Plex Media Server stopped working after update on TerraMaster

[evansk]

Server Version#: 1.23.54841
Player Version#:

I updated my PMS to version 1.23.5481. Now, when I try to access the server, all I get it “connection refused” from the web browser.

All of my files are in tact and accessible on the drive, but PMS isn’t working at all.

I have tried:
Resetting PMS from the TNAS Application
Unininstall/Reinstall PMS
Updating TOS to version 4.2.14-2106221502
Restarted Terramaster multiple times.

Everything was working great up until I updated the version

Anyone else having this issue?
Plex Media Server.log (4.0 KB)

[eulero]

I have the same problem … TerraMaster doesn’t help me … Please i subscribed a for life account with Plex, if no one is able to support me please refund my account …

[evansk]

Have you been able to get any answers? I am still dead over here

[Volts]

These messages indicate that your database files are corrupt.

Jul 24, 2021 02:24:47.284 [0x7f80dfebec40] ERROR - SQLITE3:0x80000001, 11, database corruption at line 67007 of [1b256d97b5]
...
Jul 24, 2021 02:24:47.285 [0x7f80dfebec40] ERROR - Exception inside transaction (inside=1) (../Library/DatabaseMigrations.cpp:236): sqlite3_statement_backend::loadRS: database disk image is malformed

You can either restore a back up or try to repair it .

There may have been issues with that version of Plex. Update to (at least) 1.23.5.4862 or 1.23.6.4863.

[evansk]

I backed up and restored the db files as instructed. Now when I try to launch plex via the web, it just spins and says “loading”. It’s been doing this for about 20 minutes so far.
Plex Media Server.log (14.9 KB)

[eulero]

Ciao Evansk,
no, Terramaster Support didn’t help me … and they also banned me by their support forum … however I have solved editing /etc/resolv.conf (only two lines with the two DNS address).
I’m using google DNS (8.8.8.8 and 8.8.4.4).
For me the problem was not Plex … the problem was the TOS configuration …
Let me know if the solution is good also for you!
Ciao