So for some reason, all of a sudden, I find my Plex Media Server app on my Mac just automatically shuts down a few times a day, and I need to reopen it.
Runs fine, no issues, then I check a few hours later and it’s closed. No other apps are auto closing.
I’ve tried reinstalling the app and no luck.
I have no idea how to interpret the logs.
Can anyone help please?
Thank you in advance
I was about to post a similar post and noticed yours. I might have a workaround for you. I have a stable version of PMS for Mac (1.19.1.2645), if you can’t download it, let me know and I will email it to you or attach it if I can.
For me, since that version, every upgrade causes PMS to crash overnight, so the next day it’s needs to be reloaded.
All: I have no idea where to find logs let alone interpret them, so any advice on this would be appreciated.
Cheers
TK
Thanks for the reply, tried all of this, but didn’t solve my problem sadly. I think there’s a clue in the logs cos some of them suggest the app is closing on schedule I think, but I can’t tell
Truly there is no issue, rolling back resolves nothing. What version of MacOS are you running, as on Catalina I see none of what your describing. You need to provide Logs
Thank you @tk007b, the older version works perfectly, no closures since I downgraded 3 days ago.
Plex is a solid piece of work, I never realised how awesome it is that I’ve never needed to contact support.
Having said that, when you have an issue, it’s become obvious the support, even for Plex pass people, isn’t great, it’s non existent unless I’m missing something.
Posting on here, even with logs, does nothing, and now I’ll be reluctant to upgrade my server cos the new ones don’t work as they should, and clearly it’s not just me.
Shame really, perhaps the key is in the logs I uploaded, but I don’t honestly know.
Come on Plex, sort out a better support strategy at least for Plex Pass people.
Also, @SE56, you said there’s no issue and rolling back resolves nothing, but unfortunately you were wrong on both counts.
For anyone with a similar issue, try rolling back, it does in fact resolve the issue.
I may have to give this a shot. Lately I have been having to go to my PMS host and restart the server as it’e never available when I want to watch something. It’ extremely inconvenient. Nothing in my environment has changed in the past couple months, other than the PMS auto-updates. I suspected an update had broken something.
Unfortunately your misguided, there must be something in your system that a conflict. By the way I’m not wrong, I have had no issue.
Look at Browser Extensions, AV, Security apps, just for a start. I don’t see a flood of complaints, that would indicate it’s something unique in your set up.
100% it’s an update, let me know if you want a copy of the older file as that’s working flawlessly.
Just ignore @SE56 this is the problem with an open forum as the only source for all troubleshooting, you have some people who don’t know anything trying to offer useless information to others.
Clearly quite a few people having this issue, you can upload logs but it’s anyone’s guess who will read them on this forum.
A roll back to an earlier server version did the trick for me and @tk007b, all credit to @tk007b.
Just cos you don’t have a problem @SE56 doesn’t mean it doesn’t exist, if your only help is to say a problem at least 3 of us in this thread are clearly having, doesn’t exist, then you are really not helpful in any way at all.
With respect, it’s not unique SE56, as it looks like it’s affecting multiple customers. However, the fact that version 1.19.1.2645 seems to work perfectly for all that have the issue, is curious.
As with a few others, we/they are not experienced at going through the logs (I have looked at the PMS log files (there are 5 of them) but couldn’t see anything obvious).
Hopefully, someone helpful/with skills will spot the error and correct it in a future update but until then I will stick on .2645 and check each new update that comes out.
I’m trying the version you noted and hopefully that will fix it - the odd part is I’m not sure why we would need to jump that far back in the past as this issue started in the last 10-14 days for me. the other thing I’m considering it looking at launch agent to restart the process when it dies. Mine seems to be crashing out during some part of the maintenance tasks as it is only crashing overnight. If I start it in the morning it runs all day and evening without a problem, but without fail it will be closed the next morning.
I have had the issue since .2645, which is why I have gone back that far. However, if a newer version works, for you, then let me know and I’ll try it as well (I pulled .2645 of a backup and it worked, so I have been using that)
This is happening to me - due to the time it happens every day I also suspect maintenance tasks. The logs show no clues. I have been working around it with a cronjob that tries to open Plex hourly.
plex@Pneuma ~ % crontab -l
3 * * * * open -g -a "Plex Media Server" >/dev/null 2>&1
plex@Pneuma ~ %
