Error scanning files on nVidia Shield

Plex Media Server NAS & Devices
1

Here’s what I’m getting in the log - the result being no media files are showing up in the library.

Jul 20, 2018 09:53:24.903 [16170] DEBUG - Directory had 238 files, database had 0 files, can’t skip.
Jul 20, 2018 09:53:24.917 [16170] ERROR - No module in Plex Movie Scanner
Jul 20, 2018 09:53:24.917 [16170] ERROR - Error in Python: Looking up module:
Traceback (most recent call last):
File “/data/user/0/com.plexapp.mediaserver.smb/Resources/Plug-ins-200287a06/Scanners.bundle/Contents/Resources/Movies/Plex Movie Scanner.py”, line 6, in
SeriesScanner = import(‘Plex Series Scanner’)
File “/data/user/0/com.plexapp.mediaserver.smb/Resources/Plug-ins-200287a06/Scanners.bundle/Contents/Resources/Series/Plex Series Scanner.py”, line 6, in
from mp4file import mp4file, atomsearch
ImportError: No module named mp4file

Files in this library are a mix of mp4, mkv, and m4v.

This is on an nVidia Shield. I updated it, factory reset, updated PMS, and then linked it to my Plex account.

3 Likes
2

Try renaming your category “movies” instead of using the generic “movies” category that Plex defaults too. I had the same problem last night. I have over 600 movies in my library and Plex was not able to find any of them even though it was scanning and seeing the titles. After hours of troubleshooting I decided to create my own category called “movies” and then rescan again. All their movies were then discovered. I don’t know what causes the behavior.

1 Like
3

Same problem on shield since update to 1.13.4.5271 folders aren’t seeing any added files I tried uninstall update and then updated to the previous version 1.13.4.5251 and everything scanned fine then updated to the 271 version again and no more newly added movies are seen or tv shows, strangely music is scanning ok. And the files I scanned on the older build are all playing fine, I’ve tried renaming the sections as suggested above but no dice.

1 Like
4

Happening here too. Seems it works fine if you change to the Plex Video Files Scanner, so the problem is with the Movie Scanner itself.

3 Likes
5

Changed to “Family Movies” - same result, unfortunately.

6

I’m getting the exact same issue here - it seems like the mp4 parser module is missing from the latest Shield TV update of Plex media server.

Exact error:

Jul 20, 2018 18:51:58.476 [6101] INFO - Plex Media Server v1.13.4.5271-200287a06 - NVIDIA SHIELD Android TV darcy - build: android-aarch64 unknown - GMT 02:00
Jul 20, 2018 18:51:58.476 [6101] INFO - Android version: 8.0.0, language: en-US
Jul 20, 2018 18:51:58.476 [6101] INFO - Processor Unknown architecture
...
Jul 20, 2018 18:59:24.392 [7195] ERROR - No module in Plex Series Scanner
Jul 20, 2018 18:59:24.392 [7195] ERROR - Error in Python: Looking up module:
Traceback (most recent call last):
  File "/data/user/0/com.plexapp.mediaserver.smb/Resources/Plug-ins-200287a06/Scanners.bundle/Contents/Resources/Series/Plex Series Scanner.py", line 6, in <module>
    from mp4file import mp4file, atomsearch
ImportError: No module named mp4file
7

Same issue with me on the NVidia Shield TV since the latest update.

It will no longer add or remove media from my library using any device.
It still recognises and plays my current library, but will no longer add or remove content.

8

Same here. Just unboxed a new Shield TV and it is running 1.13.4.5271 and it can’t find any movies in my folder. Hopefully the devs see this and know it is happening.

9

I’m having exactely the same issue with latest Plex Server 1.13.4.5271 on Nvidia Shield TV (2015). First I thought I was crazy. But luckily I’m not alone with this issue.

Please Plex devs. Take care of this.

1 Like
10

Same issue as h3nk3t describes

works fine if you change to the Plex Video Files Scanner, as vhent said above

11

Same issue

12

Same problem. I plug my new Shield two days ago, I directly install the newest update of PLEX APP available. And it can’t find any movies in my folders. Please fix this. Plex is unusable like that

13

I have just re-setup my Shield TV & PMS from scratch because of a few issues. Ive just gone through adding my 4 libraries (Movies / Kids Movies / Tv shows / Music), But only the Music library is able to see & add files & pull metadata… Movies / Kids Movies / Tv shows is not able to find any files. Ive double checked the location Ive pointed these libraries too & my files are all there & work just fine… Plex PMS isnt seeing them for some reason…

14

Having the same issues since the latest update.

15

I’m also experiencing this issue myself. Please fix this, devs!

16

I’ve had the exact same issue since the last update. I really hope this will be fixed soon.

Although in my case I’ve got a bunch of tv shows, which aren’t showing up anywhere. So it could seem like it’s not only an issue with the Movie Scanner, but also with the Series Scanner.

17

I’m experiencing the same issue with the most recent update. I hope they fix it soon. Not being able to add new media kinda stinks.

18

That did the trick. Thanks for sharing a workaround.

19

For movies it did the trick but not for TV Shows

20

Nice to get movies working after wasting a couple of hours on this last night, hoping someone from Plex investigates and is able to provide some help/clarity on a timeline for a fix soon!