Server Version#: 1.13.5.5332
I have a new Synology ds918+ running plex. I copied all my media to the NAS and setup new libraries. Plex began downloading metadata and everything looked good, but after a while I noticed that many of the movies weren’t getting posters downloaded. If I go to one of those movies and manually enter a tmdb URL for the poster to be downloaded then it says “there was en error uploading this artwork.”
If I reboot the nas then it will work again but I am hoping for a proper fix.
I checked the logs and the error is “Error issuing curl_easy_perform(handle): 28” and searching didn’t find anything helpful (entirely possible I missed something).
Here is a bit more context from the log in case it’s useful at all:
Sep 19, 2018 17:45:43.730 [0x7fea8a3ff00] DEBUG - Beginning read from two-way stream.
Sep 19, 2018 17:45:45.400 [0x7feaa0d1100] VERBOSE - Auth: We found auth token (xxxxxxxxxxxxxxxxxxxx), enabling token-based authentication.
Sep 19, 2018 17:45:45.400 [0x7feaa0d1100] DEBUG - Auth: authenticated user 1 as bob
Sep 19, 2018 17:45:45.400 [0x7feaa0d1100] VERBOSE - Auth: Came in with a super-token, authorization succeeded.
Sep 19, 2018 17:45:45.400 [0x7fea887ff00] DEBUG - Request: [192.168.86.49:52220 (Subnet)] POST /library/metadata/459/posters?url=https%3A%2F%2Fimage.tmdb.org%2Ft%2Fp%2Fw600_and_h900_bestv2%2FkC8pOjxYpTDYWWmNLo41kkpPYux.jpg (7 live) TLS GZIP Signed-in Token (bob)
Sep 19, 2018 17:45:45.400 [0x7fea887ff00] VERBOSE - * Host => 192-168-86-62.06fd836fd814469bbf4be1340c900574.plex.direct:32400
Sep 19, 2018 17:45:45.400 [0x7fea887ff00] VERBOSE - * User-Agent => Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:62.0) Gecko/20100101 Firefox/62.0
Sep 19, 2018 17:45:45.400 [0x7fea887ff00] VERBOSE - * Accept => text/plain, /; q=0.01
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * Accept-Language => en
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * Accept-Encoding => gzip, deflate, br
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * Origin => http://bob:32400
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * DNT => 1
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * Connection => keep-alive
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * Content-Length => 0
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Client-Identifier => tzh0jz1q9ob1kta22fh1607p
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Device => Windows
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Device-Name => Firefox
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Device-Screen-Resolution => 1192x959,1920x1080
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Language => en
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Platform => Firefox
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Platform-Version => 62.0
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Product => Plex Web
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Sync-Version => 2
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Version => 3.57.1
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * url => https://image.tmdb.org/t/p/w600_and_h900_bestv2/kC8pOjxYpTDYWWmNLo41kkpPYux.jpg
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Product => Plex Web
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Version => 3.57.1
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Client-Identifier => tzh0jz1q9ob1kta22fh1607p
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Platform => Firefox
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Platform-Version => 62.0
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Sync-Version => 2
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Device => Windows
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Device-Name => Firefox
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Device-Screen-Resolution => 1192x959,1920x1080
Sep 19, 2018 17:45:45.401 [0x7fea887ff00] VERBOSE - * X-Plex-Token => xxxxxxxxxxxxxxxxxxxx
Sep 19, 2018 17:45:45.402 [0x7fea887ff00] VERBOSE - * X-Plex-Language => en
Sep 19, 2018 17:45:45.406 [0x7fea887ff00] DEBUG - Downloading media asset from https://image.tmdb.org/t/p/w600_and_h900_bestv2/kC8pOjxYpTDYWWmNLo41kkpPYux.jpg
Sep 19, 2018 17:45:45.406 [0x7fea887ff00] DEBUG - HTTP requesting GET https://image.tmdb.org/t/p/w600_and_h900_bestv2/kC8pOjxYpTDYWWmNLo41kkpPYux.jpg
Sep 19, 2018 17:45:45.602 [0x7feaa0fff00] VERBOSE - WebSocket: processed 1 frame(s)
Sep 19, 2018 17:45:55.602 [0x7feaa0d1100] VERBOSE - WebSocket: processed 1 frame(s)
Sep 19, 2018 17:46:00.455 [0x7fea887ff00] ERROR - Error issuing curl_easy_perform(handle): 28
Sep 19, 2018 17:46:00.456 [0x7fea887ff00] DEBUG - HTTP simulating 408 after curl timeout
Sep 19, 2018 17:46:00.456 [0x7fea887ff00] DEBUG - Got a media asset upload with 0 bytes.
Sep 19, 2018 17:46:00.457 [0x7feaa0d1100] DEBUG - Completed: [192.168.86.49:52220] 406 POST /library/metadata/459/posters?url=https%3A%2F%2Fimage.tmdb.org%2Ft%2Fp%2Fw600_and_h900_bestv2%2FkC8pOjxYpTDYWWmNLo41kkpPYux.jpg (6 live) TLS GZIP 15057ms 463 bytes (pipelined: 1)
Sep 19, 2018 17:46:03.730 [0x7fea9391100] VERBOSE - LongPoll: Sending data…
Sep 19, 2018 17:46:03.730 [0x7feaa0d1100] VERBOSE - LongPoll: got onDataRequested, closing connection
Sep 19, 2018 17:46:03.730 [0x7feaa0fff00] DEBUG - handleStreamRead code 335544539: short read
Sep 19, 2018 17:46:03.730 [0x7feaa0d1100] VERBOSE - [IDLE] Removing (1->0) work item http_download - /player/proxy/poll?deviceClass=pc&protocolVersion=1&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1&X-Plex-Product=Plex%20Web&X-Plex-Version=3.57.1&X-Plex-Client-Identifier=tzh0jz1q9ob1kta22fh1607p&X-Plex-Platform=Firefox&X-Plex-Platform-Version=62.0&X-Plex-Sync-Version=2&X-Plex-Device=Windows&X-Plex-Device-Name=Firefox&X-Plex-Device-Screen-Resolution=1192x959%2C1920x1080&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&X-Plex-Language=en
Sep 19, 2018 17:46:03.730 [0x7feaa0d1100] VERBOSE - [IDLE] Server is now idle
