Plex on Android is unable to play some files

Server Version#: Version 1.28.2.6151

Hello,
Since few days one of my clients running android TV is unable to play some (not all) files. Previously those files were working.

In some files there just appears the loading circle and then the screen turns black!

I guess the latest update is causing that.
What can i Do to solve the issue?

Push!!!

@developer an answer would be nice…

Android TV Version 9.8.1 .

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