Plex Pass Lifetime account compromised

General Discussions
1

Greetings,

I purchased a Plex Pass Lifetime subscription in 2014. The account hasn’t been used for several years. I attempted to login to my account tonight and was unsuccessful. The next step that I tried was to reset my password and it said my username didn’t exist. I reached out to Plex billing and they stated that my email was changed in 2022 and they sent me a code to my email then I do not recall and am unable to locate that code. I do still have the PayPal receipt where I paid for the lifetime subscription. The account is mine and I would really like it back and hopefully Plex will correct this as there was a data breach of Plex in 2022. Lastly, I sent another email to billing stating this and I’m now awaiting a reply. Have others been successful in reclaiming their compromised accounts after an extended period of time? Thanks in advance for any information that you are able to provide.

2

As long as you can prove you purchased the Plex Pass, billing should be able to help you, regardless of how long it was.

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3

It is amazing when you think about it… literally every company has a data breach now. They don’t even make the news anymore unless it’s a massive amount of names. Your information is out there - count on it lol. So be sure to enable multi-factor authentication whenever you can, and preferably some SMS confirmation when you log in. Use a password manager and a really, really long master password.

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