PLEX Pass Destroyed Music Metadata

Plex Media Server Metadata & Adding Files
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Server Version#: 1.19.3.2764
Player Version#: 1.10.0.1208-daa6b641

I have been using PLEX Media Server on my MacPro since last Novemeber. I have a giant iTunes library (7000K+ albums, 140K+ tracks), maticulously self curated and built over the past 15 years. All was perfect before I upgraded to a Plex Pass. After doing so, meta tagging is all messed up. Before Plex Pass, everything was tagged correctly in Plex, now more that 700 albums are tagged with “Verdi, Giuseppe (1813 - 1901)” as the Album Artist. None of thes albums are Verdi. These albums are all over the map genre-wise. For example, tons of Now That’s What I call Music! series albums; Soundtracks like “The Greatest Showman”, “Vox Lux”, “Mary Poppins Returns”; Star Trek and Star Wars albums. There are many other albums with missing or incorect artwork. The list of mis-tagged examples goes on and on. Yeah, great, I now have Lyrics, but the whole library which was perfect before Plex Pass is now unusable. I deleted the Library. I added it again with local metadata preference, but it came in the same way. iTunes remains correct, but Plex is a mess. WTF? I thought the Plex Pass would improve the experience, not ruin it. If this is what Plex calls Premium for subscription pay, and no solution can be provided, I’ll be canceling my Plex Pass subscription tout suite. Anyone else have this problem? Anyone solve it? Help. Thx

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doesn’t have anything to do with plexpass.

the music system was ‘overhauled’ 6+ months ago, while there are still plenty of pains with it, it has mostly smoothed out.

if plex and itunes are on the same computer, you should be able to directly import itunes via settings > plugins > enable itunes + add your library xml path.

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see also dozens or more other threads @ https://forums.plex.tv/search?q=new%20music

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The iTunes plugin is enabled. The Libray.xml path is correct. I didn’t change any of that. When I deleted the libray from Plex and readded it, I double checked the plugin setting before readding. I checked the Import from iTunes checkbpx in the add libray advanced tab. I did change some of the advanced setting to prefer local metadata. What did I miss?

Like I said, everything was fine before Plex Pass. I just did the Plex Pass a few days ago, so I fail to see how a 6 months ago overhaul to the scanner engine would have anything to do with this. I’ve been using Plex since 11/2019. The overhaul you speak of would already have been in use all that time.

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not sure, hard to guess without logs.

you could try manually importing itunes @

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you can also watch either the settings > alerts or settings > console to monitor the log for any errors that might stick out.