Plex Pass Feature Settings Disabled (Greyed Out)

Plex Players Mobile Devices
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1

Any Plex Pass feature settings within the app are greyed out and cannot be configured, even though I have a lifetime Plex Pass.

Troubleshooting

  • Logging out and back in.
  • Confirmed my app is up-to-date.
  • Used both Stable & Beta release.
  • Uninstalling and reinstalling the app.
  • Confirmed I’m logged into the right account.
  • Confirmed I have a lifetime Plex Pass via the web app.

I can download media within the mobile app, which is indicative of being logged into an account with a Plex Pass.

This issue is also prevalent on my iPad running v2025.13.0 (Stable)

Server Version#: 1.41.6.9685
Player Version#: 2025.14.0

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IMG_9714874×572 39.7 KB

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IMG_9716761×657 42.1 KB

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2

Can an employee help me with this? @BigWheel

3

Can you please grab your client logs (Settings > About > Download Logs) and share them here or with me?

4

Sure which specific file from the zip do you need?

5

The zip

6

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