'dp%3AdeepAnalysisVersion=2', '') WHERE id IN (SELECT album.id FROM media_streams JOIN media_items ON media_items.id=media_st
Dec 18, 2018 18:30:00.029 [0x7f32e617f800] ERROR - Exception inside transaction (inside=1) (../Library/DatabaseMigrations.cpp:197): sqlite3_statement_backend::loadOne: database disk image is malformed
Dec 18, 2018 18:30:00.036 [0x7f32e617f800] ERROR - Exception thrown during migrations, aborting: sqlite3_statement_backend::loadOne: database disk image is malformed
Dec 18, 2018 18:30:00.234 [0x7f32e617f800] DEBUG - ChangestampAllocator: initialized to 1814896
Dec 18, 2018 18:30:00.234 [0x7f32e617f800] DEBUG - Opening 2 database sessions to library (com.plexapp.plugins.library.blobs), SQLite 3.13.0, threadsafe=1
Dec 18, 2018 18:30:00.254 [0x7f32e617f800] DEBUG - Running migrations. (EPG 0)
Please take a look at How to recover a corrupt database.
We’re trying to find out why some are seeing this after a clean shutdown.
https://support.plex.tv/articles/201100678-repair-a-corrupt-database/
I am tracking what appears to be a widespread problem.
Can you downgrade to the previous version, without first atttempting recovery?
Let’s see if it is calling out a false alarm or if it got mangled .
Hi, Where do i get the apk? Tom
Tom,
Which system please? I can get a link if you can give me the details of what to get
Synology uses SPK files
good lord this new update has BOTCHED everything. I’ve done the plex dance numerous times, still no cover phots. I’m about ready to wipe plex and start over fresh but there has to be a better way.
need link for previous build for synology.
Plex Media Server Logs_2018-12-19_09-21-35.zip (4.6 MB)
here’s my logs.
The only thing that resolved my issue was erasing the entire plex install, downgrading back to Version 1.13.4.5271
Thank you for the prompt response, yes, a few of my file names need fixed. They are such a mess.
Hi Sorry my mistake it was an spk file that I updated with (PlexMediaServer-1.14.1.5488-cc260c476-x86_64.spk). I was directed to the file by clicking on the update notice on the front page of Plex. Tom
ps, I think heygirl just sent me her logs 
Hi ChuckPA, I found the last update SPK (PlexMediaServer-1.13.9.5456-ecd600442-x86_64.spk) but Plex or Synology will not allow me to downgrade. Please provide me with instructions on how to install a previous update. Thanks Tom
Hi trumpy81, Is this msg for me or heygaul? TPMjr
Uninstall the package first. I don’t delete the data when you uninstall (I wrote the installer for Synology).
Synology dictatates that we uninstall to downgrade.
Hi, Are you saying to uninstall Plex from my Synology server and than use the SPK file to reinstall Plex and it will find my data? Tom
Tom,
that is what I’m saying.
I specifically wrote the installer to find the Plex share when it installs.
I did this to allow you the freedom to move the share to whichever Volume you need / want.
Can you please provide a link for SPK file that’s the one before the newest one for Synology?
Hi, Thanks for clarifying and I will attempt to recover my Plex but you just threw a curve at me with the Plex share. I am sharing but I don’t understand what you are suggesting. Did you see something in my log’s that suggests I have configured Plex wrong? Tom
