Plex no longer deleting movies and episodes when I ask it to

Plex Media Server NAS & Devices
1

Server Version#: 1.19.3.2843 (64 bit Intel Synology)
Player Version#: 1.11.0 (Mac, or through AppleTV)

Weird issue that I’ve seen lately: When I’m done watching a movie or episode from a series, I often ask Plex to delete it (through the mac or AppleTV app) and in the past, it was immediately disappearing both from the UI and from the server, but lately, it stopped deleting altogether.
On AppleTV nothing happens at all. From the Mac app, I see a warning telling me “There was a problem deleting this item”. Either way, the file is still there on the Synology server where it lives.

Screen Shot 2020-05-23 at 11.25.03

The files are hosted on an external drive connected to a Synology NAS. The drive is formatted in extFS 4. I can delete the files manually without any issue both from the Synology or through a network connection. I thought of a permission issue, but 1) I never had the issue in the past, 2) I haven’t changed anything to the settings and 3) I went all over them and couldn’t see anything wrong.

I turned on debug logging. Hopefully someone will know what might be wrong. At this point I can’t figure out whether it might be a configuration issue on my end (but really, I don’t see what I might have changed) or a bug :-\

Corentin

Plex Media Server Logs_2020-05-23_11-28-44.zip (1.3 MB)

2

Thanks for the logs.

  1. The DELETE request comes in
  2. The request is executed
May 23, 2020 11:27:51.792 [0x7f404ae6b700] DEBUG - Request: [192.168.1.27:63410 (Subnet)] DELETE /library/metadata/11811 (9 live) TLS GZIP Signed-in Token (cortig)
May 23, 2020 11:27:51.802 [0x7f40668fe700] DEBUG - Completed: [192.168.1.27:63410] 400 DELETE /library/metadata/11811 (9 live) TLS GZIP 10ms 463 bytes (pipelined: 2)

In Settings - Server - Library - Show Advanced, is media deletion enabled?
Does user plex have permission to delete the file at the Control Panel - Shared Folders - Permissions level?

3

Media deletion is enabled indeed.
Plex has read/write permissions on the external device set by default, but I checked through the File Station on the Synology and some of the subfolders had R/W enabled only for the owner.
No idea how that setting changed for some of the folders. I changed the Permissions for these folders and their subfolders and files and I can delete again through Plex :slight_smile:
In any case, thanks a million for your help!! It was driving me positively nuts…

4

When permissions get goofed up like that, it’s usually the direct result of permissions assigned when they came in.

If copied via CIFS then only the owner will have permission.

5

Maybe at some point I forgot to connect through CIFS as “plex” and messed-up the ownership of the files/folders. It’s possible…
In any case, thanks a million for your help!

Corentin

6

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.