Plex media player freezing every 5-10 minutes

Plex Players Desktop Players
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1

Server Version#:QNAP TS251+
Player Version#: 1.14.1.5488

Plex has been working a treat for 18 months. In last 24 hours every time I try to edit my music metadata (artists, collections etc.) the Media Player (whether stand alone app or in the browser) freezes after a few minutes. I have to kill the page/app and re open. Often the NAS Home page also freezes.
Very annoying, especially as I’ve got a huge task of editing ahead.

Using MacBook Pro Mojave 10.14.2
I’ve emptied cache of Chrome and restarted the NAS

This has been going on for 2-3 days.

Any help?

1 Like
2

do you run into the same issues when using Safari?
which exact version of Chrome do you have installed?

3

Yep. Browser makes no difference. It is clearly a Plex issue

4

Please verify DEBUG logging is enabled and VERBOSE logging is disabled.
Capture it again
Restart it.
Wait 60 seconds after restart then Download Logs
Attach the ZIP file.

We will look and see what happened

5

Hi Chuck,
The Plex log was before restart.
The Plex debug was after I restarted, waited 60 seconds and downloaded the log. I enabled debug from the web client menu on the left side of the window.

Thanks for any assistance.
Cheers
Nate

6

Nate,
Nothing attached. You need to wait for it to print the URL in the reply window before clicking “Reply”.

To protect your privacy, I have removed your personal information from the bottom of your reply.
Please watch for that?

7

Thanks chuck,
sorry. I don’t get your point.

What URL?
Nate Rabe

I am not seeing any log files.

It appears you are replying via email. Is this true?
If so, no attachments (the ZIP file I need) are coming through.

You need to be here on the web site to attach them.

8

Google blocked me sending a folder to you because they had js and css files.
Don’t know if that means I’ve still got the wrong info for you. But I’ve sent you the folder via WETRANSFER
Nate Rabe

MODERATOR EDIT USER PERSONAL DATA REMOVED

9

If you are replying via email, your attachments won’t make it.

  1. Sign onto the web site.
  2. Upload your ZIP file here
  3. When upload is complete. Click the “Reply” button.
10

Plex 1_files.zip (1.6 MB)
Thanks for your patience. Attached.

11

Now I see what’s happening. You are not sending the right files. JS and CSS files are NOT log files.

When it stops and you restart it again:

From within the Plex/web Browser
Settings - Server - Troubleshooting - Download Logs

PMS will give you a ZIP file.

I need to see that ZIP file.

Sorry for the confusion.

12

No need to apologise my friend. Tis I.
I hope this is what you need.

13

Plex Media Server Logs_2019-01-20_17-47-24.zip (5.8 MB)
Here you go. sorry for the hassle. much appreciate your efforts!

14

How many photos or other items did you throw at PMS to index all at once?

Your QNAP has only a J1900 CPU.

Examining your logs shows me it is going through them one at a time as fast as it can.

Your expectation of performance is??

15

Hi,

The library is 100% music files. About 1TB. The library has been in place for 18 months with normal additions on a regular basis. A few albums a week.

I’ve been able to play edit the library with no slow down of performance. Until a few days ago when it began freezing up.

So, are you saying the library is too large for the equipment to manage?

Nate

16

I have a good idea what’s happening to you.

Simply stated: You threw too much at it to digest all at once. The J1900 CPU is only 2000 Passmarks of performance. You need an i7-class machine to power through such a library.

There is an alternative.

  1. Cancel the scanning.
  2. Remove the library section you attempted to add
  3. Begin subdividing your media into blocks of 5000-10000 items
  4. Now recreate the new library, referencing the first block of 5-10,000 items
  5. Allow this to complete
  6. Edit the library section and add the top level folder for the next block of 5000-10000
  7. PMS will be completely OK with this as there is no limit to the number of folders you can add.
  8. Allow it to complete
  9. Optimize the database
  10. Repeat, adding the next block of files, until done
  11. Make one final Optimize Database to ensure everything is at top efficiency
17

Thanks Chuck. Much appreciated. I’ll let you know if that works.

Nate

18

Hi Chuck,
Just a quick question.

If I structure my music library with multiple folders of 5-10k tracks each (for example) will that limit my ability to view the entire library and listen to any track from any folder from the main ‘home’ screen.Or will I only be able to access, play and view the contents of one sub folder at a time? I make a lot of mixtapes and playlists and like the access to my entire collection in one place that a single library provides.

Is that clear?

Thanks

Nate

19

A library will display everything in it regardless of the number of folders. It will still look like all your music is in “one place”.

20

Darcilicious is correct.

It doesn’t matter how many places the files are actually in. Plex will present you with the unified view of the library just as it would as if you had indexed it from much higher up the directory tree.

Because of how I backup media to external HDDs, I have the movie library broken into 2 parent shares and the TV library broken into 3.