Plex only lists one PMS out of a sudden

Server Version#: 2 servers on 1.25.3.5409 on a native Debian Linux install
Player Version#: various players (Android, web, Shield, Fire Stick, etc.)

I have access to two of my PMS servers, one local and one remote. They are both signed in under one admin account (my account) and have a couple of home users and remote users that I shared all my libraries to. Everything was working until today when one of my users complained that she only sees one server in her account. I went to app.plex.tv to check and true enough my remote server is not seen in Settings.

I then remoted into the remote server (NUC 10) to check as this is the first time that I encountered this issue where the PMS is gone from my account 100%. Usually, when it’s a connection issue, I will still see the PMS in the account but says that it cannot be reached. When I checked the plexmediaserver service, everything was working. I then restarted the service and what happened was that the remote PMS now appeared in my account but my local PMS is now gone! I did the same with my local PMS and as expected it replaced the remote PMS again!

It’s as if it can only list one server at a time for some odd reason. Is this a backend issue on your end or what? The settings/database are all intact. It’s just that my admin account cannot list more than one server.

Was either server created as a clone of the other?

Or alternatively, were any settings cloned from one system to the other?

No, not at all. And now it’s fixed, without me doing anything. This could very well be a backend problem.

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