PLEX not showing files inside my external Hard Drive

Hi, I just installed plex server on my raspberry pi and I am trying to add media files to it from external HDD (NTFS file system) but plex is not showing any folders or f
iles after selecting my external HDD as medium, please help me

@“chetannik44@gmail.com” said:
Hi, I just installed plex server on my raspberry pi and I am trying to add media files to it from external HDD (NTFS file system) but plex is not showing any folders

Linux permissions problem. Please read and follow the official Plex NTFS guide [1].

[1] https://forums.plex.tv/discussion/279063/using-ext-or-ntfs-drives-internal-or-external-on-linux

Am I the only person for whom this link isn’t working?

You don’t add files to Plex. You add folders. it then scans the contents of the folder

right click and open in new tab/window. they are links from old forum. redirect is being weird, looking into it

Hey, if you’ve setted the correct rights for folders, then there is another thing you need to make sure of.
Make sure the plex user, is in the right linux group.
I did a nas with samba on my pi, and so the group allowed to move files and folder over the nas is “users”.
Means, if your “plex” user (the user of the plex server on linux is “plex”) is not in the group “users”, it won’t be allowed to interact with files, and therefore the scan won’t be done.

So for me, i’ve connected to my pi, entered the following command with root :
usermod -a -G users plex
rebooted the pi, and it was done

Just make sure that for your configuration, the plex user is “plex”, and the group allowed in your smb.conf (samba configuration file) is “@users”

I add the same problem as yours and i solved it just like that.
Peace

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