Plex Music - Untitled, unplayable albums under artist view

Plex Players Streaming Devices
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I am running an Apple TV 4 and when I attempt to browse a particular artist’s albums, I can only see about 15 of the stated 250+ albums. the rest show as Untitled and are not accessible here, though they are accessible by searching the album. Essentially I cannot browse to an album without knowing the name of it. I am able to properly see all of the albums on the Web UI as well as via iOS app, It appears that this issue is exclusive to the Apple TV player.

This article :: Plex Music - Untitled, unplayable albums under artist view describes the identical issue that was occuring on mobile, which has since been fixed. Oddly enough, Phish was the artist of issue in that article, and it is also the artist that I am having trouble with viewing.

I have tried rescanning, adding and removing the albums in question, reinstalling the app - nothing seems to work. Plex team, please take a look!

2 Likes
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What PMS version do you have installed?
What tvOS version are you running the Plex app on?
What is the version of the Plex app installed on your ATV?

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PMS version 1.16.5.1554-1e5ff713d on Synology DS718+
tvOS 12.4.1
plex player client would be newest version, apple tv is set to install all updates automatically, will verify when i am home

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I believe I have the same issue for one of my artists. On ATV4K in artist view it brings up 50 albums with thumbnails the other 29 are blank squares. If you click on the blank square nothing happens. In album view all 79 album thumbnails show/play. On the iPhone app all 79 albums show in artist view or album view. Running latest version of server and apps.

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I have the same problem. I only have one artist - The Beatles - and their first two albums, “Please Please Me (Mono)” and “Please Please Me (Stereo)” don’t show up in their artist view. Instead of that, two black icons with the title “The Beatles” appear and I can’t interact with them. The albums do appear when exploring the library by album, though.

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There’s definitely a problem when having more than 50 albums. With 50 albums, they are displayed without problems. Add one more album, and it displays the blank album and it “eats up” another album. There’s definitely a bug with Apple TV.

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Yup more than 50 albums is the issue. Plex please fix this! I want to buy a Plex pass but I won’t until this has been remedied

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I was just going to buy a Plex pass, when I discovered this bug. If this is fixed I will proceed to buy it.

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anything on getting this fixed? still an issue

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Ah, sorry, yes, though it’s not good news. There was a fix but it caused other issues apparently so the fix was rolled back. I don’t know that there is any kind of an ETA ror this issue on the Apple TV, sorry :frowning:

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I have been going nuts trying to fix this! I’m glad that others are experiencing this issue.

I’m having the issues on Apple TV/ synced files. My iPhone is (non synced) is fine, but iPhone synced files do this.

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anything on this? this is a very inconvenient issue

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