Once or twice a week, I open Plex on my phone and my server is offline. I go to my server computer, and it’s online and PMS is running. I open the Plex app on that same computer, it gives me this error. I close PMS on my computer, reopen it, and everything starts working normally again. This has been going on for about a month
Probably related to the deadlock issue. See this thread for more info:
I’ve sent the logs to the team, they should be able to tell us
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I have looked at the logs you sent to @BigWheel
I can see some hung requests
Jul 27, 2022 15:42:02.196 [10980] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx
Jul 27, 2022 15:42:04.106 [10980] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx
Jul 27, 2022 15:49:49.230 [10976] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx
Jul 27, 2022 15:49:50.061 [10980] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx
Jul 27, 2022 15:49:50.080 [10976] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx
Jul 27, 2022 16:12:04.621 [10980] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx
Jul 27, 2022 16:12:11.661 [10980] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx
Jul 27, 2022 16:12:11.802 [10976] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx
Jul 27, 2022 16:12:12.639 [10976] DEBUG - Auth: authenticated user 2901870 as xxxxxxxx
I am going to send you an alpha build 1.28.1.6018 which has a fix for an issue that may lead to deadlocks and crashes
I will add you to a private message thread - please scroll down to see latest alpha download info for 1.28.1
If you continue to have hangs then will need to get more diagnostics which is covered in one of my posts in the message thread
Please Media Server 1.28.2 has just been released as a beta release
It has a fix for a deadlocks issue that was identified last week
- Server could hang in certain circumstances (#13758)
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Thank you
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