Plex (on rasbperry pi) cant see my files on external HDD

[niels_bruins22_gmail_com]

Hello forum,

I had some trouble today after installing plex on my raspberry pi 3B+.
Plex can not see my data folder on my external HDD.
Inside this folder are video’s.
The external HDD is a NTFS file system.

Does someone know how i can fix this?

Thanks in advance

[pshanew]

It looks like that drive was auto-mounted by Gnome’s file manager. If so, there are some exclusivity issues which prevent any user other than your own from being able to access that drive, regardless of the permissions you set. As Plex runs as user ‘plex’ on Linux, this poses a problem.

@ChuckPa has written an excellent how-to guide to address mounting external disks on Linux for use with Plex:

Using EXT, NTFS, or other format drives (internal or external) on Linux

This document is of primary interest to anyone who has connected USB drives or has media on other internal drives but user plex can’t access it due to Linux’s default security mechanisms. WARNING: This procedure will not work for SNAP, Docker or other container mechanisms unless expressly handled within the confines of the container. This procedure is intended for use with the dpkg package. We will walk through the steps needed to add these external USB hard drives and internal hard drives…

Carefully following the steps outlined should get you going.

[niels_bruins22_gmail_com]

Thanks for the help!
Everything works fine now!

[pshanew]

No problem, glad you got it working.