Plex + Nas AS3104T, subtitles not recognized

@Poupoute said:

@danjames92 said:
All sorts can go wrong when you stray from the official naming structure.

You need to use this one.

Shameless (US) - S07E01 - Hirarth.mkv
Shameless (US) - S07E01 - Hirarth.fre.srt.

More info here: https://support.plex.tv/hc/en-us/articles/200220687-Naming-Series-Season-Based-TV-Shows

Also need to be in subfolders that are also labelled correctly.

Did the renaming as you said… Then I did a force refresh but still no subs.

Tried a Plex Dance?

move all files for the show out of ‘sight’ of plex
update library (‘not force update’ not ‘Refresh all’)
empty trash
clean bundles
double check naming schema and move files back
update library
in this order