External subtitles not showing up

Plex Media Server
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1

Hi there,

I’m using the most recent Plex Server version (Windows, 4.30.2) and I’m using the webclient on the same machine for playback.

I have an issue with adding external subs (.srt and .ass). For some episodes of a serie the subs show up and for most episodes they don’t. They’re all named correctly (even renamed them to be sure) and when I use VLC to playback locally the subs work fine.
Plex doesn’t seem to pick up the subs (“none” is shown). I already tried doing the Plex dance, but no cigar. In my agents settings, Local Media Assets are active and on top, also tried a different agent all together.
Also tried reinstalling Plex to a different location on my PC/server, but still no solution.

I’ve never encountered this before and am a longtime Plex user, anyone got a clue? It’s terribly frustrating.

2

Would you mind sharing the specific naming of those shows and subtitles?

Don’t do that… installing the Plex Media Server on a Windows machine anywhere else than on your C: / system drive will give Plex the creeps.

3

Sure, this is a screencap of a folder where the subs are working fine:

And this is a screencap of a folder where the subs aren’t working:

Or if you want it in text format, the subs that are showing up:
Bleach S03E44.mkv
Bleach S03E44.nld.ass
Bleach S03E44.srt

Example of subs not showing up:
Bleach S09e169.mkv
Bleach S09e169.nld.ass
Bleach S09e169.srt

I did revert to using C:\ as the default installation path for Plex Server.

4

Those image links are broken.

5

Oh, having a closer look I renamed the files wrong, used a capital “E” for the mkv’s and not for the subs. How dumb to overlook that, been struggling for two days and just now noticed!

This topic can be closed :slight_smile:

6

Don’t forget to use sub-folders per season.
This is important when using external subtitles.

7

Thanks, was already using subfolders for seasons, like to keep things tidy (especially with large series). Plex builds an XML for every subfolder right?

I just renamed all the subs and currently analyzing, seems to be working fine now.

8

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