Plex Media Server is randomly quitting

General Discussions
1

At random intervals, the Plex Media Server instance running on my Windows 10 pc, will quit. This has been going on for a few days now.

Things I’ve tried:

  1. Scanned by System32 and SysWOW64 folders for all of the DLLS mentioned here: https://support.plex.tv/hc/en-us/articles/206910047-Windows-Repeated-crashing-of-Plex-Media-Server (none found)
  2. Removed Malware Bytes (had installed this recently)
  3. Updated Plex
  4. Restarted Computer

Computer:
Windows 10 Enterprise Insider Preview
Evaluation Copy. Build 16232.rs_prerelease.170624-1334

Plex:
Version 1.7.6.4058

I’ve included copies of the log files and crash dump contents, but I didn’t see anything indicating what might be causing the crash.

Any and all help is appreciated, thank you.

2

Plex Media Server crashing when library changes are made and automatic library updates enabled
It appears to be on recent windows 10 builds - seen on Windows 10.0.16226 and 10.0.16232

It has been referred to the development team
Until there is a fix - either windows or Plex Media Server, please disable automatic library update in Server Settings

See other forum topics

3

Thank you so much for your help. Does the option to ‘Update my library periodically’ also cause the crash? Curious if I need to disable automatic updates and periodic.

4

@nickheidke said:
Thank you so much for your help. Does the option to ‘Update my library periodically’ also cause the crash? Curious if I need to disable automatic updates and periodic.

No

Only the notifications from windows for automatic library updates that is giving the crash

5

I am having the same problem, however turning off auto-update doesn’t help (they were turned off anyway).

6

@mptpro said:
I am having the same problem, however turning off auto-update doesn’t help (they were turned off anyway).

The crashes are when getting notification of a change - all cases seen so far have been for the automatic library updates. In theory it could also be for other changes - eg when adding bundles / plugins (channels)

could you get logs please so I can see what it is triggering it.
Ensure server has debug logging enabled and after restarting after a crash - get the logs

See https://support.plex.tv/hc/en-us/articles/201643703-Reporting-issues-with-Plex-Media-Server
https://support.plex.tv/hc/en-us/articles/200250417-Plex-Media-Server-Log-Files

7

I believe the logging was turned on the whole time… hopefully this helps.
thanks

8

Shortly after I uploaded the logs in the previous post, it crashed again, so I added the newest log

9

@mptpro said:
Shortly after I uploaded the logs in the previous post, it crashed again, so I added the newest log

The last crash report I have happened at Jul 15, 2017 23:28:08 for a Plex Media Server.exe process that was launched at 20:06:46 and during which Automatic Library Updates was still enabled

Jul 15, 2017 20:08:19.956 [5912] INFO - Refreshing paths watched by LibraryUpdateManager
Jul 15, 2017 20:08:19.956 [5912] DEBUG - LibraryUpdateManager will start watching C:\Users\Michael\Google Drive\Plex\Documentary
Jul 15, 2017 20:08:19.956 [5912] DEBUG - LibraryUpdateManager will start watching C:\Users\Michael\Google Drive\Plex\Movies
Jul 15, 2017 20:08:19.957 [5912] DEBUG - LibraryUpdateManager will start watching C:\Users\Michael\Google Drive\Plex
Jul 15, 2017 20:08:19.957 [5912] DEBUG - LibraryUpdateManager will start watching C:\Users\Michael\Google Drive\Plex\Sports
Jul 15, 2017 20:08:19.957 [5912] DEBUG - LibraryUpdateManager will start watching C:\Users\Michael\Google Drive\Plex\TV Shows
Jul 15, 2017 20:08:19.957 [5912] DEBUG - LibraryUpdateManager will start watching C:\Users\Michael\Google Drive\Plex\TV Shows (favs)

Check the Automatic Library Updates setting on the server settings / library and restart the server after making the change
https://support.plex.tv/hc/article_attachments/115010430408/mceclip0.png![](/uploads/default/original/3X/2/d/2d0cd985e771c1ab92f11a0ebc125848a465aea8.png “”)

10

MY bad. I was completely wrong. I thought everyone above was referring to the auto-update of the Plex software, not the library. I turned it off, and will monitor it.

11

There is feedback from a user that the crashes stopped after updating to windows insider track build windows 10.0.0.16237