I need some Help. Few days ago I Installed Plex Media Server on Synology NAS. I Installed Web Server Release 1.18.5.2309. for the Third time, i was uploading music and suddenly the old music files begins to delete and appears a trash over the file and all music files dissapers inmediatly and only remains the file i was uploading in that time.
I got the Plex Media server log and you can see between the period 20:34:50 through 20:36:00 how the files are removing without any action from me.
Please your support to understand what is happening and if it´s possible to fix it.
Regards
Aldo(File removed)
From your log it looks like Plex can no longer see the files
Are the actual files gone from your drive or is Plex just dropping them from your library?
This can happen if you’re doing a scan of library files (manual, automated or scheduled) and Plex can no longer see the files previously added. If you have configured your server to automatically empty its “trash” after each scan, this can result in Plex dumping the items from your library for good (e.g. resulting in loss of all manual changes to the items).
Can you uncheck Settings > [Server Name] > Library > Empty trash automatically after every scan to see if this changes the behavior.
With automatic emptying the trash disabled, Plex will indicate items it can no longer see with a trash can icon over the poster.
If that’s been the issue – take a look why Plex might not be able to see your files.
I take it this is files you’ve stored on your Synology and Plex had previously been seeing them ok? Did you do any changes to the permissions on those folders?
The files has gone are from Plex Library…not from Synology Library. I don´t do manual scan library and no scan rutines are programmed. I found on the log file this lines where starting deletion of files :
| Dec 30, 2020 20:35:06.485 [0x7f2e943f0700] DEBUG - Jobs: ‘/volume1/@appstore/Plex Media Server/Plex Media Scanner’ exit code for process 31577 is 0 (success) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Dec 30, 2020 20:35:06.485 [0x7f2e77735700] DEBUG - Killing job. | |||||||||||
| Dec 30, 2020 20:35:06.485 [0x7f2e77735700] DEBUG - Signalling job ID 31577 with 9 | |||||||||||
| Dec 30, 2020 20:35:06.492 [0x7f2e8f735700] DEBUG - Music Scanner: Idle and left with 384 media items. | |||||||||||
| — | — | — | — | — | — | — | — | — | — | — | — |
| Dec 30, 2020 20:35:06.492 [0x7f2e8f735700] VERBOSE - BPQ: onLibrarySectionChanged for library section 4: ItemsAdded | |||||||||||
| Dec 30, 2020 20:35:06.492 [0x7f2e8f735700] VERBOSE - BPQ: onLibraryChanged callback already scheduled at 2020-12-30 20:34:50 | |||||||||||
| Dec 30, 2020 20:35:06.493 [0x7f2e8f735700] DEBUG - Removing 384 media items that were left. | |||||||||||
| Dec 30, 2020 20:35:06.493 [0x7f2e8f735700] VERBOSE - Permanently removing media item 1209 part 1209: /volume1/music/Boney James/Boney James Futuresoul/01 - Drumline.mp3 | |||||||||||
| Dec 30, 2020 20:35:06.493 [0x7f2e8f735700] DEBUG - Deleting media item 1209. | |||||||||||
| Dec 30, 2020 20:35:06.494 [0x7f2e8f735700] DEBUG - Was connected to metadata item 1293, count is now 0. | |||||||||||
| Dec 30, 2020 20:35:06.494 [0x7f2e8f735700] DEBUG - Destroying metadata item 1293 (Drumline) |
…and continue deleting old media items.
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