Plex on Roku crashing when I open a single show episode listing

Server Version#: 1.32.6.7557-1cf77d501
Player Version#: 7.8 build 4
Roku version: 12.5.0 build 4167-CS

When I open (not play) a particular TV show on the Plex app for Roku, the Plex app crashes and I am taken back to the Roku home screen. I have a Plex subscription.

I also just tested with Plex Preview version 7.9.8721-780c139bf-PlexPreview and got the same issue.

I don’t have an answer but your not alone. I have one episode (so far) that does exactly the same thing. If I solve I’ll post here. Also be watching this to see if anyone else sorts it first!
This is also in thread:

“Unmatch” the show worked for me.

We have this fixed in the preview version of our channel. We’ve been trying to get that released for the past couple of weeks. However, it’s still going through Roku’s cert review. In the meantime, can you try the preview channel?

As I mentioned in the other related thread, the preview channel version does, in fact, fix this issue! Thanks for the speedy response!! :+1:

Awesome news! Sorry for the troubles. I also wanted to mention we were able to fix this upstream, so it should no longer crash in any Roku channel version you are running.

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