Hi
I’m running Plex Media Server on a Windows 2012 server which on the whole has been running really well and doing a brilliant job. recently I’ve noticed that Plex Server keeps crashing, multiple times per day, with no apparent reasons. Sometimes this will happen when we’re in the middle of watching something, other times it’s overnight etc. I can’t seem to find a pattern for it which is incredibly annoying.
Oddly it refers to a Crash Report and although the directory and sub-directories are there they are all empty, so I can’t post those with it.
This has been going on for the past few months and reboots of the server etc don’t seem to work!
Help!?!?!?!?!
Thanks in advance
Duncan
Hi Trumpy
Mu apologies, here’s the set!
Hi
Thanks for the above. I have now cleared up my library, flattened the folder structures and cleaned the entire Movie and TV database and run everything through filebot. I removed PDF, EXE, JPG, and even SRT files from the folders.
Media Server is still crashing several times a day! I’ve turned on verbose logging to endeavour to get as much information as possible. It would appear that during the last crash the Media Scanner wasn’t running, but something is still very wrong with it.
Scratching my head as to why it’s failing so regularly.
Thanks in advance
Yes, the media server crashes, so that the process no longer appears in the process list. It will sometimes leave behind other Plex processes, but the Plex Media Server process dies. Therefore the local apps on my network are unable to connect to it until I restart the Media Server. When I next see a crash I will upload the regular logs.
Logs attached from a crash at 03:09
@duncanbatchelor it looks like your server is crashing due to the 3rd-party Lavasoft software being installed.
LavaSoftTCPService.dll is the culprit as seen in this crash analysis.
You will need to remove it and all traces of the Lavasoft dll’s.
Some users had difficulties removing it. There was some feedback that this bad dll came with with K-Lite Codec Pack, That may not be the only way to get it, It is one of many bad dll’s that crash the Windows mswsock.dll DLL library within Plex Media Server.exe process.
After removal you may lose internet access and may need to reset the tcp stack. See this support page concerning these dll’s
https://support.plex.tv/hc/en-us/articles/206910047-Windows-Repeated-crashing-of-Plex-Media-Server
Search externally and internally on the forum on removal of this. It may also be in C:\Windows\SysWow64 as well as c:\windows\system32
