Plex new Matching logic is not working correctly

Plex Media Server
,
21

Dude. Stop blaming and shaming the victim. I’m attempting to help you, and all you want to do is try to make me look like a fool for trying to help you.

I told you, I reworked my entire library, and I am now using the recommended names. I put that in my post. I’m doing EXACTLY what was recommended.

And it’s STILL not working, and I STILL have the same problems.

The plex scanner is FUBAR. You need to stop blaming and shaming people reporting the bug, and rather than blaming and shaming me, fix your code.

22

@BrianKitt Ill make a bet, When you named your files and created the folders you didnt include the imdb id.

Spend a couple hours with Download - tinyMediaManager and make sure you include the key ids (per recommended standards) My database is just as large as yours and guess what? the miss-match rate I can count on 1 hand.

23

@dbirch, I’ll make a bet that the documentation says that imdb is optional. Oh, yea, it does say it’s optional.

Mod edit: Removed bad language or name calling

Why is it that every time I point out a bug, you come up with a new reason why I did something wrong? And every time I PROVE that you are wrong, you find a new way to shame me or blame me.

Mod edit: Removed bad language or name calling

You are now basically telling me that the Plex team has dumbed down the plex scanner so bad, that it is completely inept and can’t match a movie unless I include all kind of information that I never had to include before.

And that is somehow an improvement? Sounds like going back to the '90s to me.

And if I do add IMDB, and it still doesn’t work, then, are you going to blame me because I didn’t put the director’s name in the title?

At some point you need to concede that I have done MORE than enough to prove that the Plex team has totally broken the Plex scanner.

image
image881×112 12 KB

24

Please follow our guidelines about forum posts!

Ref: FAQ - Plex Forum

25

You should have stopped after your first post. You did an excellent job leaving a trail of breadcrumbs while diagnosing the issue. However, your need for affirmation only clouds the topic. Fact…If WE would have followed the recommended guidelines for file naming this would not have been an issue. In my opinion, the Plex team is probably the best in the business. My first job was at a video store, I can’t tell you how many times I dreamed about having all media in one place, accessible from any device, anywhere. Plex is an amazing program with an amazing support team. Like I said, BrianKitt you did a wonderful job in helping diagnose the issue, maybe next time just stay calm and don’t be a douche.

26

@BrianKitt

I’m not sure if you’re still interested in trying to troubleshoot/isolate this problem, but if you are there’s relatively quick test you can perform.

Create a new movie library for testing. Add just one of your top-level letter folders to it (preferably one where you have movies missing in the existing library). For example, you would add:

F:\Movies1\C\

Before saving it, visit the advanced settings and ensure that Plex Movie is selected for both the scanner and agent (they’re the defaults, so they should be). Also disable all “extras” options such as trailers, “Find extras,” related external content, etc… Finally, ensure that “Prefer local metadata” is not selected.

After configuring as above, save the new library and let it scan. Given your new folder structure (each movie in its own folder) this should complete relatively quickly. When it completes, compare what you expected to see and, if movies are missing, check the duplicate filter in the library’s Library view:

image

The results of this testing will provide a good idea of what the new Plex Movie scanner thinks of your current folder structure and naming without all of the baggage from the old structure.

Regarding your existing library, it’s also possible that some items are also being detected as duplicates there. This could happen simply due to the renaming effort; with things having been moved/changed so much, Plex be confused. I think someone may have mentioned the Plex Dance above; it’s sometimes helpful to force Plex to “forget” about items after such sweeping changes.

27

Nah, I no longer have interest in helping people here. My original intent was to help, but there are too may trolls here. I don’t deal with trolls.

Good luck

28

I’m really not a douche.
You may need to re-read the interaction on this ticket and my prior ticket.
I think you will see I’ve been doing everything I can to brain storm and fix this problem.
The trolls just got under my skin, and I’m not going to deal with trolls.

29

Fighting with technology is like fighting with your spouse. Is the goal to know that you are “right” or to have movies match correctly? I often get stuck on this myself.

“I’ve named my files this way for years so that can’t be the problem” is such a common comment that it’s boring.

It’s really rare to have naming issues when all of the recommendations are zealously followed. A well-named folder for each movie. No additional folder nesting and grouping. Decent movie file names.

It’s like any other activity or any other community. Each of those things might not be 100% necessary, but your chances of success are higher if you follow The Rules.

My bread didn’t rise → Did you use the recommended yeast? → No but I’ve never had problems before

My bread didn’t rise → Did you keep the dough in a warm place? → No but I’ve never had problems before

My bread is too dense → Did you measure the flour by weight? → No but I’ve never had problems before

Plex makes scanner improvements to help with “difficult” matching scenarios. The result is that changes mostly affect people who aren’t following The Rules 100%. Following The Rules insulates you from these changes, so the dogma is reinforced.

Obviously they aren’t “the rules” at all, do whatever you want!

Was there a Plex change? Yes. Would you have been affected if you followed the dogma? No. So is the dogma wrong? Does it matter?

I get stuck on this too. I’ve bickered with a bunch of Plex employees about how things “should” work. Maybe I’m just a jerk.

I’m bolding this to be a dick, the same way I would pick on my cousin. Please take it as friendly, because I can’t help myself - but the question is genuine:

may end up being unmatched and then rematched again, especially if the filenames are not ideal.

Once this has happened once though it won’t occur again

Did that end up being true, and are things working well for you now? After the unmatch and rematch completed, is it stable now?

30

This is the last response I am going to do. Please read this carefully, I will not respond to any more posts here.

You clearly didn’t read my interaction. All you are trying to do is shame me. You are following the trolls, not following my points.

I’ve found numerous bugs with the matching, that even if you follow the naming standards, the matching is still not working right. Last count, I think I’ve found 4 different bugs that were introduced with the new Plex scanner, that didn’t exist a few days ago.

NOTHING to do with my naming standard. My naming standard simply created a situation where I found the bugs really fast. But no matter how people name their movies, they will eventually hit the bugs I found.

All anyone (including you) wants to focus on, is that I should be changing my naming standards.
Which I did. 3 times, and after changing my naming 3 times, Plex support asked me to change it a 4th time.
Sounds like a run around, not a help.

But that doesn’t change the FACT that I found numerous bugs in the new plex scanner.

I’m trying to help plex support fix their bugs, but all anyone cares, is to just keep doing a circle jerk telling me to keep changing my file names. That’s a time waster, that’s not helpful. Trolls here think they are helping me by keep telling me to change my file names. But that’s not fixing the problem And after doing 3 file name changes, that’s enough. It’s clear people are just grasping at straws to blame me, and have no interest in finding and fixing the actual bug.

I can change my file names till the dogs come home, and it doesn’t change the fact that the Plex scanner has bugs in it, which I can easily recreate with any file name standard that people want to use.
I’ve gone through 3 different naming standards, which I was told, 3 times, that the change would fix my problem.
All 3 times, the same matching problems existed.
I’m not changing my naming standard again, I have zero confidence it will make a difference.

Just because I am one of the first people to hit this, doesn’t mean I did something wrong. I was just the first person to find this bug.
Someone has to be the first person to find every bug.

31

Odd to see something I wrote copied and reposted like this!

32

I think the year (2000) is confusing this. This movie is weird. It matches when named Creatures from the Abyss (1994).m4v, but then, oddly, displays in Plex as (2000). The metadata sites have weird info for this. It’s one movie, but with two years?

That looks like bad data in Plex’s database.

Los 33 (2015).m4v matches correctly. I wonder if there’s a missing translation, or if The is treated differently for other languages, or because The is an article, or if the bad match with Love is a Rhombus is causing the issue.

33

TV shows would never match in movie library. You can still use those old agents if you want to test this.

34

I name all my movies like this: Title.of.Movie.Year.Resolution.ext and I rarely if ever get a mismatch or unmatched movie. I also have all the movies in a single folder and Plex does not re-scan/analyze/re-match every single one every single time something changes in the folder. It literally takes 5 seconds to scan the folder after everything is matched and nothing changes.

35

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.