The Plex app on my TiVo Romeo Pro will not play the majority of my movies. Once the movie is selected, the Plex app attempts to download/stream/play the movie/show but eventually times out. The TiVo app will download/stream/play some of the movies/shows AND my TiVo Mini Remote will download/stream/play all of the movies/shows through my TiVo Romeo Pro. TiVo escalated support says it is a Plex issue and not a TiVo issue so it is back to Plex. This has been going on since I got TiVo several years ago but it is now starting to really piss me off and as has the lack of any viable tech support from Plex!!
There is an option in the app to send logs to your server. Please enable this setting, then play back a video to recreate the problem. Then provide me your server logs.
I don’t know if this is what you are looking for but it is the only log that corresponds with my most recent attempt at playing back Blue Collar Comedy Rides Again which timed out (about 1 minute) with associated error message.
Dec 20, 2018 15:40:55.510 [158332] INFO - Plex Media Scanner v1.14.0.5470-9d51fdfaa - Microsoft PC x64 - build: windows-i386 - GMT -05:00
Dec 20, 2018 15:40:55.510 [158332] INFO - Windows version: 6.2 (Build 9200), language en-US
Dec 20, 2018 15:40:55.510 [158332] INFO - 8 3498 MHz processor(s): Architecture=0, Level=6, Revision=15363 Processor Identifier=Intel64 Family 6 Model 60 Stepping 3, GenuineIntel
Dec 20, 2018 15:40:55.510 [158332] DEBUG - “C:\Program Files (x86)\Plex\Plex Media Server\Plex Media Scanner.exe” --scan --refresh --section 13
Dec 20, 2018 15:40:55.510 [158864] DEBUG - Opening 20 database sessions to library (com.plexapp.plugins.library), SQLite 3.13.0, threadsafe=1
Dec 20, 2018 15:40:55.597 [158864] DEBUG - Scanning Movies using en(Plex Movie Scanner) with 87 current media items and 1 section locations in the database…
Dec 20, 2018 15:40:55.597 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/notify/cullTimeline?librarySectionID=13&sinceTime=1545337255
Dec 20, 2018 15:40:55.597 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/notify/cullTimeline?librarySectionID=13&sinceTime=1545337255
Dec 20, 2018 15:40:55.644 [158864] DEBUG - Performing a scan with ‘Plex Movie Scanner’ (language: en virtual: 0).
Dec 20, 2018 15:40:55.644 [158864] DEBUG - * Scanning E:\Movies
Dec 20, 2018 15:40:55.644 [158864] DEBUG - * Scanning directory E:\Movies (parent: no)
Dec 20, 2018 15:40:55.644 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\A”
Dec 20, 2018 15:40:55.644 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\B”
Dec 20, 2018 15:40:55.644 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\C”
Dec 20, 2018 15:40:55.644 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\D”
Dec 20, 2018 15:40:55.644 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\E”
Dec 20, 2018 15:40:55.644 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\F”
Dec 20, 2018 15:40:55.644 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\G”
Dec 20, 2018 15:40:55.644 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\H”
Dec 20, 2018 15:40:55.644 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\I”
Dec 20, 2018 15:40:55.644 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\J”
Dec 20, 2018 15:40:55.644 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\K”
Dec 20, 2018 15:40:55.644 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\L”
Dec 20, 2018 15:40:55.644 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\M”
Dec 20, 2018 15:40:55.660 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\N”
Dec 20, 2018 15:40:55.660 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\O”
Dec 20, 2018 15:40:55.660 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\P”
Dec 20, 2018 15:40:55.660 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\Q”
Dec 20, 2018 15:40:55.660 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\R”
Dec 20, 2018 15:40:55.660 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\S”
Dec 20, 2018 15:40:55.660 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\T”
Dec 20, 2018 15:40:55.660 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\U”
Dec 20, 2018 15:40:55.660 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\V”
Dec 20, 2018 15:40:55.660 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\W”
Dec 20, 2018 15:40:55.660 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\X”
Dec 20, 2018 15:40:55.660 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\Y”
Dec 20, 2018 15:40:55.660 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\Z”
Dec 20, 2018 15:40:55.660 [158864] DEBUG - Skipping over directory ‘’, as nothing has changed; removing 0 media items from map.
Dec 20, 2018 15:40:55.663 [158864] DEBUG - * Scanning directory E:\Movies\B (parent: yes)
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\B\Battle Force (1978).mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\B\Blind Side.mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\B\BLUE COLLAR COMEDY Rides Again (2004).mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\B\BLUE COLLAR COMEDY TOUR 3 (2006).mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\B\BODY GUARD.mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\B\BUCKET LIST.mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\B\BUTCH CASSIDY and the Sundance Kid (1969).mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\B\mymovies-back.jpg”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\B\mymovies-front.jpg”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\B\mymovies.xml”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\B\Plex Versions”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Skipping over directory ‘B’, as nothing has changed; removing 7 media items from map.
Dec 20, 2018 15:40:55.663 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20B
Dec 20, 2018 15:40:55.663 [158864] DEBUG - * Scanning directory E:\Movies\B\Plex Versions (parent: yes)
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding subdirectory for scanner: “E:\Movies\B\Plex Versions\Optimized for Mobile”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Skipping over directory ‘B\Plex Versions’, as nothing has changed; removing 0 media items from map.
Dec 20, 2018 15:40:55.663 [158864] DEBUG - * Scanning directory E:\Movies\B\Plex Versions\Optimized for Mobile (parent: yes)
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\B\Plex Versions\Optimized for Mobile\Butch Cassidy and the Sundance Kid (1969).mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Skipping over directory ‘B\Plex Versions\Optimized for Mobile’, as nothing has changed; removing 1 media items from map.
Dec 20, 2018 15:40:55.663 [158864] DEBUG - * Scanning directory E:\Movies\D (parent: yes)
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\D\Dante’s Peak.mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\D\DAVE.mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Skipping over directory ‘D’, as nothing has changed; removing 2 media items from map.
Dec 20, 2018 15:40:55.663 [158864] DEBUG - * Scanning directory E:\Movies\R (parent: yes)
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\R\mymovies-front.jpg”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\R\mymovies.xml”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\R\Rambo (1982).mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\R\Red (2010).mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\R\Run Silent Run Deep.mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\R\The Rock.mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Skipping over directory ‘R’, as nothing has changed; removing 4 media items from map.
Dec 20, 2018 15:40:55.663 [158864] DEBUG - * Scanning directory E:\Movies\T (parent: yes)
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\T\8885740555162_1.mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\T\mymovies-back.jpg”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\T\mymovies-front.jpg”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\T\mymovies.xml”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\T\THE BLUE ELEPHANT 3 (2008).mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\T\The Expendables (2010).mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\T\The Sound Of Music (1965).mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\T\THREE_FUGITIVES1_1.mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\T\TIDAL WAVE.mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\T\TOP GUN (1986).mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\T\Tora! Tora! Tora!.mp4”
Dec 20, 2018 15:40:55.663 [158864] DEBUG - Adding file for scanner: “E:\Movies\T\TRUE LIES.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Skipping over directory ‘T’, as nothing has changed; removing 9 media items from map.
Dec 20, 2018 15:40:55.679 [158864] DEBUG - * Scanning directory E:\Movies\H (parent: yes)
Dec 20, 2018 15:40:55.679 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20B
Dec 20, 2018 15:40:55.679 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20B\Plex%20Versions
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\H\HELLCATS OF THE NAVY.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\H\HITCH.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\H\Hook Down - Wheels Down.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\H\Hot and Fluffy (2007).mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\H\HOW TO LOSE A GUY IN TEN DAYS.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\H\mymovies-back.jpg”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\H\mymovies-front.jpg”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\H\mymovies.xml”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\H\The Hunt For Red October.mp4”
Dec 20, 2018 15:40:55.679 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20B\Plex%20Versions
Dec 20, 2018 15:40:55.679 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20B\Plex%20Versions\Optimized%20for%20Mobile
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Skipping over directory ‘H’, as nothing has changed; removing 6 media items from map.
Dec 20, 2018 15:40:55.679 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20B\Plex%20Versions\Optimized%20for%20Mobile
Dec 20, 2018 15:40:55.679 [158864] DEBUG - * Scanning directory E:\Movies\U (parent: yes)
Dec 20, 2018 15:40:55.679 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20D
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\U\mymovies.xml”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\U\Under Siege (1992).mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\U\US Marshals.mp4”
Dec 20, 2018 15:40:55.679 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20D
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Skipping over directory ‘U’, as nothing has changed; removing 2 media items from map.
Dec 20, 2018 15:40:55.679 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20R
Dec 20, 2018 15:40:55.679 [158864] DEBUG - * Scanning directory E:\Movies\F (parent: yes)
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\F\F-14 Tomcat No Points For Second Place - Navy Fighter Weapons School.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\F\The Final Countdown.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\F\THE FUGITIVE.mp4”
Dec 20, 2018 15:40:55.679 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20R
Dec 20, 2018 15:40:55.679 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20T
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Skipping over directory ‘F’, as nothing has changed; removing 3 media items from map.
Dec 20, 2018 15:40:55.679 [158864] DEBUG - * Scanning directory E:\Movies\M (parent: yes)
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\MAMMA MIA.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\MARCH OF THE PENGUINS.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\MASH (1970).mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\Midway_001(0).mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\Midway_001.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\MISS CONGENIALITY 2.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\MONSTER IN LAW.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\MOODY BLUES LIVE Prince Edward Hall (2000).mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\Moorhead Family Movies 1.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\Moorhead Family Movies 2.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\Moorhead Family Movies 3.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\MOORHEAD SLIDESHOW.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\MRS DOUBTFIRE DISC 1.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\MRS DOUBTFIRE SE DISC 2.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\MY BIG FAT GREEK WEDDING.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\mymovies-back.jpg”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\mymovies-front.jpg”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\M\mymovies.xml”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Skipping over directory ‘M’, as nothing has changed; removing 15 media items from map.
Dec 20, 2018 15:40:55.679 [158864] DEBUG - * Scanning directory E:\Movies\L (parent: yes)
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\L\LAKE HOUSE.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\L\Last Vegas (2013).mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\L\LAWS OF ATTRACTION.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\L\LEE DANIELS THE BUTLER (2013).mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\L\LETHAL WEAPON 3 (1992).mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\L\LIVE FREE OR DIE HARD (2007).mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\L\mymovies-back.jpg”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\L\mymovies-front.jpg”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\L\mymovies.xml”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Skipping over directory ‘L’, as nothing has changed; removing 6 media items from map.
Dec 20, 2018 15:40:55.679 [158864] DEBUG - * Scanning directory E:\Movies\A (parent: yes)
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\A\A Good Day To Die Hard (2013).mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\A\ABYSS.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\A\AMERICAN PRESIDENT.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\A\ANALYZE THIS.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\A\Angels And Demons (2009).mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\A\AUGUST RUSH.mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\A\Avatar (2009).mp4”
Dec 20, 2018 15:40:55.679 [158864] DEBUG - Adding file for scanner: “E:\Movies\A\mymovies-back.jpg”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\A\mymovies-front.jpg”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\A\mymovies.xml”
Dec 20, 2018 15:40:55.694 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20T
Dec 20, 2018 15:40:55.694 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20H
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Skipping over directory ‘A’, as nothing has changed; removing 7 media items from map.
Dec 20, 2018 15:40:55.694 [158864] DEBUG - * Scanning directory E:\Movies\Y (parent: yes)
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\Y\YOU’VE GOT MAIL.mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Skipping over directory ‘Y’, as nothing has changed; removing 1 media items from map.
Dec 20, 2018 15:40:55.694 [158864] DEBUG - * Scanning directory E:\Movies\W (parent: yes)
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\W\AVIATION_PACIFIC.mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\W\The Wizard Of Oz.mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\W\WALK THE LINE.mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Skipping over directory ‘W’, as nothing has changed; removing 3 media items from map.
Dec 20, 2018 15:40:55.694 [158864] DEBUG - * Scanning directory E:\Movies\G (parent: yes)
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\G\GHOST.mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Skipping over directory ‘G’, as nothing has changed; removing 1 media items from map.
Dec 20, 2018 15:40:55.694 [158864] DEBUG - * Scanning directory E:\Movies\P (parent: yes)
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\P\mymovies-back.jpg”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\P\mymovies-front.jpg”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\P\mymovies.xml”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\P\PACIFIER.mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\P\PATRIOT GAMES (1992).mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\P\Patton (1969).mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\P\PHANTOM OF THE OPERA.mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Skipping over directory ‘P’, as nothing has changed; removing 4 media items from map.
Dec 20, 2018 15:40:55.694 [158864] DEBUG - * Scanning directory E:\Movies\N (parent: yes)
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\N\NIGHTS IN RODANTHE.mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\N\THE NEW WORLD.mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Skipping over directory ‘N’, as nothing has changed; removing 2 media items from map.
Dec 20, 2018 15:40:55.694 [158864] DEBUG - * Scanning directory E:\Movies\S (parent: yes)
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\S\mymovies-back.jpg”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\S\mymovies-front.jpg”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\S\mymovies.xml”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\S\SECONDHAND LIONS.mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\S\Sherlock Holmes (2012).mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\S\SISTERHOOD TRAVELING PANTS.mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\S\Star Trek The Motion Picture_001.mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\S\SUM OF ALL FEARS (2002).mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\S\Super Troopers (2002).mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Skipping over directory ‘S’, as nothing has changed; removing 6 media items from map.
Dec 20, 2018 15:40:55.694 [158864] DEBUG - * Scanning directory E:\Movies\E (parent: yes)
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\E\CVN 65 Enterprise.mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Skipping over directory ‘E’, as nothing has changed; removing 1 media items from map.
Dec 20, 2018 15:40:55.694 [158864] DEBUG - * Scanning directory E:\Movies\C (parent: yes)
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\C\CLEAR and Present Danger (1994).mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\C\DIE HARD (1988).mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\C\DIE HARD 2 (1990).mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\C\DIE HARD With A Vengeance (1995).mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\C\mymovies-back.jpg”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\C\mymovies-front.jpg”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\C\mymovies.xml”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Skipping over directory ‘C’, as nothing has changed; removing 4 media items from map.
Dec 20, 2018 15:40:55.694 [158864] DEBUG - * Scanning directory E:\Movies\K (parent: yes)
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Adding file for scanner: “E:\Movies\K\K-19 (2002).mp4”
Dec 20, 2018 15:40:55.694 [158864] DEBUG - Skipping over directory ‘K’, as nothing has changed; removing 1 media items from map.
Dec 20, 2018 15:40:55.694 [158864] DEBUG - * Scanning directory E:\Movies\V (parent: yes)
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Adding file for scanner: “E:\Movies\V\mymovies-back.jpg”
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Adding file for scanner: “E:\Movies\V\mymovies-front.jpg”
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Adding file for scanner: “E:\Movies\V\mymovies.xml”
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Adding file for scanner: “E:\Movies\V\Valkyrie (2008).mp4”
Dec 20, 2018 15:40:55.710 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20H
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Skipping over directory ‘V’, as nothing has changed; removing 1 media items from map.
Dec 20, 2018 15:40:55.710 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20U
Dec 20, 2018 15:40:55.710 [158864] DEBUG - * Scanning directory E:\Movies\I (parent: yes)
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Adding file for scanner: “E:\Movies\I\Indiana Jones IV - Kingdom of the Crystal Skull (2008).mp4”
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Adding file for scanner: “E:\Movies\I\mymovies-front.jpg”
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Adding file for scanner: “E:\Movies\I\mymovies.xml”
Dec 20, 2018 15:40:55.710 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20U
Dec 20, 2018 15:40:55.710 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20F
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Skipping over directory ‘I’, as nothing has changed; removing 1 media items from map.
Dec 20, 2018 15:40:55.710 [158864] DEBUG - * Scanning directory E:\Movies\Z (parent: yes)
Dec 20, 2018 15:40:55.710 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20F
Dec 20, 2018 15:40:55.710 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20M
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Skipping over directory ‘Z’, as nothing has changed; removing 0 media items from map.
Dec 20, 2018 15:40:55.710 [158864] DEBUG - * Scanning directory E:\Movies\X (parent: yes)
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Skipping over directory ‘X’, as nothing has changed; removing 0 media items from map.
Dec 20, 2018 15:40:55.710 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20M
Dec 20, 2018 15:40:55.710 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20L
Dec 20, 2018 15:40:55.710 [158864] DEBUG - * Scanning directory E:\Movies\Q (parent: yes)
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Skipping over directory ‘Q’, as nothing has changed; removing 0 media items from map.
Dec 20, 2018 15:40:55.710 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20L
Dec 20, 2018 15:40:55.710 [158864] DEBUG - * Scanning directory E:\Movies\O (parent: yes)
Dec 20, 2018 15:40:55.710 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20A
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Skipping over directory ‘O’, as nothing has changed; removing 0 media items from map.
Dec 20, 2018 15:40:55.710 [158864] DEBUG - * Scanning directory E:\Movies\J (parent: yes)
Dec 20, 2018 15:40:55.710 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20A
Dec 20, 2018 15:40:55.710 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Y
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Skipping over directory ‘J’, as nothing has changed; removing 0 media items from map.
Dec 20, 2018 15:40:55.710 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Y
Dec 20, 2018 15:40:55.710 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20W
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Removing 0 media items that were left.
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Removing 0 directories that were left.
Dec 20, 2018 15:40:55.710 [158864] DEBUG - Refreshing section 13 of type: 1
Dec 20, 2018 15:40:55.710 [156300] DEBUG - Refreshing 0 IDs.
Dec 20, 2018 15:40:55.725 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20W
Dec 20, 2018 15:40:55.725 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20G
Dec 20, 2018 15:40:55.741 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20G
Dec 20, 2018 15:40:55.741 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20P
Dec 20, 2018 15:40:55.757 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20P
Dec 20, 2018 15:40:55.757 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20N
Dec 20, 2018 15:40:55.779 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20N
Dec 20, 2018 15:40:55.779 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20S
Dec 20, 2018 15:40:55.794 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20S
Dec 20, 2018 15:40:55.794 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20E
Dec 20, 2018 15:40:55.810 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20E
Dec 20, 2018 15:40:55.810 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20C
Dec 20, 2018 15:40:55.826 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20C
Dec 20, 2018 15:40:55.826 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20K
Dec 20, 2018 15:40:55.841 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20K
Dec 20, 2018 15:40:55.841 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20V
Dec 20, 2018 15:40:55.857 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20V
Dec 20, 2018 15:40:55.857 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20I
Dec 20, 2018 15:40:55.881 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20I
Dec 20, 2018 15:40:55.882 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Z
Dec 20, 2018 15:40:55.882 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Z
Dec 20, 2018 15:40:55.882 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20X
Dec 20, 2018 15:40:55.898 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20X
Dec 20, 2018 15:40:55.898 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Q
Dec 20, 2018 15:40:55.914 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20Q
Dec 20, 2018 15:40:55.914 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20O
Dec 20, 2018 15:40:55.929 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20O
Dec 20, 2018 15:40:55.929 [153788] DEBUG - HTTP requesting GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20J
Dec 20, 2018 15:40:55.945 [153788] DEBUG - HTTP 200 response from GET http://127.0.0.1:32400/:/metadata/updateProgressMessage?message=Scanning%20J
ecent attempt to playback Blue Collar Comedy Tour
That’s the scanner log. If you can use Plex Web and grab the entire zip file and just provide that, it will be easier. You can PM the file to me if you don’t want to post them publicly.
How do I use / access Plex Web to do this?
From Plex Web, go to the settings page. Then under Manage, you will find Troubleshooting. There will then be a button to “download logs”. This will download a zip file to your browsers normal download location. Get that file and send it my way.
Settings page does not have a “Manage” option
OK, went at it a totally different way and I think I got it.
Ok, got the log. What did you try playing so I can search for it in the log?
Also, FYI. You may want to stop answering via email. It’s adding in your email signature, unless you don’t mind having your info posted on here.
Did you enable the logging from the app? I don’t see any entries from your Tivo.
Blue Comedy Rides Again
In theory yes. very confusing because what instructions I find on the website do not match the options available on the server menus
OK, here is the server log zip file from my most recent attempt (few minutes ago) to play Blue Collar Comedy Tour Rides Again which timed out plus immediately thereafter Clear and Present Danger which played fine. Plex Media Server Logs_2018-12-22_17-49-12.zip (3.2 MB)
The menus in Web did change a little. But the logging option I am referring to is on the app on your TiVo. See https://support.plex.tv/articles/216955788-logging-for-smart-tvs-tivo/.
The logs you provided show that the server is working fine and sending the info to the TiVo, but there is nothing returning from the TiVo to say that the file played. This is why I need the above logging enabled so I can see what the TiVo is doing.
This is what I’m running up against with the published instructions (see attached). Where do you see any “Privacy” menu option???
That is Plex Web you are looking at. The instructions are for the Plex app running on the Tivo itself.
OK, finally I think I’ve got what you are looking for. Plex Media Server Logs_2018-12-24_09-24-13.zip (3.2 MB)
Checking the new log, I see that you were trying to play “BLUE COLLAR COMEDY Rides Again”. I see the specs for this file are “(mp4, h264, aac, 31, constrained baseline)”. The Tivo is trying to play that file directly. At this point it’s all up to the device. The constrained baseline profile is an old one. My guess is that any files that don’t work right will have this profile and your TiVo just can’t handle it.
how about the Clear and Present Danger which I successfully played immediately after Blue Collar? is that also a constrained baseline? if not, what profile is it so I can re-rip Blue Collar and other offenders?
