Plex Media Server Crashing without notice

Plex Media Server Desktops & Laptops
1

Server Version#: 1.24.1.4931
Player Version#: 4.59.2
Plex Media Server Logs_2021-09-06_10-20-26.zip (4.5 MB)

Hello, Plex Media Server has been crashing with out notice for about 2-3 months.
No notice, when I go to watch TV it does not come up i have to click on the Media Server to open.
We have two computers one is the recorder and the other we watch the recording and live TV.
The both computer are running Windows 10 64x the 2 computer are connected over Ethernet 3.
Please see the attached log
Please help.
Thank you,
Eric G

My Windows Plex Server Crashes almost everyday (Logs Included)
2

Hello Eric
I have experienced the same issue with Plex on Synology DS214play NAS device. Plex status will be Running and then an hour later Stopped without notice. This has happened 3 times thus far over the past 2 weeks. I had Debugging disabled but today I enabled Debugging to gather information on the next crash.

I initially installed Plex on the NAS in 2015. This is the first issue of this type I have seen on my setup.

Has anyone else experienced a problem of this type lately?
MG

3

Thanks for the logs - i can 2 crashes - at these times

Sep 06, 2021 03:41:20
Sep 06, 2021 00:19:31

Dumps have not been uploaded

Could you please look into the Windows Temp Directory for the plex media server process - it would be in %TEMP% for the windows account the server process runs in - look for these files and if you find them please zip and send me the zip as attachment in private message

Dumps:

07e55f7e-ff16-4759-9a3c-60e66aab6cba.dmp
a7d350b9-faf2-44c2-9e03-1113a28abfee.dmp

Thanks

4

Good morning, Here are the two files. however, I cannot drag and drop your system will not let me. any ideas. thank you Eric G.

5

please zip the files and send me the zip file as attachment in a private message

thanks

6

Thanks @eric_goedrich_gmail_com for the dump files

I have looked at these and passed the results of the crash analysis to the development team

I am wondering if it is to with the mismatch in show name between what is in the filename and the grandparent directory for this show Who's The Boss

The directory is Who's The Boss (2020) but the show title in the filename for Season 4 Episode 4 is Who's the Boss (1984)

7

I tried it myself and having the inconsistencies in the name did not crash the server for me

8

@eric_goedrich_gmail_com was there any deletion being done for that show ?

9

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