Still happening every day. On newest beta version. 1.32.5.7349
I’m of no help with you on this, but I’m interested in your post/issue(s). I’ve got a Ubuntu install that’s also doing very strange things with the Plex Media Scanner. In that it’s ben chewing away at files for a long time!
No idea how/why it started… The webgui is telling me it’s doing a sonic scan, but the non-debug logs I have are telling me it’s looking at a video file.
I’ve recently done a massive plex-dance for my tv shows, mainly to split out 4k and non-4k. Which seems to coincide when my PMS starting playing up.
Anywho, I’m not further looking into this issue myself, but just wanted to say, “I’m seeing something a little odd with the scanner also, but on Ubuntu”.
For me it feels like something has changed in the latest release of PMS that’s doing something odd. But it’s just a hunch just now.
I’ll post back if I find out more, but as of today (when I started to look), I only have more questions rather than answers.
Good luck… The only person who responded to me looks like they left or were fired in the layoffs. Trying to get support here is a joke.
Plex Media Scanner.exe still crashing 50+ times every morning. Anyone available to help?
PMS 1.32.8.7639 - Plex Media Scanner.exe still crashing 50+ times every morning. Anyone available to help?
PMS 1.32.8.7639 - Plex Media Scanner.exe still crashing 50+ times every morning during maintenance. Anyone available to help?
PMS 1.32.8.7639 - Plex Media Scanner.exe still crashing 50+ times every morning. Anyone available to help?
We have an issue with handling some music files during loudness deep analysis where it is crashing the scanner - I have an open issue for this with the development team. I don’t mind seeing more examples to confirm if it is the same issue - in all cases, I will need to identify the music albums causing the crashes and have a zip of the tracks made available to me to repro
Different tracks are identified in the logs every morning, it’s never been the same track twice whenever I’ve looked. Would be happy to send you logs and tracks from this morning or whenever.
Do you just need the normal log bundle and then some tracks identified in the Plex Media Scanner Deep Analysis logs?
I just upgraded to 1.40.0.7996 beta like 2 hours ago also, and had turned off debug logging a while back, so perhaps I’ll enable again and wait until tomorrow?
Would like to have the *.dmp files - zipped - we save a copy in $TMPDIR or on windows in %TEMP% - we may also copy corresponding files with a .log extension - so look for these in %TEMP%
and the normal logs zip - which will have the deep analysis logs and the crash uploader logs and the normal Plex Media Server logs
If providing dmp files - please send the zip by Private Message
and upload zip of the albums that were being analyzed and giving the crashes - these need to be uploaded externally and a download link sent by PM - The relevant files can be identified from the analysis logs that have same timestamp as the dmp files
It looks like some of your message got cut off, were there other directions that you wanted to include?
I cleared out the %TEMP% dir so I can more easily identify tomorrow’s errors/crashes, but before I did, I didn’t see any .dmp or .log files related to Plex in %TEMP%, just to throw that out there, but I will check again tomorrow, assuming I have the usual 50-60 suspended services in my task manager.
There is nothing to indicate that they relate to plex - the filenames look like this
75b91549-eb05-4fda-c3e2f5ae-16f6c085.dmp
75b91549-eb05-4fda-c3e2f5ae-16f6c085.log
The hex characters are just random digits
I think i edited the earlier paragraph and included what i need
So Plex Media Server logs zip soon after such a crash and picking the *.dmp and *.log files from %TEMP%
So I did find the .dmp and .log files, but they weren’t in %TEMP%, they are in %LOCALAPPDATA%\Plex Media Server\Crash Reports
And there’s 50 of them, each with different albums/songs mentioned in them. Do you actually want/need 50 albums of music, or are like 1 or 2 that match up with errors in the crash reports sufficient?
There could be one of two reasons for this
- Crash Reporting is disabled in Server General Settings, or
- Plex Media Server has not been relaunched since the scanner crashes occurred
I hope you have already captured the debug server logs zip
Lets zip the crash reports parent folder for these files and move the zip out and send to me by PM together with the server logs zip you captured earlier
I would really like these dmp files to get processed by our crash reporting system - so could you enable crash reporting and restart Plex Media Server, or if it is already enabled, just restart the server and then wait few minutes and capture the server logs zip again - and this time you should find the dmp files and associated logs snippets in %TEMP%
Just get me a few - ones that match the logs - a couple is fine
Yes Crash Reporting is disabled in my settings, I will enable it. Will it retroactively send crash reports for crashes that already happened after I restart PMS, or will new crashes (tomorrow morning) have to happen?
Yes after relaunch the crash reports folders will be processed - but it must be the same version of Plex Media Server as the one for the crashes
Yep, saw them leave the Crash Reports folder and move to %TEMP%, zipped them and everything else requested up and sent them over via PM.
Has this been fixed/addressed? My computer has been on for over 2 weeks now and there’s no suspended Plex Media Scanner.exe’s in my Task Manager. I upgraded to the latest beta 1.40.1.8173 on March 6th or 7th, sometime shortly after its release.
Fixes have not been released yet. The crashes were for specific media files.
Hmm, interesting… Well, I’ll keep monitoring on my end!
