Hey;
Scanning seems to work again, but downloading meta data is taking ages… As in took the entire night to procees 10 ish series…
First time, the entire process didn’t take more than a couple of hours (I do have a large collection)
Anyone else experiencing the same issue or idea where this could be coming from?
Both Plex and the PMS are definitely up to date, according to the Google Play Store.
I did restart my Shield earlier.
However, now - just this minute - after another restart, Plex is successfully adding media. It’s obviously going to take awhile before it’s done… Long after I’ve gone to bed, and I’ll probably have to wait until tomorrow night after work to give any concrete updates. But for now, it seems to be successfully scanning my media.
I’d also be happy to send a log directly to the devs, if necessary.
EDIT: A few things I want to say here, when I know at least one development person is working…
Firstly, I do VERY MUCH appreciate the help you’re offering me and your other customers right now. I’m sure this is even more frustrating for you than it is for us, in many ways. And that sucks. I appreciate your time and efforts.
Secondly, I do think you’ve made a program which serves the needs of a lot of users. It’s also a complex program that you try and simultaneously tailor to multiple platforms. That’s a huge challenge.
But please test basic functionality - like the ability for your program to read files - before you issue an update on any given platform. I can understand small bugs, but this has been ridiculous.
Also, I wish there were an easier way for users to get in touch with the developers or any kind of support team more directly, other than posting something here or on Reddit with just a hope and a prayer that maybe someone will notice.
Know that most of your users - at least for now - are not your average “Gee, try plugging it in again” people you find at the office. Doing IT for people sucks, I get it.
But when a ton of us with complex setups have had them working consistently for a couple years, only to have it all broken - multiple times within a matter of months - by your updates, and then to have extremely delayed help… It’s just not cool.
Fix whatever the heck is going on at your company. Now. Or you’ll not just lose me as a customer, but many, many more.
It seems my scanning issue has been fixed, but I don’t want to call that too early. My confidence in Plex is pretty low right now. I still have a lot of instability even after the second full reset of the Shield.
Since I had to start fresh, I want to mark movies and episodes as played. When I attempted to mark anything as played on the Shield, I get a generic error stating that it could not be completed.
Later, I watched an episode of a show. It showed a black screen with the spinning wait circle and then returned back to the episode summary screen. I started it again and it played about 1 minute and started over. About 10 minutes left, the playing stopped and the screen showed the countdown to start the next episode. I was able to navigate back to the episode that wasn’t finished and pickup where I left off.
I have been having player issue messages that I never got before. They’re not very clear. Loading player, finding supporting player, I don’t remember. There is a delay now that did not exist before as Plex figures out what to do with the media.
A clear issue that I can describe: I have been able to listen to a movie or show using my remote control and headphones until recently. I was in the middle of a show using the headphone and remote, I paused the show, and when I returned, the audio played for about 15 seconds and stopped. I got a message about my audio settings being set a particular way and I cannot use the remote audio. Since I was just using it, I call shenanigans.
I too have been using Plex for a while and it has been working flawlessly until recently when the bottom fell out. I have been having so many issues, I feel like I have to sit down with a logbook to document all of the quirks and failures when I really wanted to relax.
I have a lifetime Plex Pass and I am no longer sure of what that got me. It shouldn’t be a community of users gathering together to figure out what the heck happened.
This has been a very frustrating experience.
Seconded. Well said. It seems that in the last couple months, we’ve all become beta testers for a noncommunicative development team.
I’ll test the playback when I get home tonight - now that Plex will add media again - and see if I have the same issue.
@BigWheel, I did move the PMS folder to external, but then when I started over (cleared cache and storage), I left it internal (the default). With regard to the logs, I’d prefer to send the zip file to you separately. Let me know where I can send it.
UPDATE: Since others are having luck with their systems, I’m going to Factory Reset my SHIELD and start completely fresh. Is there anything special I need to do beyond just wiping the SHIELD, then reconfiguring everything? Is there an update / patch that needs to be applied in addition to what will be installed as part of the normal install / update process?
UPDATE 2: I Factory Reset my SHIELD and set everything up again from scratch. Scan of Movies now seems to work and metadata is downloading (at a pretty quick rate) as I type. I messaged @BigWheel with my logs from before I reset the SHIELD in the hopes that it will help in avoiding future issues. Thanks to everyone for participating in this group debugging session and getting us all back up and running!
You can just PM it to me in forums. click on my user name and click the message button.
Thanks for the feedback @persona1138 and @OddlyVaque
@BigWheel My setup appears to be functioning as expected. There are no delays in playing a video and everything seems to be stable. I haven’t been keeping an eye on the versions to see if an update has come through. Either way, I appreciate your work to get it straightened out.
Plex Media Server 1.11.3.4803
Plex Client 7.2.2.6114
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