Plex on Firestick keeps crashing when playing media

Plex Players Streaming Devices
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1

Hey,
I’ve been having a crashing issue a lot recently on my Firestick when using Plex. I go to start a program and after a period of time it just crashes and reopens the app. Then this will repeat several times. I’ve restarted the stick etc but the issue continues. Everything is up to date as far as I’m aware.

I had to play the show off my laptop in the end as it became so annoying and I had no issues. So it must be something to do with the app or the Firestick.

Any help would be great.

Thanks

2

Need server DEBUG logs please to see what’s happening.

  1. Confirm DEBUG logging enabled; VERBOSE logging OFF
  2. Start playback
  3. As soon as it gets stupid/fails, STOP playback
  4. Settings - Server - Troubleshooting - Download Logs
  5. It will give you a ZIP file
  6. Attach that ZIP file here.
3

Have you uninstalled/reinstalled Plex on the stick?

4

Thanks for this. Just waiting for it to happen again. It’s been ok tonight. Will post logs when it turns up.

5

No, not yet. I could try that when it happens again. Thanks

6

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