Plex Media Player - Playback Error - Windows 7

I have 6 HTPC’s in the house running PMP and none of them are perfect. I thought it was due to the sync mode:display breaking around version 2.10, and I have been waiting 7 months for that to be fixed.

But this thread has alerted me to a new possibility that maybe PMP is using the wrong, or non optimal codecs on some of those systems, so I would like more information about that, please.

I tried all of your suggestions, but same error. I’ve included the new log file from the reinstalled PMP, installed on C: drive. I’ve also included a dump of the codecs I have installed. I installed the latest LAV version as you can see in the file.

Any ideas?logs.zip (37.7 KB)

enable tls as shown here and see if that fixes it

https://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-default-secure-protocols-in-wi#easy

your logs have this.
2018-12-26 16:47:27 [ ERROR ] PlayerComponent.cpp @ 599 - ffmpeg: tls: Unable to decrypt message (error 0x80090330)
2018-12-26 16:47:28 [ WARN ] PlayerComponent.cpp @ 597 - ffmpeg: Reconnected successfully.
2018-12-26 16:47:28 [ ERROR ] PlayerComponent.cpp @ 599 - ffmpeg: tls: Unable to decrypt message (error 0x80090330)

dan-the-man!! Really – t hat worked perfectly! All is well!

I downloaded the fix msi at the microsoft link you provided and I finally have video!

Too bad the installer does not help with this…

Thanks!

Hi, I have just downloaded the Plex app on my laptop (OS Windows 7). After installing I try to launch the app and I get the below error.

image

Can someone please let me know how I can get this fixed? I have downloaded and installed it couple of times but still getting the same error.

You need to have both Servcie Pack 1 for Windows 7
and
Internet Explorer 11 for Windows 7
installed, plus all updates available in Windows Update after installing both of the above.

Windows 7 will get no support from Microsoft from January 2020 anymore. Maybe it is time to update?

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.