Plex HTPC no audio for Stereo MP3/AAC video files

Plex Players Desktop Players
1

Server Version#: 1.30.2.6563
Player Version#: 1.33.2.3525

Hi,
I have been using the old Plex Media Player for quite some time now. It plays everything and anything fine, through a receiver or just through the TV.

However I have just downloaded the new Plex HTPC and the only thing it does not play audio are my TV shows which have Stereo MP3 or AAC audio. Video plays but no audio for these types

I have pretty much checked everything in the Audio settings (audio device via HDMI, audio channels to 5.1, exclusive and normalise audio etc) but I can’t seem to get the audio for my TV shows.

I can hear the navigation sounds in the App and my movie collection is working fine as well.

Just wondering if other people are having the same issue?

2

Have you enabled passthrough in settings for each encoded format and let the AVR do the work ?

Are you using EARC/ARC ?

3

Yes I have enabled the passthrough via HDMI in the settings. All the boxes are ticked such as DTS Dolby Digital etc. I have tested using the AVR and just the TV and still the same issue.

No, not using EARC/ARC, just a standard HDMI port at back of TV

4

Try connecting the HTPC directly to the AVR via HDMI. Unless you are using ARC or eARC your TV probably doesn’t support many audio codecs. Even with ARC and EARC it’s hit and miss

5

Please post logs: https://support.plex.tv/articles/plex-htpc-logs/

6

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