Hi. I’m a Plex Pass user, but I’m seeing two ads for Plex live TV services when I try to initially start media in the Plex HTPC app. I DO NOT WANT THESE ADS. How do I make them go away? This is enough to cancel the monthly Pass for me and make the move to Jellyfin, these ads either need to go or I need a way to block them.
Edit: I wanted to also mention this happens on self-hosted content.
A Plex Pass will not remove ads from our free streaming Live TV or our On Demand content, Those partners who provide that content get paid via ads.
If you have your own DVR tuner you can remove ads or tag them so they can not be skipped in a recording, but it cannot remove them in the live stream. https://support.plex.tv/articles/115003944134-removing-commercials/
No it doesn’t. If they were not removed or tagged during a recording or you got files from someplace else with them in it. We do not inject ads into content hosted on Plex Media Server
Hi, you’re wrong. Apparently you’re willing to just dismiss what I’m saying but you’re still wrong. I pull up any of my PERSONAL, self-hosted content ONLY when I start the HTPC app, I get ads. It’s ONLY ads about Plex TV. I have started multiple SELF-HOSTED videos, from series to movies, and I get ads.
How about come back with a little more clarity this time.
Now, since the clown above me couldn’t help, let me post the fix for anyone else experiencing this issue.
For your user, go into the Plex Media Server, go to “Settings” then “Online Media Sources”. Set “Movies and TV” under General to “Disabled”. The Plex TV ads will stop playing on self-hosted content after this. I’m assuming something must have happened to make the HTPC app think I’m in that screen on loading Plex, even though I don’t think I’ve ever watched anything in their non-selfhosted offering.
I can confirm that I get ADS while streaming local content too, which is completely in contrast with your same claim in the Q&A section here: https://support.plex.tv/articles/frequently-asked-questions-vod/
Are you putting ads into my personal content?
Absolutely not! That would be a really terrible idea for many, many reasons. Your media collection—including your recorded movies and TV shows, home videos, photos, music collection, and more—will continue to stream to all of your devices, ad-free.
This is very embarassing, also considering the amount of ads you put in, an average of 180 seconds every 10 minutes of streaming.
THAT’S INSANE!!!
Thank you for validating this experience. It started for me about a few days to a week ago. How long did you experience this for? Are you a Plex Pass member and are you also using Windows for the HTPC app?
The employee above is obviously useless if he can’t even take the time to acknowledge the possibility of this being a real thing. Why would I spend 1000s of dollars on SSDs and GPUs for my home machine, buy a firewall for my local network, set up a complex networking scheme, set up Plex, work on this setup for literally years and then come here and just lie about getting ads? Plex, you need to fire BigWheel. That is NOT the type of support you want to offer people.
Hi and thank you for your suggestion, it worked for me!
I rarely use Plex and for local media content only!
I discovered the “feature” today, last time I streamed from Plex it was a week ago, so you can imagine my surprise having ads on my local media. That being said, I suppose it’s an issue that must be addressed asap, somehow plex server does not recognize whether the movie is from WAN or LAN. There’s also another option to avoid ads on local media by blocking the Plex media server IP to access internet. Not a very elegant solution though, very annoying if you rely on remote access or you have Plex server running on your NAS.
PS: I don’t have pass and never I will, considering the value offered in exchange. I’d be glad fo pay a premium for ads removal btw. I run Plex Media Server on my WD Nas.
in it is contrast because You haven’t validated anything except being mistaken on what you are clicking on and are selecting something from Movies & Shows without realizing it. Like every other person who has made the false claim we are injecting into personal content.
Plex did not insert ads into any of your hosted content.
What happened was you searched for a specific movie/series that you have on your server which Plex also happened to have on the VOD service. When you selected the result, it was from the VOD service and not from your server, so you got ads.
What your “solution” does is turn off the option to search Plex’s VOD service (which is completely fine if you do not want to use that, this is how I have it set as well) so now when you search you only get results from your server.
You can verify this by re-enabling what you disabled and then instead of doing a search, go to the movie or series you want to watch by going through your library and finding the movie/series that way (not by searching). Start playing what you want and you will see there are no ads.
@BigWheel is a Plex employee and they know what they are talking about. Really no reason to refer to them as a “clown” when the information they gave is right.
-Shark2k
Say whatever you want, my self-hosted HOME videos aren’t in any online library. You’re saying wanting to watch my family reunion from 2015 is getting confused with content on Plex TV? Again, you’re wrong and just like the other idiot, you’re a clown too trying to just ignore a bug report. I’ve already solved the problem, so no need to reply with more useless stuff that isn’t helping.
I’ll just edit this to say - anyone else trying to contradict me here, you’re a dumb clown and I will not hesitate to tell you. I tried videos that are not on the Internet that I host from my childhood and these ads would play before those too. Want to look like a bigger idiot than the guys above? Try to agree with them and convince me this software is run and supported by a bunch of idiots. I’m muting emails from Plex now so don’t be stupid.
This post is now closed since you jsut want to rant and not provide any evidence at all of your claims,
