Plex media server crashes on startup

Plex Media Server Desktops & Laptops
1

Server Version#:1.27.1.5916
Player Version#:

This started yesterday after upgrading the server to the latest release. I’ve tried the latest beta and also tried backing up to earlier versions but nothing seems to work.

When I run from the command line, I get this error:

$ ./Plex\ Media\ Server

libc++abi.dylib: terminating with uncaught exception of type std::bad_cast: std::bad_cast

****** PLEX MEDIA SERVER CRASHED, CRASH REPORT WRITTEN: 554E8E82-04F1-4389-98F7-6343DD3633CA

Error starting framework core for /Applications/Plex Media Server.app/Contents/Resources/Plug-ins-6b0e31a64/HTbackdrops.bundle.

Error starting framework core for /Applications/Plex Media Server.app/Contents/Resources/Plug-ins-6b0e31a64/Fanart-TV.bundle.

Error starting framework core for /Applications/Plex Media Server.app/Contents/Resources/Plug-ins-6b0e31a64/LastFM.bundle.

Here is the tail of the log leading up to the crash:

Jun 22, 2022 09:16:31.505 [0x70000e4b2000] DEBUG - [HttpClient] HTTP/2.0 (0.2s) 200 response from GET https://plex.tv/servers/c0b4787724afd877ff0b46d6680176b515323efc/sync_lists?auth_token=xxxxxxxxxxxxxxxxxxxx (reused)
Jun 22, 2022 09:16:31.506 [0x70000ec5f000] VERBOSE - Sync: mapped sync list 46847914 to device Pixel 4a with profile Android: platform=Android, platformVersion=12, device=Pixel 4a, model=sunfish
Jun 22, 2022 09:16:31.506 [0x70000ec5f000] DEBUG - Sync: downloaded 1 sync lists, analyzing now…
Jun 22, 2022 09:16:31.506 [0x70000ec5f000] DEBUG - Sync: sync list 46847914: user 1 (username), device Pixel 4a, profile Android, id 70eede89c51c445e-com-plexapp-android, sync item(s): 44996507
Jun 22, 2022 09:16:31.506 [0x70000ec5f000] DEBUG - Sync: synchronizing 1 sync lists to generators
Jun 22, 2022 09:16:31.603 [0x70000ec5f000] DEBUG - [JobRunner] Job running: “/Applications/Plex Media Server.app/Contents/MacOS/CrashUploader” “–directory=/Users/user/Library/Application Support/Plex Media Server/Crash Reports/1.27.1.5916-6b0e31a64” --version=1.27.1.5916-6b0e31a64 --platform=MacOSX --platformVersion=10.12.6 --serverUuid=c0b4297724afd86760b46d6680176b515323efc --userId=user@gmail.com --sentryUrl=https://sentry.io/api/1233455/minidump --sentryKey=xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx --vendor=Apple --model=x86_64 --device=Macmini5,3 --allowRetries=0
Jun 22, 2022 09:16:31.603 [0x70000ec5f000] DEBUG - [JobRunner] Jobs: Starting child process with pid 2236

database checks

i tried using the sqlite tool to check for database corruption and everything seems OK

2

Tell us the previous versions you’ve tried.

Make extra copies of your database backups that are automatically created by Plex.

Would it be possible to switch off verbose but leave debug enabled and restart the server, sanitize your Plex Media Server.log and attach it? You’ve taken a lot of great steps like the sql check.

I think the wheel told a guy to get the newer version up and running and restore the database from automatic backup, but don’t quote me.

3

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