[Plex Media Player] Content won't play on Windows 7

SpectralAspect15 · September 19, 2021, 1:40am

Hello all. I’m having some issues playing back content on the desktop application for Plex Media Player on Windows 7. Whenever I try to play anything, whether it be music, TV shows or movies, the player will simply tell me that an error occurred.

I have tried to play back media on both physical and virtual machines. It plays back just fine on Windows 10, but it refuses to play back anything on Windows 7 on the desktop application, regardless of whether it’s a physical or virtual machine. The web application doesn’t seem to be affected by the same issue on Windows 7, so I’ve been using that for the time being until I can get this problem sorted out.

Looking at the log file, it would seem the area of error appears to be somewhere here.

2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: volume=90 -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Run command: stop, flags=0, args=[] 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: video-sync="audio" -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: hwdec="no" -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: videotoolbox-format="nv12" -> -3 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: deinterlace="no" -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: display-fps=0.000000 -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: audio-delay=0.000000 -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: cache=76800 -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: video-unscaled=false -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: video-aspect="-1" -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: keepaspect=true -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: panscan=0.000000 -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Run command: loadfile, flags=0, args=[https://192.168.70.139:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F17448&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=lan&session=x9yj9tsg2a61f33nd7808uxr&offset=692&subtitles=auto&copyts=1&Accept-Language=en&X-Plex-Session-Identifier=4uqgukum21gii6x41nqwxnip&X-Plex-Client-Profile-Extra=append-transcode-target-codec%28type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhttp%26videoCodec%3D%2A%26audioCodec%3D%2A%29&X-Plex-Chunked=1&X-Plex-Client-Identifier=2hg888c10rcsvbkm75lcj46l&X-Plex-Device-Screen-Resolution=1280x720%2C2560x1440&X-Plex-Version=4.29.2&X-Plex-Features=external-media&X-Plex-Client-Capabilities=protocols%3Dshoutcast%2Chttp-video%3BvideoDecoders%3Dh264%7Bprofile%3Ahigh%26resolution%3A2160%26level%3A52%7D%3BaudioDecoders%3Dmp3%2Caac%2Cdts%7Bbitrate%3A800000%26channels%3A2%7D%2Cac3%7Bbitrate%3A800000%26channels%3A2%7D&X-Plex-Product=Plex%20Media%20Player&X-Plex-Platform=Konvergo&X-Plex-Platform-Version=2.58.0.1076-38e019da&X-Plex-Device=Windows&X-Plex-Device-Name=VBOX_Win7&X-Plex-Model=7sp1&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Konvergo, append-play, ad=,aid=no,pause=no,sid=no,start=+692,stream-lavf-o=verifyhost=192-168-70-139.414a4ae3870944c89598eec28f23d894.plex.direct,vd=] 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Setting option 'ad' = '' (flags = 80) 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Setting option 'aid' = 'no' (flags = 80) 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Setting option 'pause' = 'no' (flags = 80) 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Setting option 'sid' = 'no' (flags = 80) 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Setting option 'start' = '+692' (flags = 80) 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Setting option 'stream-lavf-o' = 'verifyhost=192-168-70-139.414a4ae3870944c89598eec28f23d894.plex.direct' (flags = 80) 
2021-09-19 05:24:45 [ INFO  ] PlayerComponent.cpp @ 462 - Entering state: paused 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 370 - Video framerate: 25 fps 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 374 - Not switching refresh-rate (disabled by settings). 
2021-09-19 05:24:45 [ INFO  ] PlayerComponent.cpp @ 620 - checking codecs 
2021-09-19 05:24:45 [ INFO  ] CodecsComponent.cpp @ 1262 - Using system audio decoders: true 
2021-09-19 05:24:45 [ INFO  ] CodecsComponent.cpp @ 1263 - Using system video decoders: false 
2021-09-19 05:24:45 [ INFO  ] PlayerComponent.cpp @ 622 - resuming loading 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Setting option 'vd' = '' (flags = 80) 
2021-09-19 05:24:45 [ INFO  ] PlayerComponent.cpp @ 600 - cplayer: Playing: https://192.168.70.139:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F17448&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=lan&session=x9yj9tsg2a61f33nd7808uxr&offset=692&subtitles=auto&copyts=1&Accept-Language=en&X-Plex-Session-Identifier=4uqgukum21gii6x41nqwxnip&X-Plex-Client-Profile-Extra=append-transcode-target-codec%28type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhttp%26videoCodec%3D%2A%26audioCodec%3D%2A%29&X-Plex-Chunked=1&X-Plex-Client-Identifier=2hg888c10rcsvbkm75lcj46l&X-Plex-Device-Screen-Resolution=1280x720%2C2560x1440&X-Plex-Version=4.29.2&X-Plex-Features=external-media&X-Plex-Client-Capabilities=protocols%3Dshoutcast%2Chttp-video%3BvideoDecoders%3Dh264%7Bprofile%3Ahigh%26resolution%3A2160%26level%3A52%7D%3BaudioDecoders%3Dmp3%2Caac%2Cdts%7Bbitrate%3A800000%26channels%3A2%7D%2Cac3%7Bbitrate%3A800000%26channels%3A2%7D&X-Plex-Product=Plex%20Media%20Player&X-Plex-Platform=Konvergo&X-Plex-Platform-Version=2.58.0.1076-38e019da&X-Plex-Device=Windows&X-Plex-Device-Name=VBOX_Win7&X-Plex-Model=7sp1&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Konvergo 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Running hook: main/on_load 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: ad="" -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: vd="" -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Run command: hook-ack, flags=0, args=[on_load] 
2021-09-19 05:24:45 [ INFO  ] PlayerComponent.cpp @ 470 - Entering state: buffering 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - ffmpeg: Opening https://192.168.70.139:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F17448&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=lan&session=x9yj9tsg2a61f33nd7808uxr&offset=692&subtitles=auto&copyts=1&Accept-Language=en&X-Plex-Session-Identifier=4uqgukum21gii6x41nqwxnip&X-Plex-Client-Profile-Extra=append-transcode-target-codec%28type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhttp%26videoCodec%3D%2A%26audioCodec%3D%2A%29&X-Plex-Chunked=1&X-Plex-Client-Identifier=2hg888c10rcsvbkm75lcj46l&X-Plex-Device-Screen-Resolution=1280x720%2C2560x1440&X-Plex-Version=4.29.2&X-Plex-Features=external-media&X-Plex-Client-Capabilities=protocols%3Dshoutcast%2Chttp-video%3BvideoDecoders%3Dh264%7Bprofile%3Ahigh%26resolution%3A2160%26level%3A52%7D%3BaudioDecoders%3Dmp3%2Caac%2Cdts%7Bbitrate%3A800000%26channels%3A2%7D%2Cac3%7Bbitrate%3A800000%26channels%3A2%7D&X-Plex-Product=Plex%20Media%20Player&X-Plex-Platform=Konvergo&X-Plex-Platform-Version=2.58.0.1076-38e019da&X-Plex-Device=Windows&X-Plex-Device-Name=VBOX_Win7&X-Plex-Model=7sp1&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Konvergo 
2021-09-19 05:24:45 [ ERROR ] PlayerComponent.cpp @ 604 - ffmpeg: tls: Creating security context failed (0x80090302) 
2021-09-19 05:24:45 [ ERROR ] PlayerComponent.cpp @ 604 - stream: Failed to open https://192.168.70.139:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F17448&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=lan&session=x9yj9tsg2a61f33nd7808uxr&offset=692&subtitles=auto&copyts=1&Accept-Language=en&X-Plex-Session-Identifier=4uqgukum21gii6x41nqwxnip&X-Plex-Client-Profile-Extra=append-transcode-target-codec%28type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhttp%26videoCodec%3D%2A%26audioCodec%3D%2A%29&X-Plex-Chunked=1&X-Plex-Client-Identifier=2hg888c10rcsvbkm75lcj46l&X-Plex-Device-Screen-Resolution=1280x720%2C2560x1440&X-Plex-Version=4.29.2&X-Plex-Features=external-media&X-Plex-Client-Capabilities=protocols%3Dshoutcast%2Chttp-video%3BvideoDecoders%3Dh264%7Bprofile%3Ahigh%26resolution%3A2160%26level%3A52%7D%3BaudioDecoders%3Dmp3%2Caac%2Cdts%7Bbitrate%3A800000%26channels%3A2%7D%2Cac3%7Bbitrate%3A800000%26channels%3A2%7D&X-Plex-Product=Plex%20Media%20Player&X-Plex-Platform=Konvergo&X-Plex-Platform-Version=2.58.0.1076-38e019da&X-Plex-Device=Windows&X-Plex-Device-Name=VBOX_Win7&X-Plex-Model=7sp1&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Konvergo. 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Opening failed or was aborted: https://192.168.70.139:32400/video/:/transcode/universal/start?hasMDE=1&path=%2Flibrary%2Fmetadata%2F17448&mediaIndex=0&partIndex=0&protocol=http&fastSeek=1&directPlay=0&directStream=0&subtitleSize=100&audioBoost=100&location=lan&session=x9yj9tsg2a61f33nd7808uxr&offset=692&subtitles=auto&copyts=1&Accept-Language=en&X-Plex-Session-Identifier=4uqgukum21gii6x41nqwxnip&X-Plex-Client-Profile-Extra=append-transcode-target-codec%28type%3DvideoProfile%26context%3Dstreaming%26protocol%3Dhttp%26videoCodec%3D%2A%26audioCodec%3D%2A%29&X-Plex-Chunked=1&X-Plex-Client-Identifier=2hg888c10rcsvbkm75lcj46l&X-Plex-Device-Screen-Resolution=1280x720%2C2560x1440&X-Plex-Version=4.29.2&X-Plex-Features=external-media&X-Plex-Client-Capabilities=protocols%3Dshoutcast%2Chttp-video%3BvideoDecoders%3Dh264%7Bprofile%3Ahigh%26resolution%3A2160%26level%3A52%7D%3BaudioDecoders%3Dmp3%2Caac%2Cdts%7Bbitrate%3A800000%26channels%3A2%7D%2Cac3%7Bbitrate%3A800000%26channels%3A2%7D&X-Plex-Product=Plex%20Media%20Player&X-Plex-Platform=Konvergo&X-Plex-Platform-Version=2.58.0.1076-38e019da&X-Plex-Device=Windows&X-Plex-Device-Name=VBOX_Win7&X-Plex-Model=7sp1&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en&X-Plex-Client-Profile-Name=Konvergo 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: finished playback, loading failed (reason 4) 
2021-09-19 05:24:45 [ INFO  ] PlayerComponent.cpp @ 600 - cplayer:  
2021-09-19 05:24:45 [ INFO  ] PlayerComponent.cpp @ 484 - "Entering state: error (loading failed)" 
2021-09-19 05:24:45 [ INFO  ] JS: %c[Player] Buffering detected by PMP 
2021-09-19 05:24:45 [ INFO  ] DisplayManager.cpp @ 20 - "DisplayManager found 1 Display(s)." 
2021-09-19 05:24:45 [ INFO  ] DisplayManager.cpp @ 26 - "Available modes for Display #0 (VirtualBox Graphics Adapter (WDDM))" 
2021-09-19 05:24:45 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  0:   640 x  480 x 32bpp @60Hz" 
2021-09-19 05:24:45 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  1:   800 x  600 x 32bpp @60Hz" 
2021-09-19 05:24:45 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  2:  1024 x  768 x 32bpp @60Hz" 
2021-09-19 05:24:45 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  3:  1152 x  864 x 32bpp @60Hz" 
2021-09-19 05:24:45 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  4:  1280 x  960 x 32bpp @60Hz" 
2021-09-19 05:24:45 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  5:  1280 x 1024 x 32bpp @60Hz" 
2021-09-19 05:24:45 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  6:  1400 x 1050 x 32bpp @60Hz" 
2021-09-19 05:24:45 [ INFO  ] DisplayManager.cpp @ 30 - "Mode  7:  1600 x 1200 x 32bpp @60Hz" 
2021-09-19 05:24:45 [ ERROR ] DisplayManager.cpp @ 44 - DisplayManager : unable to retrieve current video mode 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: video-sync="audio" -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: hwdec="no" -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: videotoolbox-format="nv12" -> -3 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: deinterlace="no" -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: display-fps=0.000000 -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: audio-delay=0.000000 -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: cache=76800 -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: video-unscaled=false -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: video-aspect="-1" -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: keepaspect=true -> 1 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: panscan=0.000000 -> 1 
2021-09-19 05:24:45 [ INFO  ] JS: %c[Player] A critical PMP media error occurred: loading failed; the player cannot recover 
2021-09-19 05:24:45 [ INFO  ] JS: %c[Metrics] Updating session last interaction time 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Run command: set, flags=0, args=[pause, yes] 
2021-09-19 05:24:45 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Set property: pause=yes -> 1 
2021-09-19 05:24:45 [ INFO  ] JS: %c[Player] Timeline, {
  "ratingKey": "17448",
  "key": "/library/metadata/17448",
  "playbackTime": 0,
  "playQueueItemID": "1493",
  "state": "paused",
  "hasMDE": 1,
  "time": 692000,
  "duration": 1455000
} 
2021-09-19 05:24:45 [ INFO  ] JS: %cDid not move header "accept" to query string. This can result in an unnecessary OPTIONS preflight request. 
2021-09-19 05:24:45 [ DEBUG ] PowerComponent.cpp @ 53 - Enabling OS screensaver 
2021-09-19 05:24:45 [ INFO  ] JS: %c[Player] Timeline, {
  "ratingKey": "17448",
  "key": "/library/metadata/17448",
  "playbackTime": 0,
  "playQueueItemID": "1493",
  "state": "error",
  "hasMDE": 1,
  "time": 692000,
  "duration": 1455000
} 
2021-09-19 05:24:45 [ INFO  ] JS: %cDid not move header "accept" to query string. This can result in an unnecessary OPTIONS preflight request. 
2021-09-19 05:24:45 [ INFO  ] JS: %c[Metrics] Updating session last interaction time 
2021-09-19 05:24:45 [ INFO  ] JS: %c[Metrics] Updating session last interaction time 
2021-09-19 05:24:46 [ INFO  ] JS: %c[Player] Timeline, {
  "ratingKey": "17448",
  "key": "/library/metadata/17448",
  "playbackTime": 0,
  "playQueueItemID": "1493",
  "state": "stopped",
  "hasMDE": 1,
  "time": 692000,
  "duration": 1455000
} 
2021-09-19 05:24:46 [ INFO  ] JS: %cDid not move header "accept" to query string. This can result in an unnecessary OPTIONS preflight request. 
2021-09-19 05:24:46 [ DEBUG ] PlayerComponent.cpp @ 598 - cplayer: Run command: stop, flags=0, args=[] 
2021-09-19 05:24:46 [ DEBUG ] PowerComponent.cpp @ 53 - Enabling OS screensaver 
2021-09-19 05:24:47 [ INFO  ] JS: %cAn entity does not exist with the type "providers" and id "undefined" 
2021-09-19 05:24:47 [ INFO  ] JS: %c[Player] Player was closed or a new playback session was started; ignoring callback

Is there any way to fix this issue? Any help regarding this would be deeply appreciated.

Server Version#: 1.24.2.4973 on Windows 8.1 (Build 9600)
Player Version#: 4.29.2 on Windows 10 and 7

system · December 18, 2021, 1:40am

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