Plex Offline Sync Doesnt Recognize media bitrate

Hi

When I launch Plex in my browser, I can see the video bit rate, but when I try to sync the same media file and choose quality, it shows “original quality 20Mbps 1080p”, even though the file is recognized as (in example) 3Mbps 720p.

Are you speaking of the Sync option values? If so, you have “Original” and then " 20 Mbps 1080p" below it as shown below.

PMS does not ‘upscale’ your media (the resolution is already gone and can’t be re-created artificially)

No, not like that. It looks like this (Notice that it shows the correct bitrate when I am streaming the same video):


Edit: When I choose Original, 1080p HD (Highest) it “converts” at roughly 50-100x (compared to 5-20x for actual converting to a different bitrate) , and the file size seems to be the same as the original files.

It wasn’t like this (at least for some files) a few days ago, and I have tried to delete and add my libraries again, with no luck.

Thank you, I did not know you were using the iPad.

You selected “Original, 1080p HD” and have “(Original)” quality on the iPad. That is correct. It does not state “Original, 20 Mbps”

Are you sure? It shouldn’t say 1080p? the source is 480p.

Edit: And if I choose the original, why does it still have to do any conversion? I can hear my fans spin up, and see that Plex uses 100% CPU, so it is doing something.

And now I have another problem. When I choose media to sync to my iPad (or my iPhone, so it’s not only a problem on the iPad), and choose “original quality”, it chooses 240p 0.3Mbps, regardless of the source…

Log files please?

  1. create the sync request
  2. Let it complete
  3. Capture the logs
  4. Attach here with your next post
  5. Attach the XML (media info) of the item you are syncing in the test

I’ll try to do that. I checked some more, and the last file I synced wasn’t actually 240p 0.3Mbps even though thats what it says on the iPad. It tuned out with the same resolution, but a slightly lover bitrate (original: 480p 1.9Mbps, synced: 480p 1.4 Mbps)

Another update: I might need some help finding the logs you are talking about.

The problem is really a minor one. It is annoying, but it doesn’t really do anything. When I choose original, or higher than the source material, it seems like I end up with an unalteret copy on my iPad/iPhone. As an example, if I choose a file with 480p 1.9 Mbps, it always turns out as 480p 1.5 Mbps (it looks the same, so I’m wondering if this is just reporting something different, but is actually unaltered, but I’m not sure), even if I choose 720p 4 mbps, or the “Original 1080p HD”. BUT, if I choose a lower resolution/bitrate than the original, it actually does its thing, i.e. 360p 0.7 Mbps turned out as 360p 0.5Mbps on the iPad.

1.9 Mbps vs 1.4 Mbps is most likely audio. the iPad can’t accept all audio formats. PMS will remove / convert the audio format automatically. iOS likes AAC. If you had multi-channel AC-3 or other, PMS will silently convert it and that will show as a reduced composite bitrate